Windows 8 and 8.1 Forums


Factory-installed Win8 Failed Initial Boot

  1. #1


    Posts : 2
    Windows 7

    Factory-installed Win8 Failed Initial Boot


    I set up a new, out-of-box Gateway G530 and turned it on. Before it booted all the way, I decided to re-arrange the cables, so I turned it off. It was at the initial configuration screen at that point. When I rebooted, I got a screen advising me that Windows had experienced an error, and I could Refresh or Restore the computer. I elected to Refresh. Following the Refresh, a user login displayed. Inasmuch as I set up no user accounts, I decided to attempt logging in as Administrator. I tried several password variations (blank, Administrator, Admin), but none worked. Sometimes, I get a message that I have been locked out.

    The computer does not ship with any disks. I don't have any Win8 disks (though I do have a Win7 OEM CD).

    Any suggestions for getting around this impasse?

    Thank you.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    and I could Refresh or Restore the computer.
    Try RESTORE,
    or Return to Retailer.
      My System SpecsSystem Spec

  3. #3


    Posts : 2
    Windows 7


    Quote Originally Posted by theog View Post
    and I could Refresh or Restore the computer.
    Try RESTORE,
    or Return to Retailer.
    I wasn't able to figure out how to get back to that screen after Refresh had completed.

    I just came from the Gateway website. Apparently, I can press Left Alt-F10 during boot to reach the option screen. I'll have to try that when I get a chance.
      My System SpecsSystem Spec

Factory-installed Win8 Failed Initial Boot
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