Installation Froze can't insert promo code :(

mykool

New Member
Messages
6
Hi everyone

I updated one laptop with one promo code bought etc and all fine. Came to do the same with another pc but after i inserted the promo code and clicked to submit the payment the screen froze at that point and wouldn't go any further.
Have received an email from Paypal to tell me the payment has been processed but obviously when i try to re-install it etc it's asking me for a promo code and to pay again... i can't carry on from where i left off !! :cry:
Any ideas what i can do now?
This is all done via the online offer and Windows Upgrade Offer using the downloaded Upgrade Assistant.

Many thanks if you can help....:(

MK
 

My Computer

System One

  • OS
    Windows 7

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
Hi there

Nope, it's valid until the end of today and as i said the problem is not with the code (as i've input it and the money has gone through) it's that i don't know how i can get back to that point in the download manager :S
 

My Computer

System One

  • OS
    Windows 7
Have you paid for two promo codes?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
Hi there

Yes, two promo codes paid for... the 1st one paid, and installed all ok as per previous message... 2nd one paid for and it got stuck on the paypal payments screen and froze but i got an email saying payment gone through... when i tried to re do it that it where it said i've already used the promo code (because i had) but i couldn't get passed that screen because it froze...
Obviously now i just need to know how to carry on and install it :)
 

My Computer

System One

  • OS
    Windows 7
Contact MS as Znod said.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
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