Catastrophe!

Margaret

New Member
Messages
8
Had a minor problem with my internet toolbar this morning and thought I'd try a system restore to get things back to the way they were.

Unfortunately - I did a 'Computer Refresh' and seem to have lost everything I had - all my systems etc., seem to have disappeared and all I'm left with is my documents/pics/music etc. etc., thank goodness for that at least.

Please tell me all is not lost?:eek: Or do I have to start from scratch. My fav sites should be easy enough to get back, but I've lost my Norton security/the sites that were on the computer when I got it/word start etc. etc.

Any advice would be much appreciated - before I throw myself off the nearest tall building. (Hangs head in shame!)

Margaret
 

My Computer

System One

  • OS
    Windows 8
When you did Refresh, all third party apps were deleted and have to be reinstalled. Metro apps were not affected.

If you had an image backup, it would have saved you in this instance.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Sorry to be so dumb - but what are 'Metro' apps? Computer novice here! (obviously - or I wouldn't have been so stupid)!
 

My Computer

System One

  • OS
    Windows 8
Metro apps are what you may have downloaded and installed from the Microsoft Store.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
We all went through the novice part once.

If you were thoughtful enough you've made some backups (right?) of all your programs installers and data that can be easily re-installed after a refresh.

Otherwise you have download all you programs from scratch.

One or the other way all has to be re-installed and also all newer drivers that are recommended for third party devices.

Good luck
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy DV6 7250
    CPU
    Intel i7-3630QM
    Motherboard
    HP, Intel HM77 Express Chipset
    Memory
    16GB
    Graphics Card(s)
    Intel HD4000 + Nvidia Geforce 630M
    Sound Card
    IDT HD Audio
    Monitor(s) Displays
    15.6' built-in + Samsung S22D300 + 17.3' LG Phillips
    Screen Resolution
    multiple resolutions
    Hard Drives
    Samsung SSD 250GB + Hitachi HDD 750GB
    PSU
    120W adapter
    Case
    small
    Cooling
    laptop cooling pad
    Keyboard
    Backlit built-in + big one in USB
    Mouse
    SteelSeries Sensei
    Internet Speed
    slow and steady
    Browser
    Chromium, Pale Moon, Firefox Developer Edition
    Antivirus
    Windows Defender
    Other Info
    That's basically it.
Not thoughtful enough, I'm afraid. :eek: I've managed to get back my IE and favourite sites, etc., but am waiting for something 'NOT to work' which was previously working. Then - I'm going to back up everything once I find out the best way to do that.

Thanks anyway.
 

My Computer

System One

  • OS
    Windows 8
If you want to create an image backup, you could use Macrium Reflect, Aomei Backuper orEaseUS ToDo backup these are free.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
OK thanks - will have a look at those. At the moment I'm trying to sort out my Norton antivirus - which I lost also - and am having problems getting that back now. I'd go without - but it was part of the package when I bought my computer and is free for another 9 months.
 

My Computer

System One

  • OS
    Windows 8
Please see my sig for future reference. I am very sorry you've had such a rough start. Fortunately, thought, you did a refresh not a reset--in which case everything would be gone.

Refresh your PC—Attempts to solve system problems by replacing system files without affecting user data files. Such files still should be backed up. Installed programs will have to be reinstalled except those from the Windows Store. A list of uninstalled programs is provided. Settings will be maintained.

Reset your PC—Formats, removes everything, and reinstalls Win8. Not even settings maintained. Be well backed up.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
Had a minor problem with my internet toolbar this morning and thought I'd try a system restore to get things back to the way they were.

Unfortunately - I did a 'Computer Refresh' and seem to have lost everything I had - all my systems etc., seem to have disappeared and all I'm left with is my documents/pics/music etc. etc., thank goodness for that at least.

Please tell me all is not lost?:eek: Or do I have to start from scratch. My fav sites should be easy enough to get back, but I've lost my Norton security/the sites that were on the computer when I got it/word start etc. etc.

Any advice would be much appreciated - before I throw myself off the nearest tall building. (Hangs head in shame!)

Margaret
Check out this thread as it hopefully develops more.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
It begs the question as to why system restore was deactivated/removed. I've tried to re-enable it, but for the life of me can't get it to work. This was one of the most useful features of Windows 7 and has saved my hide many a time.
 

My Computer

System One

  • OS
    Windows Phone 6, Windows CE 5, Windows Vista x32, Windows 7 x32/x64, Windows 8 x64
Confused here. You say "deactivated/removed?" Why? I can understand how you might not be able to get it to work. Not sure why not. Are other things not working correctly?
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
It begs the question as to why system restore was deactivated/removed. I've tried to re-enable it, but for the life of me can't get it to work. This was one of the most useful features of Windows 7 and has saved my hide many a time.

Sorry, but System Restore bears no resemblence to Refresh or Reset. All System Restore DID was overwrite current versions of system apps and setting with older versions. The actual name should have been "Operating System Restore" since that is what it really did.
 

My Computer

:confused: :confused:
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
System restore resets the OS to a previously good version ie if you installed some program and it caused issues, you could go back to a previous version (prior to install) and that program would effectively not have existed. I can't seem to do that with Windows 8. I found the system restore feature, but cannot activate it so that it creates restore points.
 

My Computer

System One

  • OS
    Windows Phone 6, Windows CE 5, Windows Vista x32, Windows 7 x32/x64, Windows 8 x64
I understood what you said, but the two things you said don't seem to go together. Please see my prior reply, and please clarify. What Mark Phelps said seems off base. OP was not able to do a system restore--which is why I think you said what you did.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
I understood what you said, but the two things you said don't seem to go together. Please see my prior reply, and please clarify. What Mark Phelps said seems off base. OP was not able to do a system restore--which is why I think you said what you did.

System restore simply doesn't appear to work. I can't get it to start recording restore points.
 

My Computer

System One

  • OS
    Windows Phone 6, Windows CE 5, Windows Vista x32, Windows 7 x32/x64, Windows 8 x64
I understood what you said, but the two things you said don't seem to go together. Please see my prior reply, and please clarify. What Mark Phelps said seems off base. OP was not able to do a system restore--which is why I think you said what you did.

System restore simply doesn't appear to work. I can't get it to start recording restore points.

See picture -
 

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My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
I've tried that, but I'll have another look.
 

My Computer

System One

  • OS
    Windows Phone 6, Windows CE 5, Windows Vista x32, Windows 7 x32/x64, Windows 8 x64
I tried it again and all the settings are for system restore to be on, but when I opened system restore, it informed me that there were no restore points, even though I'd made a manual restore point earlier. I did another manual restore point, checked that it was there and I will see if this is kept, or disappears like the earlier one.
 

My Computer

System One

  • OS
    Windows Phone 6, Windows CE 5, Windows Vista x32, Windows 7 x32/x64, Windows 8 x64
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