Windows 8 and 8.1 Forums


No mouse or keyboard after setup and during initial preferences select

  1. #1


    Posts : 5
    Windows 7

    No mouse or keyboard after setup and during initial preferences select


    Hi all - here is the issue I am having. I am upgrading to Windows 8 Pro from Windows 7 Pro (64-bit) on my desktop. All of my hardware is compatible, and I've removed any software that was not. Setup runs just fine. The problem I am having is that I have no mouse or keyboard when I get to the "Preferences" (where you select your color scheme) after initial install and have no mouse or keyboard support.

    I have a wired Logitech illuminate keyboard and wireless Logitech MX620 mouse. I have tried a different wired keyboard and wired mouse and still don't have the mouse or keyboard operational. They both just shut down. The USB ports are live, though. I've checked using USB-powered devices. Dual-booting or clean installs are not an option.

    Any tablet options that might have been accidentally set on my desktop are now disabled.

    Any help is much appreciated.

      My System SpecsSystem Spec

  2. #2


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    Have you tred with a PS 2 keyboard?
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 7


    I ordered some USB to PS/2 converters. That was one of my thoughts, so hopefully that will work. I will let you know for sure.
      My System SpecsSystem Spec

  4. #4


    Posts : 5
    Windows 7


    It turned out to be Ai Charger. The version I have was not compatible with W8, and none of the USB ports worked. After getting the USB to PS/2 converters, I was able to get into the system. It took a while to get the Ai Charger uninstalled, but all is well now.
      My System SpecsSystem Spec

  5. #5


    Posts : 5,592
    ME, XP,Vista,Win7,Win8,Win8.1


    That is good nwes, well done.
      My System SpecsSystem Spec

No mouse or keyboard after setup and during initial preferences select
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