Windows 8 and 8.1 Forums


Installation Froze can't insert promo code :(

  1. #1


    Posts : 6
    Windows 7

    Installation Froze can't insert promo code :(


    Hi everyone

    I updated one laptop with one promo code bought etc and all fine. Came to do the same with another pc but after i inserted the promo code and clicked to submit the payment the screen froze at that point and wouldn't go any further.
    Have received an email from Paypal to tell me the payment has been processed but obviously when i try to re-install it etc it's asking me for a promo code and to pay again... i can't carry on from where i left off !!
    Any ideas what i can do now?
    This is all done via the online offer and Windows Upgrade Offer using the downloaded Upgrade Assistant.

    Many thanks if you can help....

    MK

      My System SpecsSystem Spec

  2. #2


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Did that promo expire? No sure. Contact MS?
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 7


    Hi there

    Nope, it's valid until the end of today and as i said the problem is not with the code (as i've input it and the money has gone through) it's that i don't know how i can get back to that point in the download manager :S
      My System SpecsSystem Spec

  4. #4


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Have you paid for two promo codes?
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 7


    Hi there

    Yes, two promo codes paid for... the 1st one paid, and installed all ok as per previous message... 2nd one paid for and it got stuck on the paypal payments screen and froze but i got an email saying payment gone through... when i tried to re do it that it where it said i've already used the promo code (because i had) but i couldn't get passed that screen because it froze...
    Obviously now i just need to know how to carry on and install it
      My System SpecsSystem Spec

  6. #6


    Contact MS as Znod said.
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 7


    Ok thanks, just wondered if you clever peeps knew of a workaround Thanks for all replies.
      My System SpecsSystem Spec

Installation Froze can't insert promo code :(
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