Windows 8 and 8.1 Forums

Missing Send To folder

  1. #41


    Posts : 27
    Windows 8

    Send To


    Hi Brink, I ran System Refresh and checked the Send To folder as soon as it had loaded.
    It's there with Desktop, Documents, Fax, Mail all loaded. Will check as programs are installed, and after
    updates etc. to make sure it is still there. Each will add a restore point so I will be able to recover if it gets lost along the way.
    Back of my mind, was what removed Send To might have effected something else as well.
    System will be nice and clean when 8.1 comes along.

    Thanks again, learned a lot along the way, Regards, Viddy

      My System SpecsSystem Spec

  2. #42


    Posts : 22,582
    64-bit Windows 10


    You're most welcome Viddy. I hope it stays working smoothly for you now.
      My System SpecsSystem Spec

  3. #43


    Posts : 27
    Windows 8

    Stuck


    Hi Brink, Now I am stuck on "Preparing to install" Just been adding Norton and Microsoft updates. No programs. For the last hour or more frozen with three optional updates, one of which was a Nividia update. Start again with
    another Refresh? Viddy
      My System SpecsSystem Spec

  4. #44


    Posts : 22,582
    64-bit Windows 10


    Uninstall Norton as a test, and see how it goes afterwards. If you have an issue with uninstalling Norton, then use:

    https://support.norton.com/sp/en/us/...rProfile_en_us
      My System SpecsSystem Spec

  5. #45


    Posts : 27
    Windows 8

    Send To


    Hi Brink, Here's where it gets interesting. I cleared the stalled update files and put them in singly, which ran OK.
    All the Microsoft updates completed by now so thought, run the System Cleanup to get rid of the dumped files from the previous install before loading the programs.That process stalled at about 80%. After more than an hour, I used the Task Manager to end the process. Check on the Send To folder and it has gone, either with some of the last
    updates or the stalled Disk Cleanup.
    Only Microsoft updates and Norton, plus updates installed. No foreign programs.
    I have always thought the previous Send To disappeared with a Microsoft update.

    Cheers, Viddy
      My System SpecsSystem Spec

  6. #46


    Posts : 22,582
    64-bit Windows 10


    If you like, start over without Norton installed to see how it goes this round. Norton may be blocking something causing these issues.
      My System SpecsSystem Spec

  7. #47


    Posts : 27
    Windows 8

    Send To


    Hi Brink, Progress report. This time I ran the Clean Disk as first action after the new Refresh had loaded,
    to delete the two previous system dumps that were sitting there. No problems.

    This time I have installed the Windows updates six or eight at a time, driver updates one at a time. I think
    some of the problems occur when there are too many updates that require a restart to install. With normal
    usage you don't have thirty or more updates sitting on Install Now.

    So far still have Send To. I worry each time there is a restart to install to run, I am sure there are some bad genes
    around the system send to, it was never an issue with the previous Windows versions. I hope you keep
    headquarters advised.

    My computer is an HP which comes bundled with some programs and Nortons. I must give them a ring and see
    if they have had customer feedback re Send To. Viddy
      My System SpecsSystem Spec

  8. #48


    Posts : 22,582
    64-bit Windows 10


    That's great news so far Viddy. Be sure to create a restore point before installing anything to be able to undo it if it messes up Send to again.

    It is an odd issue you are having with "Send to". I've yet to have that happen to me in Windows 8 and 8.1 even with all updates selected to install at once. That's what's leading me to think that it may have been caused by an installed 3rd party program (ex: Norton or from HP).
      My System SpecsSystem Spec

  9. #49


    Posts : 27
    Windows 8

    Send To


    Hi Brink, Failure. I made a restore point after finishing the windows downloads, then the HP advisor came up
    with 5 updates. Clicked install, 1 installed, 4 failed. Send To disappeared.
    Rang HP, went to remote control, among many things tried Guest account, Send To in the Apps folder, copied to Alister account, looked good but wouldn't work from Send To menu.
    Ran System Restore from my created point. Didn't finish because of file problem, but did restore Send to folder.
    HP tech said they had no knowledge of similar problems, and suggested full system restore to format hard drive
    and give a clean start. If this fails to cure the problem, the computer goes to a specialist for repair.
    With what you have suggested and what he tried it does look like a corrupted or damaged Registry entry.
    This recovery will surely establish what is the cause.
    Will keep you posted. Regards, Viddy
      My System SpecsSystem Spec

  10. #50


    Posts : 27
    Windows 8

    Send To


    Hello Brink, The full system restore has fixed the problem. Send To now appears rock solid, updates and programs all installed quickly. Actually, not a lot more involved than running Refresh, with the very real advantage of a clean hard drive and clean program.
    I am very impressed with the Forum service, I have learned a great deal along the way.

    Very grateful, Regards, Viddy
      My System SpecsSystem Spec

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Missing Send To folder
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