Windows 8 and 8.1 Forums


Need assistance in recovering from disk failure

  1. #1

    Need assistance in recovering from disk failure


    Woke up this morning to a frozen Windows 8 screen. Only way out was to power off.

    On reboot, my nightmare began.

    No boot device. Long story short, I went through many attempts at a reset, repair, reinstalls, off the Windows 8 DVD, all to no avail. Indeed, when I booted into Dell diagnostics, it confirmed a failed hard drive.

    (Sidebar : was there an automated patch pushed last night.....like there was for Win 7? I wonder if that's what helped clobber my 2 month old Dell ).

    Keeping calm, I know I have all my data backed, up, but I am trying to avoid having to rebuild everything from scratch. I have been vigilant in doing image and file backups for years..... But I always manage to hit a brick wall somewhere along the way.

    I have summarized what I have and do not have available to me here :

    EaseUS Software • View topic - Need assistance with recovering from disk failure

    ..... And I hope to get some guidance from the EaseUs forum.... But I would appreciate any tips and cautions form the Windows 8 users here

    Many thanks

      My System SpecsSystem Spec

  2. #2


    Posts : 5,360
    7/8/ubuntu/Linux Deepin


    OPTION 1 (relies on EaseUs and brings back all my apps)
    - install the new drive
    - use EaseUs (or other tools) to partition the new drive into 3 partitions: tiny small and large ( for the hidden, os/apps/profiles, data partitions respectively)
    Note - at this point windows 8 is not even installed
    - boot with the ease us cd
    - attempt to recover the hidden and small partition FROM the backup drive TO the new drive ( to tiny/small partitions)
    - reboot the new drive (will it really boot up into Windows 8 ???
    - populate the new large partition from my backup data files
    That should work.

    Have fun with it.
      My System SpecsSystem Spec

  3. #3


    Fun is that last thing I am having

    OPTION 1 HAS FAILED.... it booted right into a prompt to repair, which resulted in a fail to repair.

    WORSE, OPTION 2 HAS FAILED !!!!!!!!!!! ARGHHHHHH

    How can this possibly happen. Booted with the original Win 8 OEM DVD on the original machine, and it tells me " The product key entered does not match any of the Windows images available for the installation Enter a different product key"

    WTF. There was no product key entered !!!!! And there is no way to enter one !!! let alone a different one !!!!

    i cannot even bring this to Dell to repair as all my personal information is there, even on the "clobbered" drive,.

    PLEASE HELP

    I AM ALL OUT OF OPTIONS!!!

    NOT ONLY CAN I NOT INSTALL WINDOWS 8, BUT NOW I THINK MY BACKUP DATA IS GONE ARRGGHHHH. I SURE HOPE MY EXTERNAL DRIVE STILL HAS GOOD DATA ON IT, BUT ONE STEP AT A TIME. HOW DO I GET WINDOWS 8 TO INSTALL ??????????
      My System SpecsSystem Spec

  4. #4


    When you start the install you get the screen to install Windows 8 screen and then choose install then what happens? Plus I assume you have the BIOS set to boot to the CD-DVD ROM drive for install, I think doing all this partitioning and such has caused the problems for you, but i may be wrong, just try doing a clean install and set your partitions ( you want) with Windows when you get to that part of the install. Under warranty I would take it back if only 2 months old. Good Luck.
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by sandman View Post
    When you start the install you get the screen to install Windows 8 screen and then choose install then what happens?
    I get " The product key entered does not match any of the Windows images available for the installation Enter a different product key"

    Quote Originally Posted by sandman View Post
    I assume you have the BIOS set to boot to the CD-DVD ROM drive for install,
    Correct

    Quote Originally Posted by sandman View Post
    I think doing all this partitioning and such has caused the problems for you, but i may be wrong,
    i did not do any partitioning, but maybe EaseUs did.

    Quote Originally Posted by sandman View Post
    just try doing a clean install and set your partitions ( you want) with Windows when you get to that part of the install.
    Not possible as i cannot get that far.

    Quote Originally Posted by sandman View Post
    Under warranty I would take it back if only 2 months old.
    But i cannot leave any hard drive in the machine as it has my confidential data.
      My System SpecsSystem Spec

  6. #6


    The OEM disc did it come with your system or is it one you purchased, what do you mean by original machine and are you trying to install Windows 8 pro with a Window 8 key possibly. You have a new raw unformatted drive attached to the machine you are trying to do the install on is that correct? If you have one I would try a new HD unformatted, or take the one out that is in the system and format it and then try to do a clean install. Why is there a drive in the system with confidential info if its a new drive. Double check your key you are using for incorrect letter number etc. Good Luck.
      My System SpecsSystem Spec

  7. #7


    A stupid question: did you replace the failed hard drive?

    Trying to reinstall the OS on a bad disk strikes me as a waste of time.

    I suppose that Dell uses a licensing scheme where installing the OS from a Dell restore disk would not require you to enter a license key at all. The restore disk would have to match the PC, though.

    If you have a separate data disk, you should probably disconnect it while you're trying to re-establish the OS. Just in case. If you get a good Windows installation, you can power down the PC and connect the data HD. You may have to change some drive letters, but that's not difficult or dangerous.
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by sandman View Post
    The OEM disc did it come with your system or is it one you purchased.
    Neither. Nothing came with the machine when it arrived, so I called Dell and they sent me a Dell OEM Win 8 DVD

    Quote Originally Posted by sandman View Post
    what do you mean by original machine .
    Simply that its not like I am trying to pull a fast one ansd install Win 8 on a different machine. I ahve a 2 month old Dell with a failed drive. I have bought a new drive at TigerDirect (didnt care about the Dell warranty - just wanted to get back up and running -- still wanting that.

    Quote Originally Posted by sandman View Post
    are you trying to install Windows 8 pro with a Window 8 key possibly.
    No. Basic Windows 8 only.

    Quote Originally Posted by sandman View Post
    T You have a new raw unformatted drive attached to the machine you are trying to do the install on is that correct? If you have one I would try a new HD unformatted, or take the one out that is in the system and format it and then try to do a clean install..
    Correct. Tried all that. It gives me the error about prordcuts keys. I found out why - will explain in a post in a moment

    Quote Originally Posted by sandman View Post
    Why is there a drive in the system with confidential info if its a new drive.
    I was referring to the clobbered drive, and not wanting to give it back to Dell when they replaced it.


    Quote Originally Posted by sandman View Post
    Double check your key you are using for incorrect letter number etc. Good Luck.
    Not possible . This is Windows 8. No key
      My System SpecsSystem Spec

  9. #9


    Quote Originally Posted by bobkn View Post
    A stupid question: did you replace the failed hard drive?
    Trying to reinstall the OS on a bad disk strikes me as a waste of time.
    .
    Agree . Only working with a new drive. The clobbered drive is out of the picture.

    Quote Originally Posted by bobkn View Post
    I suppose that Dell uses a licensing scheme where installing the OS from a Dell restore disk would not require you to enter a license key at all. The restore disk would have to match the PC, though.

    And there in lies the problem. In order to recover from a failed hard drive , on a Dell machine, and reinstall Windows 8, one would need to purchase a retail liscense!! So, my attempts to do this with Dells own OEM Win 8 DVD were futile. This is both insane, and unacceaptable.

    I engaged the help of the Dell forum, and as of now, two things are happening ( I am still dead in teh water)

    1) Dell tech is coming Monday to get me back to a factory version on Windows 8. I may cancel the appt if I get items (2) below done this weekend.

    2) I am downgrading my machine to Windows 7, as I cannot tolerate the scenario where I cannot rebuild my own system due to a licensing issue! And given I need to buy another lisence, I may as well go with Windows 7. I have had not joy at all with Windows 8. This downgrade also allows me to standardize all my newer machines on Windows 7 ( all with the same dual 1 TB Black caviar drives)

    See post here : HELP!!! XPS 8500 Nightmare - .cannot reinstall Dell Windows 8 (with DVD) on new hard drive. - Windows 8 - Software & Operating Systems - Dell Community
      My System SpecsSystem Spec

  10. #10


    Well glad you got the answer I was going to tell you about the same issue with the OEM - Retail issue that I ran into with one of my clients next post, but you beat me to it hope everything turns out alright for you.
      My System SpecsSystem Spec

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