Safe Mode after Upgrading

AayahaA

New Member
Messages
1
Hi folks. Just got off the phone with Microsoft and disappointed with their lack of advice, came here.

Upgraded to W8 from Vista last night using the upgrade client. I restarted my computer this morning and after the Windows logo disappears, I just get a black screen with the mouse cursor. Searched for a solution all day and I think I need to fiddle with my drivers in Safe Mode, but don't know how I can get to Safe Mode without access to Windows.

Reminder that I don't have the Windows 8 installation disc.
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    Win 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-571
    CPU
    i5-3230m
    Motherboard
    Acer Type-2
    Memory
    8GB DDR3 1333MHz
    Graphics Card(s)
    Intel HD 4000
    Sound Card
    High Definiton Audio Device
    Monitor(s) Displays
    Generic
    Screen Resolution
    1366x768
    Hard Drives
    Samsung 850 Pro 256GB
    PSU
    Generic
    Keyboard
    QWERTY
    Mouse
    ELANTECH Touchpad
    Internet Speed
    12.68Mbps
    Browser
    IE11
    Antivirus
    Windows Defender
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