Windows 8 and 8.1 Forums


New ASUS laptop has no recovery disk utlity!

  1. #11


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I Just booted from the recovery thumb drive I created again. After selecting Language and keyboard layout I got a menu with Continue, Use a Device, Troubleshoot and Turn Off. The Use a device option got me a "Use a USB drive, network connection or Windows Recovery DVD". If I go there it lists the USB drive I booted from. Instead of bailing out this time I clicked it. FAIL, all it does is reboot from that same thumb drive and start the whole process over again. I have yet to find out from ASUS how you create a set of "factory" recovery disks or even how you restore the PC to the factory state. All of the responses from ASUS have been basically one liners with little or no detailed info. It may sound like I'm making a big deal out of this considering that I do have the know how to just do a clean install and not look back. For me its not a big deal but for the average Joe it might be and IMHO, ASUS needs to get their act together.

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  2. #12


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Did you have the RESET option?

    Click image for larger version

    Reset Windows 8
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  3. #13


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    Yes, that is the menu I get. I was only just wondering if that might be the way to do the factory restore. I've only ever done it once or twice in the past and that was with the CP version. All I have been getting from ASUS is useless information. If it restores the ASUS installed Metro Apps and programs that's great. It wasn't and still isn't obvious to me that that is how you do the factory restore. I wouldn't consider myself a nube but I am new to Windows 8.
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  4. #14


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    RESET should find the INSTALL.WIM in the Recovery Partition.
      My System SpecsSystem Spec

  5. #15


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    That sounds like it should work. I have hopes of getting an SSD for this laptop so that will be the time I test it out. My plan is to do a clean install on SSD and move the spinner to the second bay for data. It's got a separate Data partition on it anyway and all my stuff is there. Its all backed up anyway. I've asked ASUS several times how do you do the factory restore and the guy I'm talking to either doesn't have a clue or is just evading the question. He just passed the buck and told me to call a service center so I'll likely not hear from him again. It just cheesed me off that the documentation was for Windows 7 and pretty well useless. I really wasn't expecting this to drag on like it did. A clean install isn't a big deal for me other than finding a reliable source for a Windows 8 DVD or ISO. Anyway thanks for the help and input on this. Hopefully it helps anyone else that gets stuck in this situation.
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  6. #16


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    I would clone HDD to the SSD first, than try.

    How to Migrate OS to new Hard disk.
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  7. #17


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I was thinking a clean install was the best option to get the best performance. Then I can also use all the latest drivers and only install the ASUS utilities I actually use. I'll do the reset just before I open up the laptop for the drive swap install, just to see if it works and does in fact restore it to the factory state it was when I took it out of the box. Lots of time yet to decide on a plan of action.
      My System SpecsSystem Spec

  8. #18


    Hafnarfjrur IS
    Posts : 4,376
    Linux Centos 7, W8.1, W7, W2K3 Server W10


    Hi there
    If your computer is up and running why not MANUALLY take an image copy of the OS using one of those Disk imaging programs like Free Macrium. Backup the image on to an external HDD or even USB device if it's large enough -- for W8 a 32 GB USB stick should be large enough before you add too many applications to your system.

    I use Acronis but that's a paid for product. I would suggest whatever you do with ANY computer or OS is ALWAYS to have a decent backup program --it will save a LOT of time and tears later.

    Cheers
    jimbo
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  9. #19


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    I made a system image with the Windows 7 File Recovery utility. It's saved to an external drive. I made a repair disk and recovery disk too. This thread was meant to more about the fact that there were no instructions or utility to make a recovery disk set on my brand new laptop. That and the very poor response to this issue by the manufacturer. If morphed a bit from that though. If things get messed up I'll try doing the reset and see where that leads. If need be I'll just do a clean install. It's no big deal now.
      My System SpecsSystem Spec

  10. #20


    Posts : 1,121
    Windows 8.1 x64


    There is a Windows 8 user manual for that computer. It appears to be written for a system upgraded from Windows 7 to Windows 8. But on the last page it states to use the PC Settings, General, Remove everything and reinstall Windows....

    I know you want to boot to the media, and I will assume the above process will have you do that eventually.

    Edit: I was checking Dell to see how they handle the recovery and they seem to have an App for it... It is used to make the recovery media and do backups.
    Last edited by Saltgrass; 14 Mar 2013 at 12:17.
      My System SpecsSystem Spec

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