I am a competent computer user. I recently upgraded from win 7 to win 8. Since then I have tried everything I can think of to get my printer (an HP CP1700) to print for me but have been unable to do so.
When windows searches for the printer, it doesn't find it. However, I manually installed it using the windows update service and it shows as an available printer in the devices and windows screen. It is set up as USB001 virtual port correctly. (It worked well on this in win 7)
When I try to print, the job flashes on the 'see what's printing' window for only part of a second and then disappears. However the job never actually reaches the printer which stays on 'ready to print'.
As part of my troubleshooting techniques I tried using the HP DOT4_001 print device (which appeared as a port choice). If I use this option the print job appears on the 'see what's printing' window as 'printing' which then changes to 'printing-error'. Interestingly, the printer does make a noise or two during this process but doesn't print anything.
(I have win 7 on another computer and if I hook the printer up to that computer it prints fine, so the problem is definitely win 8 upgrade related.)
I have unininstalled, reinstalled, rebooted, retried, etc. etc. all to no avail. Help would be appreciated. If I can't get this printer to print under win 8, I will be returning the software and returning to win 7 on this computer.
Allanah
When windows searches for the printer, it doesn't find it. However, I manually installed it using the windows update service and it shows as an available printer in the devices and windows screen. It is set up as USB001 virtual port correctly. (It worked well on this in win 7)
When I try to print, the job flashes on the 'see what's printing' window for only part of a second and then disappears. However the job never actually reaches the printer which stays on 'ready to print'.
As part of my troubleshooting techniques I tried using the HP DOT4_001 print device (which appeared as a port choice). If I use this option the print job appears on the 'see what's printing' window as 'printing' which then changes to 'printing-error'. Interestingly, the printer does make a noise or two during this process but doesn't print anything.
(I have win 7 on another computer and if I hook the printer up to that computer it prints fine, so the problem is definitely win 8 upgrade related.)
I have unininstalled, reinstalled, rebooted, retried, etc. etc. all to no avail. Help would be appreciated. If I can't get this printer to print under win 8, I will be returning the software and returning to win 7 on this computer.
Allanah
My Computer
System One
-
- OS
- win 8 upgrade from win 7
- Computer type
- Laptop
- System Manufacturer/Model
- Gateway NV57H05h
- CPU
- intel i3-2310M
- Memory
- 6Gb DDR3
- Graphics Card(s)
- Intel HD Graphics 3000
- Browser
- firefox
- Antivirus
- avast