Windows 8 and 8.1 Forums


Windows 8 upgrade error:"We can't connect right now..."

  1. #1


    Posts : 42
    Windows 8.1 Professional amd64

    Windows 8 upgrade error:"We can't connect right now..."


    Each time I try the Windows 8 upgrade assistant I get the following error: "We can't connect right now...Check your Internet connection and try again". Apparently, a number of people are having this issue

    Steps to try and solve:

    Disabled AV and Firewall both software and the router firewall. Checked to make sure date/time was correct. Went to a different location so the IP address would be different. Tried LAN connection. Tried on 3 different machines, both 32 bit and 64 bit. My key is a 64 bit key. At each machine, the key passes the check. But, I always have the same error. After each failed attempt, I deleted the folder: "C:\Users\user\AppData\Local\Microsoft\WebSetup\Panther" where the upgrade assistant stores info about previous attempts.

    I wish Microsoft would release the ISO links like they did for Win 7

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Try the link in your email.
      My System SpecsSystem Spec

  3. #3


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit
      My System SpecsSystem Spec

  4. #4


    Posts : 42
    Windows 8.1 Professional amd64


    Quote Originally Posted by alphanumeric View Post
    Same internet connection error
      My System SpecsSystem Spec

  5. #5


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by theog View Post
    Try the link in your email.
    Have you tried the email link?
      My System SpecsSystem Spec

  6. #6


    Posts : 42
    Windows 8.1 Professional amd64


    Quote Originally Posted by theog View Post
    Quote Originally Posted by theog View Post
    Try the link in your email.
    Have you tried the email link?
    My concern is not just about my own upgrade. I manage several PCs for friends and family. I want the ISO links so I can perform clean installs or upgrades. I don't want to have to sit and wait for each one to download every time. With Win 7 I had ISO disks for every version of Win 7, so I could be prepared for Home premium or Pro, whatever the user had. With Win 8 that is proving to be difficult.
      My System SpecsSystem Spec

  7. #7


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by nabilalk View Post
    Quote Originally Posted by theog View Post
    Quote Originally Posted by theog View Post
    Try the link in your email.
    Have you tried the email link?
    My concern is not just about my own upgrade. I manage several PCs for friends and family. I want the ISO links so I can perform clean installs or upgrades. I don't want to have to sit and wait for each one to download every time. With Win 7 I had ISO disks for every version of Win 7, so I could be prepared for Home premium or Pro, whatever the user had. With Win 8 that is proving to be difficult.
    Have you paid for the Upgrade?
      My System SpecsSystem Spec

  8. #8


    Posts : 42
    Windows 8.1 Professional amd64


    Quote Originally Posted by theog View Post
    Quote Originally Posted by nabilalk View Post
    Quote Originally Posted by theog View Post

    Have you tried the email link?
    My concern is not just about my own upgrade. I manage several PCs for friends and family. I want the ISO links so I can perform clean installs or upgrades. I don't want to have to sit and wait for each one to download every time. With Win 7 I had ISO disks for every version of Win 7, so I could be prepared for Home premium or Pro, whatever the user had. With Win 8 that is proving to be difficult.
    Have you paid for the Upgrade?
    Yes, but like I said, I'm trying to get ISOs for future upgrades and reformats that I will inevitably be performing.
      My System SpecsSystem Spec

  9. #9


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Try the download link from the email, or there is a order link for the back up DVD's.
      My System SpecsSystem Spec

  10. #10


    Posts : 42
    Windows 8.1 Professional amd64


    Quote Originally Posted by theog View Post
    Try the download link from the email, or there is a order link for the back up DVD's.
    Why should one have to pay extra for back up DVDs? Where are the ISO links like those for Win7. The link in my email will cover only me.
      My System SpecsSystem Spec

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Windows 8 upgrade error:"We can't connect right now..."
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