Windows 8 and 8.1 Forums


Problems installing Windows 8 PRO Upgrade

  1. #1


    Posts : 3
    Windows 7 Pro

    Problems installing Windows 8 PRO Upgrade


    So I bought the upgrade from BestBuy the other day and I have had nothing but problems since then. I've gone through 3 Microsoft Tech suppoort agents to no avail. The very first time I got the error DPC_WATCHDOG_VIOLATION and then the second time I got MACHINE_CHECK_EXCEPTION. After that it alternated between hanging at the "Getting Devices Ready" at 86% and not doing anything, and hanging there and restarting. Each time it restarted I got the MACHINE_CHECK_EXCEPTION error. I'm not sure what steps I need to take in order to provide you with the information you need ot help me but if you let me know I will happily provide it.

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  2. #2


    Hi chris1474, welcome to the forums, I have googled for the error message and came up with some firmware upgrade needed for the SSD, I'm not an expert, so wait for someone to help you, have a look at the link attached.
    [SOLVED] BSOD: DPC_WATCHDOG_VIOLATION in Windows 8 - Page 2
      My System SpecsSystem Spec

  3. #3


    Posts : 3
    Windows 7 Pro


    There is no new firmware update for my SSD, I checked the manufacturer's website.
      My System SpecsSystem Spec

  4. #4


    I had problems after upgrading. I find that I cannot copy or paste. Drag and drop. The screen just goes light blue and then returns to the desktop. has anyone any ideas?
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  5. #5


    Can you tell us what you upgraded on top of? (7, Vista, the Free Preview?) If you bought the store DVD, did it first run Download Assistant?
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  6. #6


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by Gypsies1 View Post
    I had problems after upgrading. I find that I cannot copy or paste. Drag and drop. The screen just goes light blue and then returns to the desktop. has anyone any ideas?
    Try runing Refresh
    Refresh Windows 8

    Than
    Reset Windows 8
      My System SpecsSystem Spec

  7. #7


    Posts : 3
    Windows 7 Pro


    Quote Originally Posted by Vince53 View Post
    Can you tell us what you upgraded on top of? (7, Vista, the Free Preview?) If you bought the store DVD, did it first run Download Assistant?
    Windows 7 Pro. Yes I got the DVD and yes I did the assistant
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by Vince53 View Post
    Can you tell us what you upgraded on top of? (7, Vista, the Free Preview?) If you bought the store DVD, did it first run Download Assistant?
    I upgraded with download from Microsoft pre order service. I ran download assistant. I upgraded windows 7. Microsoft customer service in India tried for two hours approx to find what was wrong and couldn't fix it. They are supposedly going to ring me on Monday with what the person said was a number two person who knows more about Windows 8. He asked if I had the same problem wit Windows 7. I told him that I had no problems with Windows 7. Thanks for your reply
      My System SpecsSystem Spec

Problems installing Windows 8 PRO Upgrade
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