Windows 8 and 8.1 Forums

windows 8 factory reset problem

  1. #11

    Posts : 1,121
    Windows 8.1 x64

    If I am understanding correctly, when you boot to a Recovery Flash Drive, you can get to the Reset option. But when you select that, you get the error message so you never see the blue screen with Windows 8 as an option.

    I can only think of two things to do in your situation, but I could be wrong. First is what you have mentioned about the Install Media from Acer. How is that going or have you decided yet?

    Another option, which is more complicated, would be to use DISM to apply the image that should be in a large Recovery Partition on the drive. If your son choose to clean all drives as an option when he tried the reset, it may no longer be there, but we can check from the Command Prompt or a bootable third party partition manager such as Partition Wizard.

    If you want to check if the image in still in the large Recovery Partition, you will need to put a drive letter on it with Diskpart, then go to the partition and use the dir or dir /a command to check for the path to the file. We will need that anyway if you decide to use DISM.

    Let us know which way you are leaning for a solution.

      My System SpecsSystem Spec

  2. #12

    Posts : 7
    windows 8

    acer does not have install media for this laptop.

    I will try the DISM, I know there is a recovery partition, its in the D: directory
      My System SpecsSystem Spec

  3. #13

    Posts : 1,121
    Windows 8.1 x64

    Ok, the page I learned most of this from is this link. It is a step by step deployment guide. You will be able to skip down to the section (5) about applying images and things after. We may only have to use the dism /apply-image command to repair the system. If that isn't enough, more steps will follow.

    Basic Windows Deployment Step-by-Step Guide

    You already have the Recovery drive, so you might check to make sure you have the factory image and what the path to it is. If you think it is on D: you might check that drive in the command window to see if a .wim file is there which is about 4 GB in size. But remember, in the Command Prompt Window, the drive letters might be different and I would expect you would need to add a drive letter to the recovery partition using diskpart .... But if the image is not present, there is no reason to go any further. To find what letters are assigned to which partitions, you can start Diskpart and use the list volume command.

    Tomorrow I will go through the process so you can see the exact commands and what they do. You might read the link to get some idea of how it works. If you understand the DISM /apply-image command, try it and see what happens. You can get help with it by typing DISM /Apply-Image /?
      My System SpecsSystem Spec

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windows 8 factory reset problem
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