Windows 8 and 8.1 Forums


Windows 8 Hangs/Freezes Splash Screen

  1. #11


    Posts : 46
    Windows 7


    This is a list of things I have tried to solve this issue. Try these things for your selves however none of them have worked for me

    - disabling USB legacy in BIOS
    - updating all drivers and BIOS
    - setting defaults in BIOS
    - verifying the ISO and burning it at least 3 times and verifying that the burn was successful
    - trying both 32bit and 64bit versions
    - trying widows 8 and windows 8 pro
    - trying windows 8 release preview
    - internally disconnecting cables for devices such as built in SD card readers
    - setting hard drive as the first device in boot priority
    - uninstalling device drivers prior to install/boot from disc
    - disabling device drivers
    - disabling all USB ports in device manager
    - lowering the display resolution
    - leaving PC on over night in hopes that there is just a long delay between showin splash screen and bringing up install dialogue (I left it on for 7hours and the windows logo was still showing with no advancement

    I think that's ALL the things I've tried so far.. Lol. I never give up though

      My System SpecsSystem Spec

  2. #12


    Hi Jay,

    well, at this point I don't even know my architecture (I'll try to find some utility that boots and runs from USB or CD so I can find out) as I did not dotted it down prior to installation. Maybe I'll have to open it and figure out each component. Never the less, friends installed it on dirty 5 yrs. old laptop with no issues. My specs as far as I can recall:

    Motherboard ASUS
    AMD 64-bit dual core CPU - 2+ GHz speed
    2 Gb RAM
    4 USB 2.0 ports

    *** I had a dual boot on it to boot Ubuntu

    basically I took for granted Microsoft's Assistant to verify my hardware (I'll never learn). I have not had a chance to play with BIOS settings and such, this all happened late night and I'll continue tonight again.
    There is something about "Secure" boot up that seems suspicious. However, if my hardware does not support secure boot up then boot it up un-secured and I will deal with it, lol. My disks came out of the retail Box so this was not an upgrade.
    I think I will call Microsoft support tonight and discuss this with them since there is no way back for me and they better do some damage control, lol....I'll post an update later tonight.

    **** Here is the latest I found:
    I have purchased windows 8 on line and after all the checks installation starts and at the first boot it will not complete and it just stick there,
    i let it run for 2 hrs and it never moved , i tried it 5 times with the same result, as it will give me no error message i don't know where to go to fix this.

    if you properly made the bootable usb stick with at least 4gb free space either by using the windows 8 upgrade assistant ot the windows 7 usb tool, then boot from usb drive.


    this must be enabled in your bios by pressing some keys (the function key F10 in my case)
    you can choose to boot from UEFI USB Drive or from plain USB Drive, depenmding on your bios manufaturer.

    wait for the windows 8 setup to load.

    in my case, it took longer especially if UEFI is enabled as the setup will try to create two hidden partitions.
    (windows 8 pro burned unto dvd-r takes shorter time in my case)

    if prompted, you can choose to do UPGRADE INSTALLATION or you can choose CUSTOM INSTALLATION on the second partition of your hdd.
    after the first phase of windows 8 installation, there will be a 10-second countdown to restart the computer.
    at this time, you can remove your usb stick. If you change boot priority from the bios, change it back to boot again first from hdd rather than usb drive.
    windows 8 installation will then continue.
    Last edited by Bosi; 02 Nov 2012 at 13:24. Reason: new info found
      My System SpecsSystem Spec

  3. #13


    Posts : 46
    Windows 7


    Thank you for sharing that information Bosi

    I have not yet attempted to install from USB as I do not actually have a usb device to use for this. I may be able to borrow one from a friend and try it out though! I always burn ISO's straight to a DVD and have never had a problem like this, whether it's with windows XP or windows vista or windows 7 and they all work fine on my system with no trouble at all, apart from the fact my graphics is not very good so I disable aero themes.

    I will try to get hold of a USB stick ASAP and attempt another install for what seems to be the 100th time lol. I will report back with the results.

    I look forward to hearing what support Microsoft tech team will offer. Until then Goodluck guys!!!
      My System SpecsSystem Spec

  4. #14


    Welcome to the not-so-fun party Bosi!

    Just an update for you Jay:

    I went through and tried the same steps/attempts at solving the issue as you have Jay, including changing boot priorities, updating drivers, etc. Most of my hardware does not have recent drivers to begin with.

    I am honestly starting to wonder if the SecureBoot has something to do with our problem. The Upgrade Assistant warns me that my machine is incompatible with SecureBoot. It seems all three of us have older CPUs. The Microsoft help guide says the upgrade assistant should warn us if the CPU is incompatible -- Windows 8 system requirements - Microsoft Windows -- What is PAE, NX, and SSE2 and why does my PC need to support them to run Windows 8?

    " If your PC doesn't support PAE, NX, and SSE2 you won’t be able to install Windows 8. Upgrade Assistant will provide you with an error message if your processor doesn't support PAE and SSE2. You'll also see a notice if the processor might not support NX or if NX is turned off in the PC BIOS. Windows 8 Setup will attempt to turn on NX during installation and, if it isn't able to, will return your PC to the current operating system."

    I haven't received any error message from the Upgrade Assistant regarding PAE or SSE2. Likewise no notice regarding NX. I don't see any option for NX in my BIOS.
      My System SpecsSystem Spec

  5. #15


    Re NX, try this gadget, worked for me.

    https://www.grc.com/securable.htm

    Regards

    Robin
    p.s. Why this isn't built in to the upgrade assistant only MS Knows.....
      My System SpecsSystem Spec

  6. #16


    Posts : 46
    Windows 7


    Hi guys

    @needhelp likewise all my drivers the most recent ones are from around 2006-2007. Maybe secure boot is the reason but Microsoft says its not crucial to run windows 8 so I don't know what to think!!

    @madhorseman thank you for your post, I have run the app and the results i got are

    64maximum bit length
    Yes hardware d.e.p
    No hardware virtualisation

    What does this mean in relation to windows 8?
      My System SpecsSystem Spec

  7. #17


    Posts : 6
    Win7


    I installed Windows 8 on a separate drive and for me to get it to boot I need to change to IDE in the bios. If I want to go back to Windows 7 I need to go to msconfig and change my default OS to Win7 before I leave Win8 and restart. I then need to enter BIOS and change back to AHCI.

    While running Win7 in the Registry Editor under System/CurrentControlSet/services I have a
    amdide
    amdsata
    msahci


    While running Win8 in the Registry Editor under System/CurrentControlSet/services I have a
    amdsata

    and not the other two.


    Would this Mr fixit do it? Microsoft Fix it 50470
    Error message occurs after you change the SATA mode of the boot drive
      My System SpecsSystem Spec

  8. #18


    Posts : 46
    Windows 7


    Hi techimnot

    I believe you may have posted on the wrong thread. This one is specifically about windows 8 freezing at the boot logo. Post your question as a new thread an hopefully someone can help you with it
      My System SpecsSystem Spec

  9. #19


    Posts : 6
    Win7


    Well Jay, maybe not.
    I too had the hanging at the splash screen. Depending on when it hangs the info in my post may help you. When I did my install of Win8, it went through the entire menu and then rebooted to the splash and hung there. While it was hanging I used my laptop and found a reference involving the bios settings for ide and ahci.
    I went back to desktop, powered down, and entered setup, changed to ide and lo and behold windows 8 loaded and was operational. Now I messed with this for hours, and right now I am running 7, if I want to boot into 8 i need to run msconfig, change windows 8 to default, reboot, enter setup, change to ide.
    I am not saying this is the ultimate solution, but it may give some of you who are much more technically savvy than me an idea or two.
      My System SpecsSystem Spec

  10. #20


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Quote Originally Posted by techimnot View Post
    I installed Windows 8 on a separate drive and for me to get it to boot I need to change to IDE in the bios. If I want to go back to Windows 7 I need to go to msconfig and change my default OS to Win7 before I leave Win8 and restart. I then need to enter BIOS and change back to AHCI.

    While running Win7 in the Registry Editor under System/CurrentControlSet/services I have a
    amdide
    amdsata
    msahci


    While running Win8 in the Registry Editor under System/CurrentControlSet/services I have a
    amdsata

    and not the other two.


    Would this Mr fixit do it? Microsoft Fix it 50470
    Error message occurs after you change the SATA mode of the boot drive
    Will work on Windows 7 & Vista.


    Why did you change the BIOS setting, as Windows 8 work in AHCI mode.
      My System SpecsSystem Spec

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