Windows 8 and 8.1 Forums


Need assistance in recovering from disk failure

  1. #11


    sandman - what did you end up doing for your client? - downgrade (aka upgrade) to Win 7 or just pay for another license?

      My System SpecsSystem Spec

  2. #12


    I think as i recall we called Microsoft and told then of our problem, just like you are having and they ask the stupid questions how many systems is the key being used on and you say just one and it was a harddrive failure and you are trying to reinstall the operating system and have the issues you are experiencing.
      My System SpecsSystem Spec

  3. #13


    I had this problem trying to install my copy of Windows 8 Pro on my new HP which came with 8 Home Premium. I was just trying to reconfigure the system by adding a 2nd drive. The restore failed and I tried to install 8 Pro and got the same error you did. Fortunately, I found a solution to it, but you have to put your copy of Windows 8 on a USB drive. All you do is create a text file called PID.txt and put it in the "Sources" folder on the install USB disk. Use this format:


    [PID]
    Value=XXXXX-XXXXX-XXXXX-XXXXX

    Put your Windows serial number in place of the X's. Put this information in a file using Notepad and save it as PID.txt, then copy it to the "Sources" folder. You then should be able to install your copy of Windows. To make a USB copy of your Windows 8 see this link: How to install Windows 8 from a USB drive - Software - Tech Explained - HEXUS.net

    HP and other manufacturers are putting the Windows serial numbers on the system boards. This is why you do not see the serial on a sticker on your laptop! I would imagine you will run into the same issue if you try to install Windows 7. I think this practice stinks, but I will not get into that right now!
      My System SpecsSystem Spec

  4. #14


    Quote Originally Posted by mikekoz View Post
    I had this problem trying to install my copy of Windows 8 Pro on my new HP which came with 8 Home Premium. I was just trying to reconfigure the system by adding a 2nd drive. The restore failed and I tried to install 8 Pro and got the same error you did. Fortunately, I found a solution to it, but you have to put your copy of Windows 8 on a USB drive. All you do is create a text file called PID.txt and put it in the "Sources" folder on the install USB disk. Use this format:


    [PID]
    Value=XXXXX-XXXXX-XXXXX-XXXXX

    Put your Windows serial number in place of the X's. Put this information in a file using Notepad and save it as PID.txt, then copy it to the "Sources" folder. You then should be able to install your copy of Windows. To make a USB copy of your Windows 8 see this link: How to install Windows 8 from a USB drive - Software - Tech Explained - HEXUS.net

    HP and other manufacturers are putting the Windows serial numbers on the system boards. This is why you do not see the serial on a sticker on your laptop! I would imagine you will run into the same issue if you try to install Windows 7. I think this practice stinks, but I will not get into that right now!
    Well, certainly quite interesting, and I'm sure that will be invaluable to many. So thanks for that!

    Not that it matters in my case ( as I am now back on win 7), but what serial number would I put in there? Is the key visible by getting in the BIOS.. Recall, all I had to work with was a new drive and a DVD (which didn't even come with the unit - I had to request it). So if the key is not visible in the BIOS, I could not use this solution..

    And where do you get the Win 8 images files from ....the links on the page you referenced no longer have the image files.

    Also how are users supposed to know this solution even exists?

    Finally, no, I did not have this issue at all with Win 7. The key is visible.
      My System SpecsSystem Spec

  5. #15


    Quote Originally Posted by Mediaman09 View Post
    Quote Originally Posted by mikekoz View Post
    I had this problem trying to install my copy of Windows 8 Pro on my new HP which came with 8 Home Premium. I was just trying to reconfigure the system by adding a 2nd drive. The restore failed and I tried to install 8 Pro and got the same error you did. Fortunately, I found a solution to it, but you have to put your copy of Windows 8 on a USB drive. All you do is create a text file called PID.txt and put it in the "Sources" folder on the install USB disk. Use this format:


    [PID]
    Value=XXXXX-XXXXX-XXXXX-XXXXX

    Put your Windows serial number in place of the X's. Put this information in a file using Notepad and save it as PID.txt, then copy it to the "Sources" folder. You then should be able to install your copy of Windows. To make a USB copy of your Windows 8 see this link: How to install Windows 8 from a USB drive - Software - Tech Explained - HEXUS.net

    HP and other manufacturers are putting the Windows serial numbers on the system boards. This is why you do not see the serial on a sticker on your laptop! I would imagine you will run into the same issue if you try to install Windows 7. I think this practice stinks, but I will not get into that right now!
    Well, certainly quite interesting, and I'm sure that will be invaluable to many. So thanks for that!

    Not that it matters in my case ( as I am now back on win 7), but what serial number would I put in there? Is the key visible by getting in the BIOS.. Recall, all I had to work with was a new drive and a DVD (which didn't even come with the unit - I had to request it). So if the key is not visible in the BIOS, I could not use this solution..

    And where do you get the Win 8 images files from ....the links on the page you referenced no longer have the image files.

    Also how are users supposed to know this solution even exists?

    Finally, no, I did not have this issue at all with Win 7. The key is visible.


    I am glad to hear that you did not have an issue installing Win7. I thought the way the new laptops were setup, you would get that error if you tried installing any other OS other than what came on it. You cannot see the Win8 serial. Sorry, I thought your DVD had a serial on it. When I found out that the serial for my system was on the system board and I found that work around to install 8 Pro, there was also a link to several utilities that would enable you to see the Win8 Home serial on your system. You may want to try Googling that as I cannot remember their names. If I find them I will post the link here. As far as the Win 8 image, I got that when I purchased Win 8 Pro online and downloaded it to my system. I still have the ISO file so I was able to create a Windows 8 USB disk. I found out this information by looking on the internet and on this forum.
    Last edited by mikekoz; 03 Mar 2013 at 06:52.
      My System SpecsSystem Spec

  6. #16


    I think I read that once loaded, you can get the key by running tools like BelArc...maybe even native SysInfo..... probably a good thing to mark down and keep safe for those who currently have working systems.
      My System SpecsSystem Spec

Page 2 of 2 FirstFirst 12
Need assistance in recovering from disk failure
Related Threads
Recovering laptop from recovery disk in Installation & Setup
I have a dell laptop with winows 8 preinstalled on it. Soon after the purchase of my laptop I created recovery disk. It had only a single partion that time (Only C drive). Later I created a new partition 'D' from the existing space in C drive. Now my question is , can I still use the windows...
Solved W8 Rebuild Problem -- Disk Failure in Installation & Setup
So, My desktop has been running Windows 8.1 for awhile now, happily chugging along and serving up Netflix. Recently I'd noticed the hard drive was getting loud (searching a lot, loud spin up/spin down noises), and figured it was time to do the SSD upgrade I'd asked about on here ages ago. I've...
I partitioned my hard disk into a 150GB (C) and 500GB (D) and upgraded from Win7 to Win8 (and subsequently Win8.1 after the recent updates). The OS is installed onto the C Drive. Performed a Clean Installation of Win8 on my C Drive. Under the Choose What To Keep Option, I selected Nothing. ...
Solved Portable Hard Disk Failure in Drivers & Hardware
First of all.. let me say that this HDD does not have any kind physical damage. It has not been dropped.. nor it has a clicking or beeping sound. The HDD is SeaGate FreeAgent Go 250 GB. I always watch movies in bulk. So I copy it to my HDD and plug it in the TV and use it. Today when I plugged it...
Help in Recovering Emails in General Support
After suffering a WIN8.1 boot failure, and despite manyattempts at recovery, I finally had to reinstall my WIN 8 Boot disk, then usethe free update download to reinstall WIN 8.1. Since getting the PC up and running again. I have connectedthe original disk via a USB port, and tested it with...
Recovering old product key in Installation & Setup
We had a problem today that resulted in us having to do a full re install on our Lenovo C440 AIO. We had hoped to do it on their one key recovery but it wasn't possible. We used a full copy of 8.1 that we had as a retail buy to upgrade our laptop. Worked a treat and the box is up and running....
Hullo there! I came back to my Asus F75VD laptop (purchased in September) last night to a Windows message saying: "Windows detected a hard disk problem. Back up your files immediately to prevent information loss, and then contact computer manufacturer to determine if you need to repair or...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook