Solved Upgrading to Win 8 Pro failed

OneDarkLord

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I'm using Windows 7 Ultimate 64 bit,i choose upgrade in the installation process of Windows 8 Pro 64 bit,at the end my computer restart 2 times,showing an error with sad smile ":(" after that it restart again and says that upgrading failed and it revert back to Windows 7 Ultimate 64 bit...

Today i used Windows 8 Upgrade Assistant (Windows8-UpgradeAssistant.exe) ,it found 4 incompatible programs,are they the cause of fail upgrade?

15xmgx1.png


Although during the upgrade the Windows 8 Setup didn't found any incompatible programs..
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64bit
    Computer type
    PC/Desktop
    CPU
    i3-4150 3.5GHz 3MB
    Motherboard
    H81M-E34 HDMI USB 3.0
    Memory
    ADATA 8GB DDR3 1.6Ghz
    Graphics Card(s)
    R7 250 1.2Ghz 1GB GDDR5
    Sound Card
    ETION Headphones - Realtek & AMD HD
    Monitor(s) Displays
    BenQ G2020HDA
    Screen Resolution
    1600x900 60Hz
    Hard Drives
    1TB SATA3 7200RPM 64MB
    PSU
    FSP500-60HCN 500W APFC FAN 12CM
    Cooling
    ARCTIC Cooling Alpine 11 GT Rev.2
    Keyboard
    GR-152
    Mouse
    G9-730FX
    Internet Speed
    100Mbps
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
Welcome to EightForums.

Have you tried a clean install.

Upgrade to Windows 8 with only a product key - Microsoft Windows

Microsoft said:
Make sure you’re on the PC you want to upgrade. This must be a PC that is currently running Windows 7, Windows Vista, Windows XP with Service Pack 3 (SP3), Windows 8 Release Preview, Windows 8 Consumer Preview, or Windows Developer Preview. (Windows 8 Setup checks that your PC meets all system requirements before it installs Windows 8.)

Have your product key handy. You can find it in your online order information, in the confirmation email for your purchase, or on the packaging. The product key will look something like this:
XXXXX- XXXXX- XXXXX- XXXXX- XXXXX

Make a backup of everything you want to keep. Save it somewhere you can get to it later, like an external drive or a DVD.


Always better to do a clean install.

http://www.eightforums.com/tutorials/13375-clean-install-windows-8-upgrade.html

Restore Backup User and System Files - Windows 7 Forums
http://www.eightforums.com/tutorials/9044-backup-restore-files-folders-windows-8-a.html
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
The first three are informational only.

Windows 8 doesn't include support for commercial DVDs, unlike Win7. (The function can be added by acquiring the Windows Media Center upgrade, free through the end of the month for Win8 Pro owners.)

Win8 doesn't support gadgets.

Secure Boot requires support in the BIOS (UEFI). It's not need to install Win8.

You may have to uninstall FRAPS, although I imagine that the update installation would have detected a problem if one existed. I agree that a clean install is best, even though it's more work.
 

My Computer

System One

  • OS
    Window 8 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    homebuilt
    CPU
    I7-3930k
    Motherboard
    Asus P9X79 Pro
    Memory
    16 GB Gskill DDR3-2133
    Graphics Card(s)
    eVGA GTX 680
    Sound Card
    Soundblaster Zx
    Monitor(s) Displays
    Asus PA246Q
    Screen Resolution
    1920X1200
    Hard Drives
    Corsair Force GT 120GB
    WD Cavair Black 1.5TB
    PSU
    PC Power & cooling Silencer 750
    Case
    Silverstone FT02B-W
    Cooling
    Noctua NH-D14 w/ PWM fans
    Keyboard
    cheap Logitech USB wired
    Mouse
    old 5 button Microsoft USB optical
    Internet Speed
    6Mb cable
I don't have enough space on my Flash (USB) to backup the files i need,i tried upgrading again today,but again it failed,this time i saw the error code: 0xx000021a or it was 0xc000021a,couldn't clearly see,it was small and blurry
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64bit
    Computer type
    PC/Desktop
    CPU
    i3-4150 3.5GHz 3MB
    Motherboard
    H81M-E34 HDMI USB 3.0
    Memory
    ADATA 8GB DDR3 1.6Ghz
    Graphics Card(s)
    R7 250 1.2Ghz 1GB GDDR5
    Sound Card
    ETION Headphones - Realtek & AMD HD
    Monitor(s) Displays
    BenQ G2020HDA
    Screen Resolution
    1600x900 60Hz
    Hard Drives
    1TB SATA3 7200RPM 64MB
    PSU
    FSP500-60HCN 500W APFC FAN 12CM
    Cooling
    ARCTIC Cooling Alpine 11 GT Rev.2
    Keyboard
    GR-152
    Mouse
    G9-730FX
    Internet Speed
    100Mbps
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
The Setup files are already in a USB.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64bit
    Computer type
    PC/Desktop
    CPU
    i3-4150 3.5GHz 3MB
    Motherboard
    H81M-E34 HDMI USB 3.0
    Memory
    ADATA 8GB DDR3 1.6Ghz
    Graphics Card(s)
    R7 250 1.2Ghz 1GB GDDR5
    Sound Card
    ETION Headphones - Realtek & AMD HD
    Monitor(s) Displays
    BenQ G2020HDA
    Screen Resolution
    1600x900 60Hz
    Hard Drives
    1TB SATA3 7200RPM 64MB
    PSU
    FSP500-60HCN 500W APFC FAN 12CM
    Cooling
    ARCTIC Cooling Alpine 11 GT Rev.2
    Keyboard
    GR-152
    Mouse
    G9-730FX
    Internet Speed
    100Mbps
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
Yes, I know. I would get an ISO using the indicated procedure. Try starting over using it; creating install medium, etc. You can create an ISO from the setup files also, but that's not what I have in mind. I am trying to get you to the point where things go south--hoping they will go better taking another approach. Might not work.
 

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
My setup isn't the same like what is shown in that thread,i just open setup.exe and can start install,i didn't got that Windows 8 Pro copy from the Windows 8 Upgrade Assistant.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64bit
    Computer type
    PC/Desktop
    CPU
    i3-4150 3.5GHz 3MB
    Motherboard
    H81M-E34 HDMI USB 3.0
    Memory
    ADATA 8GB DDR3 1.6Ghz
    Graphics Card(s)
    R7 250 1.2Ghz 1GB GDDR5
    Sound Card
    ETION Headphones - Realtek & AMD HD
    Monitor(s) Displays
    BenQ G2020HDA
    Screen Resolution
    1600x900 60Hz
    Hard Drives
    1TB SATA3 7200RPM 64MB
    PSU
    FSP500-60HCN 500W APFC FAN 12CM
    Cooling
    ARCTIC Cooling Alpine 11 GT Rev.2
    Keyboard
    GR-152
    Mouse
    G9-730FX
    Internet Speed
    100Mbps
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
I would strongly recommend a clean install!!
 

My Computer

System One

  • OS
    Win 10 Pro 64bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built Intel i7-3770k-based system
    CPU
    Intel i7-3770k, Overclocked to 4.6GHz (46x100) with Corsair H110i GT cooler
    Motherboard
    ASRock Z77 OC Formula 2.30 BIOS
    Memory
    32GB DDR3 2133 Corsair Vengeance Pro
    Graphics Card(s)
    GeForce GTX 980ti SC ACS 6GB DDR5 by EVGA
    Sound Card
    Creative Sound Blaster X-Fi Titanium HD, Corsair SP2500 speakers and subwoofer
    Monitor(s) Displays
    LG 27EA33 [Monitor] (27.2"vis) HDMI
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 850 EVO 250GB (system drive)
    WD 6TB Red NAS hard drives x 2 in Storage Spaces (redundancy)
    PSU
    Corsair 750ax fully modular power supply with sleeved cables
    Case
    Corsair Air 540 with 7 x 140mm fans on front, rear and top panels
    Cooling
    Corsair H110i GT liquid cooled CPU with 4 x 140" Corsair SP "push-pull" and 3 x 140mm fans
    Keyboard
    Thermaltake Poseidon Z illuminated keyboard
    Mouse
    Corsair M65 wired
    Internet Speed
    85MBps DSL
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender, MalwareBytes Pro and CCleaner Pro
    Other Info
    Client of Windows Server 2012 R2 10 PC's, laptops and smartphones on the WLAN.

    1GBps Ethernet ports
My setup isn't the same like what is shown in that thread,i just open setup.exe and can start install,i didn't got that Windows 8 Pro copy from the Windows 8 Upgrade Assistant.
Where did you get it? Maybe that's your problem.
 
Last edited:

My Computer

System One

  • OS
    Win7 Ult on DIY; Win8 Pro on MBP/Parallels; Win7 Ult on MBP/Boot Camp; Win7 Ult/Win8 Pro on HP
    Computer type
    PC/Desktop
    System Manufacturer/Model
    DIY Rig; MacBook Pro (MBP)/Parallels/Boot Camp; HP Pavilion dv6500t Laptop
    CPU
    Intel i7-2600K (sometimes OC'd to 4.8 GHz)
    Motherboard
    ASUS P8P67 Deluxe Rev B3
    Memory
    16 GB Corsair Vengeance
    Graphics Card(s)
    EVGA 570 SC
    Monitor(s) Displays
    Gateway
    Hard Drives
    Dual Boot:
    Win7 Ult RAID 0 on OCZ Revo x2 and
    Win7 Ult RAID 0 on Caviar Black SATA 3's
    PSU
    Cooler Master Silent Pro 1000W
    Case
    Cooler Master 932 HAF
    Cooling
    Zalman CNPS9900MAX-B CPU Fan
    Keyboard
    Logitech Cordless Desktop MX 5500
    Mouse
    Logitech Cordless Desktop MX 5500
    Internet Speed
    20 Mbps Download/2+ Mbps Upload
    Other Info
    Pioneer Blu-ray Burner/DVD Burner
If you're using an install media of windows 8 (USB or DVD) and are trying to do an upgrade within Windows 7 then you need to use the setup inside Sources. i.e.: open media > click on sources> click on setup to proceed with upgrade. Using setup from the first screen results in what you're seeing. I just completed an upgrade from Release Preview to Pro with no problems using these steps.
 

My Computer

System One

  • OS
    Win 7 Ultimate and win 8 Pro dual boot on two desktops and 3 laptops
I tried today using the setup.exe inside sources folder but still same result,sad smiley and then reverts back to Windows 7,same error 0xx000021a or 0xc000021a,also no dmp file is being saved after that sad smiley screen,so all i got is the error code.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64bit
    Computer type
    PC/Desktop
    CPU
    i3-4150 3.5GHz 3MB
    Motherboard
    H81M-E34 HDMI USB 3.0
    Memory
    ADATA 8GB DDR3 1.6Ghz
    Graphics Card(s)
    R7 250 1.2Ghz 1GB GDDR5
    Sound Card
    ETION Headphones - Realtek & AMD HD
    Monitor(s) Displays
    BenQ G2020HDA
    Screen Resolution
    1600x900 60Hz
    Hard Drives
    1TB SATA3 7200RPM 64MB
    PSU
    FSP500-60HCN 500W APFC FAN 12CM
    Cooling
    ARCTIC Cooling Alpine 11 GT Rev.2
    Keyboard
    GR-152
    Mouse
    G9-730FX
    Internet Speed
    100Mbps
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
Alot of people are recommending "Clean Install" which will work, but if your case, you sound limited to your resources, the easy fix is going to be a few different options:

A - Go to "Programs and Features" in Windows 7 Control Panel and un-install the following applications listed in the Windows 8 Upgrade Assistant by using "Safe Mode With Networking" (Press F8 during Kernel Boot to get this option)

B - Load either something like Puppy Linux or Ubuntu from Live CD, and manually delete the files if you can't uninstall them.

C - Go to the manufacture's website for all the apps not working or installing and see if they even offer a Windows 8 Version. I had to run one in Windows 7 compatibility mode. Another I had to re-install on Windows 8 after upgrade was completed.

D - Re-install Windows 7 x64 bit WITHOUT those applications shown above and redo the upgrade. (This is pretty much a complicated Clean Install but would work LONG ROUTE)

That's really your options, i would google "Windows Mini XP" , or "Hiren's Boot CD 15"

Try one of those, and un-install "Fraps" and the other applications manually. Then try the upgrade again. It should work.


PS - Can you download "CPU-z" and run that and screenshot the processor information please, post here, you need NX bit which maybe blocking you as well..most 64 bit arch has it but... a screenshot would be nice to verify...SSE 1,2 are also needed with PAE

Also...for the DVD issue, you could use "ninite.com" and grab a free dvd player like VLC to stop that error. Then just upgrade using the WMC free product key via email once on Windows 8 Pro.
 

My Computer

System One

  • OS
    Windows 8 Pro with Media Center
    System Manufacturer/Model
    Lenovo B570
    CPU
    Intel Duo Core
    Memory
    4GB

My Computer

System One

  • OS
    Windows 8 Pro with Media Center
    System Manufacturer/Model
    Lenovo B570
    CPU
    Intel Duo Core
    Memory
    4GB
Here is anther related thread from KentC's link. The first answer is from a MS staffer.
 

My Computer

System One

  • OS
    Win 7 Ultimate and win 8 Pro dual boot on two desktops and 3 laptops
I found a dmp file in some temporary folder made by the Windows 8 setup,it shows that ntoskrnl.exe caused the error.
2akcj8n.png
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64bit
    Computer type
    PC/Desktop
    CPU
    i3-4150 3.5GHz 3MB
    Motherboard
    H81M-E34 HDMI USB 3.0
    Memory
    ADATA 8GB DDR3 1.6Ghz
    Graphics Card(s)
    R7 250 1.2Ghz 1GB GDDR5
    Sound Card
    ETION Headphones - Realtek & AMD HD
    Monitor(s) Displays
    BenQ G2020HDA
    Screen Resolution
    1600x900 60Hz
    Hard Drives
    1TB SATA3 7200RPM 64MB
    PSU
    FSP500-60HCN 500W APFC FAN 12CM
    Cooling
    ARCTIC Cooling Alpine 11 GT Rev.2
    Keyboard
    GR-152
    Mouse
    G9-730FX
    Internet Speed
    100Mbps
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
Hi ODL,
Give this link a read, especially the reply by ZigZag3143. You may be having a problem with a driver. ....Have you run sfc /scannow via an admin. command prompt? There might be a corrupted system file. ....and of course you can try burning a new install media as suggested above. Good luck. Please post back if your situation is resolved (outlining the solution) so others can benefit from your experience.
 

My Computer

System One

  • OS
    Win 7 Ultimate and win 8 Pro dual boot on two desktops and 3 laptops
I did today sfc /scannow ,it didn't found any issues.
Is there a way to fix ntoskrnl.exe?

I used WinDbg (X64) that's what it shows:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WINLOGON_FATAL_ERROR (c000021a)
The Winlogon process terminated unexpectedly.
Arguments:
Arg1: fffff8a0002e0720, String that identifies the problem.
Arg2: 0000000000000001, Error Code.
Arg3: ffffffffc0000001
Arg4: 0000003e88750658

Could be the problem is with ntoskrnl.exe of the Windows 8?,i never receive such error using Windows 7.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64bit
    Computer type
    PC/Desktop
    CPU
    i3-4150 3.5GHz 3MB
    Motherboard
    H81M-E34 HDMI USB 3.0
    Memory
    ADATA 8GB DDR3 1.6Ghz
    Graphics Card(s)
    R7 250 1.2Ghz 1GB GDDR5
    Sound Card
    ETION Headphones - Realtek & AMD HD
    Monitor(s) Displays
    BenQ G2020HDA
    Screen Resolution
    1600x900 60Hz
    Hard Drives
    1TB SATA3 7200RPM 64MB
    PSU
    FSP500-60HCN 500W APFC FAN 12CM
    Cooling
    ARCTIC Cooling Alpine 11 GT Rev.2
    Keyboard
    GR-152
    Mouse
    G9-730FX
    Internet Speed
    100Mbps
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
Tried again today and still getting same error lol,guess i gonna stay with Windows 7 forever T-T
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise 64bit
    Computer type
    PC/Desktop
    CPU
    i3-4150 3.5GHz 3MB
    Motherboard
    H81M-E34 HDMI USB 3.0
    Memory
    ADATA 8GB DDR3 1.6Ghz
    Graphics Card(s)
    R7 250 1.2Ghz 1GB GDDR5
    Sound Card
    ETION Headphones - Realtek & AMD HD
    Monitor(s) Displays
    BenQ G2020HDA
    Screen Resolution
    1600x900 60Hz
    Hard Drives
    1TB SATA3 7200RPM 64MB
    PSU
    FSP500-60HCN 500W APFC FAN 12CM
    Cooling
    ARCTIC Cooling Alpine 11 GT Rev.2
    Keyboard
    GR-152
    Mouse
    G9-730FX
    Internet Speed
    100Mbps
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender
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