Windows 8 and 8.1 Forums

Missing files

  1. #1

    Missing files


    I recently had a new hdd fitted to my laptop.I tried to do a refresh but I got the message:
    Insert media.Some files are missing.Your Windows Installation or recovery media will provide these files.
    I got the same message when I tried to do a reset.I did a factory restore by pressing f4 on starting up,But I still get the same message on refresh and reset.The laptop came with Windows 8 preinstalled so I do not have any discs.
    The old hdd just showed a C drive but the new hdd shows a C and a E drive.I did a backup on an ext.hdd on my original hdd.My question is can I restore this to my new hdd even though there is a C drive and a E drive.Grateful for any help .

      My System SpecsSystem Spec

  2. #2


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Dealing with Win8 OEM preinstalled/new disks, etc. can be a pain. Some here will be able to advise on this matter better than me. In the interim, I say contact your OEM support, etc., at least if the contact would be free. You also, might look on your OEM's website for help, including a support forum.

    Good luck. Sorry I am not more familiar with Win8 OEM preinstalled, etc.
      My System SpecsSystem Spec

  3. #3


    Thanks for your reply.I will wait to see if anyone else can help me before I contact anyone else.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    You are very welcome. This thread does not exactly deal with your issue, AFAIK, but you might as well check it out. It'll give you something to do while waiting.
      My System SpecsSystem Spec

  5. #5


    Glad you gave me the link.I was thinking myself of installing a SSD but I was wanting to make sure first that everything else with my laptop was o.k.After reading this,I am having second thoughts.
      My System SpecsSystem Spec

  6. #6


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Reset bios?

    If you are still having problems, I would return to Samsung for replacement.
      My System SpecsSystem Spec

  7. #7


    Thanks for the reply.I contacted Samsung and their customer service dept. said they do not do refunds or replacements.They said my dispute was with my retailer (Currys) and you probably know what they're like.I am going to take the laptop to curry's tomorrow but I don't hold out much hope for a refund or replacement.
      My System SpecsSystem Spec

  8. #8


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    If still in warranty, someone should fix it, refund it, or replace it. Hope it goes ok.
      My System SpecsSystem Spec

  9. #9


    Thank you znod,it's 8 weeks old.
      My System SpecsSystem Spec

  10. #10


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by citroen View Post
    Thanks for the reply.I contacted Samsung and their customer service dept. said they do not do refunds or replacements.They said my dispute was with my retailer (Currys) and you probably know what they're like.I am going to take the laptop to curry's tomorrow but I don't hold out much hope for a refund or replacement.
    Under UK law, Samsung are right, first call is with the Retailer, in your case Currys, PC World, to refund or replace.
      My System SpecsSystem Spec

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