Solved Surface Pro Factory Reset Issues

kkeller

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So I recently installed linux on my Surface Pro, but decided to go back to Windows 8 since wifi doesn't work properly yet. I thought, restoring shouldn't be a big deal, just insert the recovery USB you made and factory reset it. Boy, was I wrong. Any time I try a factory reset, it fails around 97%-99%. Windows won't even start booting. I kept trying it until I decided to try installing Ubuntu on it then trying to reset it again, hoping that would fix something. Well, it helped a little. The reset still fails at the same point, but now instead of not booting, it says "Recovery: Your PC needs to be repaired." At first it was because an EFI file was missing, so I booted into the recovery drive again and tried an auto-recovery. It fixed the EFI issue, but it's still at the same screen with \Windows\System32\config\system missing. Can anyone help me get my Surface Pro working again? Thanks in advance.
 

My Computer

System One

  • OS
    Windows 8 Pro
Welp, I tried to reset it a few more times, but now the "Recovery: Your PC needs to be repaired" screen doesn't even show up. It just goes straight to the UEFI firmware menu. I'm thinking about replacing it under warranty, because I have a yellow spot on my screen in the bottom right corner anyways from the adhesive not being applied right.
 

My Computer

System One

  • OS
    Windows 8 Pro
Sounds a good idea to use your warranty.
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
Did you disable EUFI in the BIOS to install Linux? If yes you may have to enable it again for recovery to work.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
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    ASUS M4N68T-M V2 µATX Motherboard
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    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
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    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
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    VIA VT1708s High Definition Audio 8-channel Onboard
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    22" LG E2242 1080p and 2 19" I-INC AG191D
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    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
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    Thermaltake TR 620
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    Power Up Black ATX Mid-Tower Case
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    Stock heatsink fan
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    Logitech Wireless K350 Wave
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    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
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    HP DVD1040e Lightscribe - External USB2
Hi there
Wipe Linux off it before it goes back otherwise some "Clever Dick" in the service dept will try and say you've "Voided the Warranty".

Incidentally -- slightly OT but relevant for any Internet or Physical store purchase. If you pay with a CREDIT CARD (note not a Debit or instant money type card or AMEX which is a "Charge card" - legally works as a Credit card but isn't actually a Credit card) then whether there is a warranty or not you have the right to a refund if the goods are not of "merchantable quality - I.e they must be what you paid for and perform the function stated in the specs -- if you can't get a refund from the VENDOR (doesn't have to be the manufacturer) then the CARD ISSUER has to refund your money or get you a new product AT THEIR expense.

This is how it works in the UK -- other European countries it's similar as it's an EU directive. I'm amazed how many "Locals" don't know even the basis of Consumer law in their own countries - It doesn't cost anything to do a tiny bit of research to know and understand your basic rights - especially in these days where "rip offs" seem to be the norm.

Can I claim on my credit card when something goes wrong? - Which? Consumer Rights

I got a Brand new SAMSUNG S4 phone FREE this way -- I paid for an unlocked phone -- when I received it they sent me a Locked phone and said logon to the Internet and you'll get the code to unlock it (at an extra cost of 20 EUR !!). I refused - I received a different product from what I'd ordered-- they said well that's it -- we aren't refunding your money -- so I had a go with "Sharkley Card" (Barclays!!) and got a brand new phone FREE - they didn't want the old one back so I paid 20 EUR to unlock it and sold it -- so a nice S4 Galaxy for 20 EUR.

(This type of law applies in the EU and EEA -includes Norway, Iceland, Switzerland etc. Probably in the US you'll have similar state laws governing this type of stuff --not sure about 'OZ or Asia though).

Cheers
jimbo
 

My Computer

System One

  • OS
    Linux Centos 7, W8.1, W7, W2K3 Server W10
    Computer type
    PC/Desktop
    Monitor(s) Displays
    1 X LG 40 inch TV
    Hard Drives
    SSD's * 3 (Samsung 840 series) 250 GB
    2 X 3 TB sata
    5 X 1 TB sata
    Internet Speed
    0.12 GB/s (120Mb/s)
Hi there
Wipe Linux off it before it goes back otherwise some "Clever Dick" in the service dept will try and say you've "Voided the Warranty".

Incidentally -- slightly OT but relevant for any Internet or Physical store purchase. If you pay with a CREDIT CARD (note not a Debit or instant money type card or AMEX which is a "Charge card" - legally works as a Credit card but isn't actually a Credit card) then whether there is a warranty or not you have the right to a refund if the goods are not of "merchantable quality - I.e they must be what you paid for and perform the function stated in the specs -- if you can't get a refund from the VENDOR (doesn't have to be the manufacturer) then the CARD ISSUER has to refund your money or get you a new product AT THEIR expense.

This is how it works in the UK -- other European countries it's similar as it's an EU directive. I'm amazed how many "Locals" don't know even the basis of Consumer law in their own countries - It doesn't cost anything to do a tiny bit of research to know and understand your basic rights - especially in these days where "rip offs" seem to be the norm.

Can I claim on my credit card when something goes wrong? - Which? Consumer Rights

I got a Brand new SAMSUNG S4 phone FREE this way -- I paid for an unlocked phone -- when I received it they sent me a Locked phone and said logon to the Internet and you'll get the code to unlock it (at an extra cost of 20 EUR !!). I refused - I received a different product from what I'd ordered-- they said well that's it -- we aren't refunding your money -- so I had a go with "Sharkley Card" (Barclays!!) and got a brand new phone FREE - they didn't want the old one back so I paid 20 EUR to unlock it and sold it -- so a nice S4 Galaxy for 20 EUR.

(This type of law applies in the EU and EEA -includes Norway, Iceland, Switzerland etc. Probably in the US you'll have similar state laws governing this type of stuff --not sure about 'OZ or Asia though).

Cheers
jimbo
Yeah I booted into the Ubuntu live cd and used gparted to remove all the partitions, then I ran another factory reset knowing it would fail, but still create the windows partitions, so there's no trace of linux. And as for the credit card refund thing, I'm not sure if that works here in the US as well, but I doubt Microsoft will refuse to replace my surface.
 

My Computer

System One

  • OS
    Windows 8 Pro
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