Windows 8 and 8.1 Forums


Restore to factory settings

  1. #1


    Posts : 299
    Windows 8 Pro

    Restore to factory settings


    I've got a Gateway laptop that is not able to boot Windows, so I'd like to restore it to factory defaults. I've looked at the tutorials here System Restore - How to Do in Windows 8 and here System Recovery Options - Boot to in Windows 8. It seems like the only options that I can find on these pages for restoring a non bootable computer is to boot from Windows 8 installation media. Is that correct?

    If so, will the generic Windows 8 installation media allow me to access and restore the factory image?

    I've tried the old F8 while booting method to boot into Advanced Recovery Options but, as I've read before, that no longer works.
    I also tried Shift-F8 that I seem to remember reading might work, but that did not work either.

    Or is there some other way to access the factory image on a non booting computer that I am missing?

    Thanks
    Last edited by Vincenzo; 20 Mar 2013 at 15:07.

      My System SpecsSystem Spec

  2. #2


    USA, Idaho
    Posts : 1,062
    Win 8, (VM win7, XP, Vista)


    If your laptop came pre-installed with Win 8 then go into "PC Settings" then go to "General" and mouse down to "Remove everything and reinstall Windows." This will then return your system back to the beginning when you removed it from it packaging. . . .Good luck.
    Last edited by Lee; 20 Mar 2013 at 20:51.
      My System SpecsSystem Spec

  3. #3


    Posts : 299
    Windows 8 Pro


    Windows does not boot, so cannot do that. Thanks
      My System SpecsSystem Spec

  4. #4


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by Vincenzo View Post
    1. It seems like the only options that I can find on these pages for restoring a non bootable computer is to boot from Windows 8 installation media. Is that correct?

    2. If so, will the generic Windows 8 installation media allow me to access and restore the factory image?

    3.
    Or is there some other way to access the factory image on a non booting computer that I am missing?

    Thanks
    1. You could try a system repair disc (see my sig).

    2. Sorry, no.

    3.
    Not that I know of.

    Is your machine in warranty, contact Gateway. As I recall, I have seen where some have installed ubuntu in dire circumstances and used file recovery software to rescue data.
    Last edited by znod; 20 Mar 2013 at 20:50.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    information   Information

    We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
    & made the Startup Repair CD.
    Recovery Drive - Create with USB Flash Drive in Windows 8
    System Repair Disc - Create in Windows 8





    You can use the ACER version of
    Recovery Drive - Create with USB Flash Drive in Windows 8

    Did you make the OEM manufacturer's Recovery Disks?


    Windows 8 - Restore Windows With a USB Recovery Drive - YouTube

    You can Order Acer recovery disks from here:

    https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer
      My System SpecsSystem Spec

  6. #6


    Posts : 299
    Windows 8 Pro


    Thanks for the replies.

    This is a friend's computer, and he never made any repair or restoration media. And there is no data that they want me to recover.

    Will a system repair disk as znod suggests, or USB drive as Theog suggests, that I create on another Win 8 computer (of the same bittedness) allow me to access the factory recovery procedure on this Gateway?

    Thanks
      My System SpecsSystem Spec

  7. #7


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    If so, will the generic Windows 8 installation media allow me to access and restore the factory image?
    Yes, if x64, you can use RESET from the
    System Recovery Options - Boot to in Windows 8


    Reset Windows 8
    or
    I've tried the old F8 while booting method to boot into Advanced Recovery Options but, as I've read before, that no longer works.
    The Repair CD would need to be made on Windows 8 x64 installed in UEFI mode PC
      My System SpecsSystem Spec

  8. #8


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Quote Originally Posted by Vincenzo View Post

    Will a system repair disk as znod suggests that I create on another Win 8 computer (of the same bittedness) allow me to access the factory recovery procedure on this Gateway?

    Thanks
    You are very welcome. I don't think you can access it at least in the sense of using it to recover. Not 100% sure though. I am sure theog will let you know if he thinks it would work. I was thinking of using it to try to do an automatic repair or a refresh. Not sure either of these approaches would even work all things considered.

    Automatic repair (may need to run multiple times--say 3).

    Refresh Your PC in Win8—Attempts to solve system problems by replacing system files without affecting user data files. Such files still should be backed up. Installed programs will have to be reinstalled except those from the Windows Store. A list of uninstalled programs is provided on desktop. Your personalization settings will be maintained. System settings will be set to defaults. A Windows.old folder will be created at C:. You can delete it once you have everything you want from it--Windows.old Folder - Delete in Windows 8.
      My System SpecsSystem Spec

  9. #9


    USA, Idaho
    Posts : 1,062
    Win 8, (VM win7, XP, Vista)


    Vincenzo my computer came with win 8 preinstalled, however, I reinstall the OS using a copy of windows 8 purchased from Staples so that I could get rid of all the crapware. Being that the new system had the serial key imbedded in the BIOS there was no need for the serial key contained within the store bought win 8. You should be able to do the same if your friend's computer if it is BIOS/UEFI. Good luck.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    You paid for 2 licenses, then Lee.

    Any particular reason you did that - just trying to help MS out?
      My System SpecsSystem Spec

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