Windows 8 and 8.1 Forums

Windows 8 password reset

  1. #1

    Posts : 1
    Windows 7

    Windows 8 password reset

    I understand if this post is deleted, but I currently am working while going to college for a computer science degree. One of the things that happens quite commonly at my place of work is people (generally older patrons) is that they return laptops with their administrator passwords still on the machine. I was wondering if there is a program anyone could point me towards to remove their passwords from said laptops so that I could reset to factory defaults since we can sell them at a discount (15-20%). I am at a store that will sell laptops that have been 'opened' at a discount, any help would be appreciated, I reset several netbooks about 18 months ago while they were running windows 7 starter edition, but have lost the bootable usb drive that I originally had and cannot recall what program it was that I used, any help would be appreciated. I understand that this is a 'grey area' when it comes to privacy, I would appreciate any help I get

      My System SpecsSystem Spec

  2. #2

    If you are selling them a full wipe should be done, there is no way you should be selling used PC's with just a password reset.
      My System SpecsSystem Spec

  3. #3

    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1

    Welcome to EightForums.

    You should be doing a clean install on all units.

    Microsoft Refurbished PC Licensing Guidelines FY13Q3.pdf

    Quote Originally Posted by Microsoft
    Q. I have acquired a used PC with the original manufacturer’s
    Windows desktop operating system COA on the computer’s
    case and the matching copy of the original OEM recovery
    media disk or recovery media image that came with the PC
    when it was new. Is the Original Equipment Manufacturer
    (OEM) Windows desktop operating system on this used PC
    properly licensed?

    A. Yes, in this case it appears that you have the genuine OEM
    Windows desktop operating system software which is designed
    exclusively for computer manufacturers to preinstall on their
    computers. Genuine OEM software always comes with a COA
    (note: the OEM COA is different from an orange retail proof of
    license label) and a manual or Quick Start Guide. Some major
    manufacturers provide an OEM disc for reinstalling programs,
    while smaller manufacturers are required to provide a Microsoft
    Windows edge-to-edge hologram disc. OEM software cannot
    be downloaded and may not be unbundled or re-bundled from
    sources other than the OEM selling you the computer.

    Q. I have recovery media from a manufacturer that will install
    the Windows operating system on a different model than
    the one specified on the media. I also have recovery media
    from one manufacturer that works on PCs from another
    manufacturer. Can I use these for the PCs I am refurbishing?

    A. No. Recovery media can only be used with the original PC that
    it accompanied when supplied by the OEM to the end user
      My System SpecsSystem Spec

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