Windows 8 and 8.1 Forums


windows 8 factory reset problem

  1. #1


    Posts : 7
    windows 8

    windows 8 factory reset problem


    need some help with a factory reset on windows 8.
    my son decided to reset his windows 8 laptop to original factory settings, during the reset process his mom decided it was taking to long and turned off the laptop.
    now when its turned on it shows the message "restoring your computer", this message will then change to "diagnosing your computer", the screen will then go blank and it start all over again.
    I can boot it from a USB drive, but when I click on "repair" i get an error message that it cant repair the computer.
    when i try to run restore from the USB I get a similar message.

    is there anyway to run the system restore from the DOS prompt?

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Welcome to EightForums.

    Try doing Reset.


    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD.
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8





    You can use the OEM version of
    Recovery Drive - Create with USB Flash Drive in Windows 8
    warning   Warning
    Deleting the Recovery Partition is NOT RECOMMENDED



    Did you make the OEM manufacturer's Recovery Disks?

    You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.





    The Recovery USB drive can be very problematic, I recommend you also make a Windows System Image.

    System Image - Create in Windows 8

    Recovery Drive - Create with USB Flash Drive in Windows 8

    System Repair Disc - Create in Windows 8

    System Image Recovery - Restore Image on Computer in Windows 8

    or
    look for a 3rd party ,Backup software, which fully supports Windows 8, uEFI, GPT & Secure Boot.
    Which is signed by Microsoft.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    windows 8


    Theog
    unfortunately my son didn't make a recover disk or system image before attempting the factory reset like he was told to do. I made the USB recover at work today, but none of the repair or restore options will work. it just tell me it is unable to restore or repair the computer.

    I have a feeling I may have to contact the manufacturer and purchase an OEM disk from ACER
      My System SpecsSystem Spec

  4. #4


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    I made the USB recover at work today,
    You can use Reset to recovery to factory setting.
    How to do a Reset
    Reset Windows 8

    I have a feeling I may have to contact the manufacturer and purchase an OEM disk from ACER
    You can Order Acer recovery disks from here:

    https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer
    or
    Acer | Recovery Media
    Check in Accessories
    or check the main web site.
    Acer Worldwide - Select your local country or region
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    windows 8


    I get the same message when I try reset, it wont perform the reset.
    I tried to access drive c from the DOS prompt and get an error message "drive c is corrupted unable to access"
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    windows 8


    ok here is the exact message I get when I try to run reset, " Unable to reset your computer, a drive partition is missing"
      My System SpecsSystem Spec

  7. #7


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Have you tried typing

    rstrui.exe

    into the dos prompt ?

    If the computer isn't too corrupted it will give you the option to use a restore point.
    If one was ever made...

    It's worth trying.
      My System SpecsSystem Spec

  8. #8


    Posts : 1,121
    Windows 8.1 x64


    I have seen that error message when I was playing around with my system. Since it does not state which partition is missing, it makes it a little harder to troubleshoot.

    When you start the Reset, do you get a blue screen with the Windows 8 install listed as an option?

    Since there may be a possibility one of the other partitions, such as the system partition might be having problems or not recognized. It might also be related to the message about the c: drive being corrupted and not able to access. Perhaps running a chkdsk would indicate or repair any problems.

    Does your Recovery USB drive contain the image files for the system?
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    windows 8


    David
    no I haven't tried that, I will give it a shot.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    windows 8


    saltgrass
    yes I have the blue screen, the options I have are "refresh your pc", "reset your pc" and "advanced options".

    under advanced i have, "system restore", "system image recovery", "automatic repair", and command prompt

    I do not have a system image and my son never set any restore points
      My System SpecsSystem Spec

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windows 8 factory reset problem
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