Windows 8 and 8.1 Forums


"Windows 8 Installation has Failed" - Since Jan. 20th...

  1. #1


    Posts : 10
    windows 7 ultimate sp1

    "Windows 8 Installation has Failed" - Since Jan. 20th...


    Since I purchased the Win 8 Pro Upgrade online from Microsoft on Jan 20th, Ive been trying to get in to install. I have Windows 7 Ultimate on a HP laptop. I've had the Microsoft "live help agents" or whoever remotely access/control my pc 3 times already. I knew as much or more than 2 of them did, after several hours with each of them ultimately coming up with no solution and/or me having to end the remote session to go to work or to bed. The third agent was sincere in wanting to get this fixed for me, and she was much more knowledgeable about the everything involved. But once again, after almost 2 hours with her, we didn't get anything fixed and I had to go to work.
    I'm almost ready to give up and get Microsoft to put the money back on my Visa...but I still have (some) hope! And after 20 yrs with Windows/Microsoft, this is my first bad experience. And it is BAD. But I really want Windows 8, and this site is the first one I've run across that gave me hope again!

    HELP please. I'll be very thankful and appreciative. I've tried the steps below. (Now instead of Windows 8 install stopping at 36% everytime, it stops at 50% everytime).


    "Uninstall any security software before attempting to upgrade.
    Disable any encryption software you might have installed.
    Disable/uninstall disk utility software such as DVD/CD burning utilities or third party defragment programs such as Perfect Disk.
    Make sure your computer is updated (devices and applications).
    Disconnect any external devices before installing.
    Check your hard disk for any errors:
    - Click Start
    - Type: CMD
    - Right click CMD then click Run as administrator
    At the Command Prompt, type: chkdsk /r /f
    Exit the command prompt.
    When you restart your system, your computer will be scanned for errors and attempts will be made to correct them.
    Another thing you can do is disable Start items:
    Click Start
    Type: MSCONFIG.
    Hit Enter on your keyboard
    On the General tab, click Selective Startup.
    Under Selective Startup, click to clear the Load Startup Items check box.
    Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
    Click OK.
    When you are prompted, click Restart.
    After the computer starts, check whether the problem is resolved.
    Run the System File Checker utility.
    SFC/Scannow checks your Windows installation for errors and corrects them. This will help with ensuring that a smooth upgrade occurs.
    Click Start
    Type: CMD, from the results, right click CMD
    Click ‘Run as Administrator’
    At the Command Prompt, type: sfc/scannow
    This will check for any integrity violations
    Restart your system"

    Also- I have tried the install MANY times from each of the following: desktop, from bootable USB, and from CD I made from the ISO. Upgrade and Custom.

    ??

      My System SpecsSystem Spec

  2. #2


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    Installing under UEFI or BIOS? Clean install or not? Definitely pushing the first. Have you run the Windows 8 Upgrade Assistant?
      My System SpecsSystem Spec

  3. #3


    Posts : 10
    windows 7 ultimate sp1


    Under BIOS. Tried clean install and normal both many times. And the Upgrade Assistant many times as well with no issues coming up from it....
      My System SpecsSystem Spec

  4. #4


    Posts : 959
    Windows 8.1, 10


    I seem to remember that when I had the same error, I found some information in the log files.

    This was doing an Upgrade install, and I think it's in a hidden or system folder (you'll need to change View options in Explorer to show these) somewhere in the working folders it creates - the path ended in a folder called "Panther".

    The files were called setuperr.log and setupact.log.

    May be worth looking these files out after an Upgrade install and seeing if there's something in them (probably near the end) that might show the problem (to someone more knowledgable to me though!)

    Of course ignore this if you've already covered this ground.

    (Incidentally my problem was that my drive was formatted FAT32 instead of NTFS, but it was an old PC so pretty unlikely you'd get FAT32 on a Windows 7 setup.)
      My System SpecsSystem Spec

  5. #5


    Posts : 10
    windows 7 ultimate sp1


    I have been to the Panther folder, but not looked around inside it much. Thank you, I'm going to check out those log files now. Like I said, any possible help/something that I haven't tried or heard about is very appreciated. Thanks again. I'll let you know.....
      My System SpecsSystem Spec

  6. #6


    Posts : 10
    windows 7 ultimate sp1


    I still cannot install Windows 8 Pro upgrade. Please help!??
      My System SpecsSystem Spec

  7. #7


    Posts : 959
    Windows 8.1, 10


    Did you find the error log file in the Panther folder? I guess they would only appear on an Upgrade-type install though?
      My System SpecsSystem Spec

  8. #8


    Hello,

    Have you tried a truly "clean" install including a full delete of all partitions and then allowing Win 8 to create the 350mb system reserved partition + your C: drive partition? The reason I am asking is because I have seen many Win 7 installations go array because the individuals opted to keep the manufacturer's partition structure (ie, Lenovo, HP, Dell, etc); however, once they did a true clean install, everything worked properly. Just a thought.

    You can use Brink's excellent tutorial as a guideline here:
    Clean Install - Windows 8

    Note: When (if) you delete all partitions, it should look like the hard drive in step 7 of the above tutorial.
    Note: You will also lose any HP bells and whistles if you go this route (ie, one-touch recovery, etc)
    Note: I would make sure that I have a way to get back to Windows 7 via the manufacturer's recovery disks before starting this procedure. Good luck
      My System SpecsSystem Spec

  9. #9


    Posts : 2,156
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP


    I think you are right in essentially what you say for a variety of reasons. I think OEM preinstalls suck. A problem is that OEM's don't make it easy for one to reinstall cleanly (i.e., a clean install disc typically is not provided--one has to buy a second license). But, personally, if I bought an OEM PC, then the first thing I would do is buy MS system builder software (using the personal-use license option) and obliterate my OEM's installation. I'd just factor the cost of the software that would render me out from under my OEM's thumb into the cost of the computer.
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by znod View Post
    I think you are right in essentially what you say for a variety of reasons. I think OEM preinstalls suck. A problem is that OEM's don't make it easy for one to reinstall cleanly (i.e., a clean install disc typically is not provided--one has to buy a second license). But, personally, if I bought an OEM PC, then the first thing I would do is buy MS system builder software (using the personal-use license option) and obliterate my OEM's installation. I'd just factor the cost of the software that would render me out from under my OEM's thumb into the cost of the computer.
    He should still be able to do this with the Win 8 Pro upgrade disk as long as he has a legit copy of Win 7 installed; yes?
      My System SpecsSystem Spec

Page 1 of 4 123 ... LastLast
"Windows 8 Installation has Failed" - Since Jan. 20th...
Related Threads
Hi all, So I'm kind of stuck.. I currently have the problem where I am in an endless cycle of "loading files" -> "Windows Boot Manager" (see: How To Boot Into Safe Mode On Windows 8 (The Easy Way)). I have tried to load all of the options -- and none successfully load. I also end up at...
Hello friends,I was installing win8 at my desktop pc.Suddenly power cut occured and it caused the compute to shut down.Then when I restarted my pc again a messege appeared saying that the installation has been corrupted and it can't be continued and it doesn't log on.After that when I tried to...
Ok so i am trying to install windows 8 X64 onto a different hard drive as windows 7 so i can switch between the two at startup.Ok so my problems started yesterday when trying to install windows 8 onto the Hard Drive i was getting"Windows cannot be installed to this disk. The selected disk has an...
When i start my computer i get that error in the bottom left,i used hijackthis and this is the report: Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 10:23:07, on 27/07/2013 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal...
I have just installed Windows 8 Pro onto an existing Windows 7 Pro drive allowing dual boot. The problem is whenever Windows 8 is running I hear a sound every now and then. The sound is the "close program" default sound "ring07.wav. Why is this happening and how can I stop it? Thanks.
Hey all Tearing my hair out with my 32bit W7 to W8 pro upgrade here.. :(. Setup gets to 24% and then bombs out with "Windows 8 installation has failed". The logs say.. 2012-10-27 21:01:41, Error Error while getting snapshot properties of fixed drive 2: 0x80042308...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook