Windows 8 and 8.1 Forums


Windows 8.1 RTM installation fails on Dell XPS 1340

  1. #21


    Posts : 33
    Win 8.1 Pro x64


    No worries, I think I was typing my reply when you posted it
    I believe I removed the media on first reboot. But I will try again, no problem. Will post the result once done.

    Yes, using SD card in USB reader. But I also tried with DVD with the same result, so not sure if the problem could be in SD or USB.

    I have no idea what the error with product key means

      My System SpecsSystem Spec

  2. #22


    Posts : 1,121
    Windows 8.1 x64


    Well, I see a problem with your System partition. It is showing as being able to accept a default drive letter, does not show as System and does not show as bootable.

    Using Diskpart, you can select that partition, which you obviously know how to do, and set the attributes for the no default drive letter.

    I am researching now how to change the attributes on the partition or volume to correct the situation and make it a system partition. I have no idea why an install would not set this up correctly.
    Attached Thumbnails Attached Thumbnails Dell Lap.JPG  
      My System SpecsSystem Spec

  3. #23


    Posts : 959
    Windows 8.1, 10


    Quote Originally Posted by Saltgrass View Post
    Edit: I did see this in the log also, maybe you understand what it might mean... It does seem to continue and find a good key..

    pid_GetProductKeyFromSources:Product key found in pid.txt/ei.cfg is malformed
    Digital marker product key not detected. hr = 0xc004f057
    I have exactly the same two entries in my setupact.log on my Windows 8 PC (which was an upgrade install from an earlier version of Windows). That installation worked with no problems so I guess it's normal.
      My System SpecsSystem Spec

  4. #24


    Posts : 959
    Windows 8.1, 10


    Quote Originally Posted by Saltgrass View Post
    Well, I see a problem with your System partition. It is showing as being able to accept a default drive letter, does not show as System and does not show as bootable.
    I have no idea why an install would not set this up correctly.
    I'm guessing (on the basis of no knowledge) but it could be that's normal at the stage in the install where it dies? Maybe it sets that attribute in a later phase which it hasn't reached yet?
      My System SpecsSystem Spec

  5. #25


    Posts : 33
    Win 8.1 Pro x64


    Installed from DVD this time but still the same problem. Hmm.
      My System SpecsSystem Spec

  6. #26


    Posts : 1,121
    Windows 8.1 x64


    I would download the Windows 8.1 Pre-Release version and try installing it on the drive to see what happens. It has its own key and will be good until January.

    When you install, do not use a SD card, just in case it is confusing the installer. The logs do not show such a thing happening, but something is keeping it from rebooting into Windows.

    When you install, use the Shift +F10 for the command prompt and start Diskpart. Then use the clean command. Then continue with the install.

    If you want to try the RTM again, that is certainly your decision. But I would try to get another download. I will check to see if an RTM install will give me the malformed message, but you might check your Sources folder and see if there is a pid.txt or ei.cfg file.
      My System SpecsSystem Spec

  7. #27


    Posts : 1,121
    Windows 8.1 x64


    Quote Originally Posted by DavidY View Post
    I'm guessing (on the basis of no knowledge) but it could be that's normal at the stage in the install where it dies? Maybe it sets that attribute in a later phase which it hasn't reached yet?
    I had not considered that, but you are probably correct.

    I did get the malformed entry with the RTM install, not the pre-release.

    Maybe it is just a bad download, but something is stopping the continuation of the install. Looks like the real work is done in Phase 4...
      My System SpecsSystem Spec

  8. #28


    Posts : 33
    Win 8.1 Pro x64


    Downloaded the ISO again, verified with SHA1, burned to DVD 8x but still getting the same error:
    https://www.dropbox.com/s/l8ith0xljh...2020.34.11.jpg

    After that booted from install media again and tried the system repair, to at least get the logs.
    Once done I went to diskpart. This time System Reserved partition was assigned letter C, Windows partition as D, DVD drive as E (as can be seen in the log). I removed drive letter for System Reserved partition and assigned letter C to Windows partition. After restart I again got this error message:
    https://www.dropbox.com/s/cln6w154s7...2020.53.00.jpg

    The logs are here:
    https://www.dropbox.com/s/ap3gxphfd2zz84x/bcdinfo.txt
    https://www.dropbox.com/s/hintv33cwwlg9pm/cbs.log
    https://www.dropbox.com/s/jpztjncsjw...disklayout.txt
    https://www.dropbox.com/s/60am1d09p2ie37r/setupact.log
    https://www.dropbox.com/s/fai2fex64ju8i9d/SrtTrail.txt

    No idea what to do, really
      My System SpecsSystem Spec

  9. #29


    Posts : 959
    Windows 8.1, 10


    It might be worth trying the 8.0 Evaluation version. It's not very likely to work, to be honest, but it would eliminate the possibility of it being a change between 8.0 and 8.1
      My System SpecsSystem Spec

  10. #30


    Posts : 1,121
    Windows 8.1 x64


    Since it now appears the problem is not related to the install, because that seems to look normal, we might be into some device driver on your system. It is indicated by the messages on the error screen.

    I did see some comments about the Bluetooth having problems on this system, can you disable it in the bios?

    I do not remember, but is your bios been updated lately?

    You might even disable the network adapter and install without the network connection.

    But since I was wrong about the drive letters, I can't think of anything else to try.
      My System SpecsSystem Spec

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Windows 8.1 RTM installation fails on Dell XPS 1340
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