Windows 8 and 8.1 Forums


plz help me...I had a serious problem when I install win8

  1. #1


    Posts : 9
    windows 7

    plz help me...I had a serious problem when I install win8


    plz help me...today I install windows 8 on my asus X42JY lap top but as soon as setup finished the screen goes black and It didn't returened yet...it seems the system works but the screen in black///what shoukd I do???I am afraid a lot.what happened to my lap top??someone help me plz...tnx

      My System SpecsSystem Spec

  2. #2


    Posts : 5,707
    Windows 8.1 Pro


    How did you install Windows 8? Through the normal upgrade or did you make a DVD or bootable flash drive?

    You might need that disk or flash drive to get Windows 8 working again.
      My System SpecsSystem Spec

  3. #3


    Posts : 9
    windows 7


    from a DVD and a normal way???what should I do?????
      My System SpecsSystem Spec

  4. #4


    Posts : 5,707
    Windows 8.1 Pro


    OK, so you have the DVD of Windows 8 to install yes?

    Well then, it's not too incredibly difficult. Pop the DVD into the laptop, and then boot from the Windows 8 DVD. Click on the agreements and such, and when you get to the screen that says Install Windows, there is a little link on the bottom left of that window that says Repair your computer. This takes you to a light blue screen. Click on Troubleshoot, then Advanced Options, then try Automatic Repair. If that doesn't work or just seems to take WAY too long that it should, a different method will need to be used.

    Next method to use will be System Restore, it's in the same list of options that Automatic Repair is in. If you have a restore point recorded on your PC, try the most recent. If that doesn't work, a different method will need to be used.

    The other method is Refresh. After you click on Repair your computer from the install window, hit Troubleshoot, and you want to try Refresh your PC. This one is a little more dramatic as this removes your Desktop programs, defaults any changed Windows settings, but it'll make a folder (once back into Windows 8) called Windows.old where you can find a list of removed Desktop apps. It won't erase your user data and customization settings though. Hit Next, and it'll refresh. This might take a while. I recently did this the other night and it took about half an hour on a system that I just cleanly installed Windows 8 on, but the NVIDIA driver went awry. It'll depend on some things on how long it'll take. Just let it do it's thing, and hopefully you won't need to use this option, but if so, hopefully it works!
      My System SpecsSystem Spec

  5. #5


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    How to do a clean install:

    Clean Install with Windows 8 Upgrade
    Last edited by theog; 20 Nov 2012 at 08:06.
      My System SpecsSystem Spec

  6. #6


    Posts : 9
    windows 7


    tnx all of u dudes but there is a serious problem..i said my screen is off...I can not see anything.my screen seems off but the system working I think.it happened after installing win8 after that screen goes to black...now what should I do?i can not see anything hard yes??**** yeah...I am going to be crazy Oh God....
      My System SpecsSystem Spec

  7. #7


    Posts : 5,707
    Windows 8.1 Pro


    Not a SINGLE thing is shown on the screen? That could be a problem...

    Can you connect to an external monitor of TV screen through the VGA or HDMI port?
      My System SpecsSystem Spec

  8. #8


    You are saying that, following Coke's first para, if you boot up from the DVD, you still have a black screen? In such a case, it sounds like a bad luck coincidence and something has happened to your screen or the graphics card.
      My System SpecsSystem Spec

  9. #9


    Posts : 9
    windows 7


    absoloutely nothing...screen is totally off..yes maybe it is about my graphic card...I sent my lap top to guarranty.hope to make it work.thanks all of u.tnx dudes
      My System SpecsSystem Spec

  10. #10


    Posts : 9
    windows 7


    I accually connect to a HDMI and that was a black screen to...nothing shown
      My System SpecsSystem Spec

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plz help me...I had a serious problem when I install win8
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