Windows 8 and 8.1 Forums


Black Screen of (ATI-Driver) Death

  1. #1


    Posts : 23
    Windows 8.1 Update Pro 64-Bit

    Black Screen of (ATI-Driver) Death


    Hi,

    I have a problem with my graphics driver.

    I have two display adapters in my laptop (HP TM2-1090eg), an integrated Intel adapter and a dedicated ATI Mobility Radeon HD 4550.
    Click image for larger version


    I am currently running on this (terribly old) driver:
    Click image for larger version


    Today, I tried to update to the new "legacy" 12.6 driver (amd_catalyst_12.6_legacy_win8.exe). It allowed me to install the Display-Driver-Update, which gave me a totally black screen.

    I connected to my laptop via RDP and opened the Device Manager, which gave me this warning on my ATI adapter:
    Windows has stopped this device because it has reported problems. (Code 43)
    I tried disabling the adapter (which normally switches me to the Intel adapter), which didn't have any effect. I was able to roll back the driver using the device manager (which made the RDP'ed screen flicker a few times), and after disabling and re-enabling the card again, I finally got back my laptop's screen.

    I already had a similar problem with the preview-versions of Windows 8, which I wasn't able to resolve.
    But since I'm running the RTM now and am using official ATI drivers intended for Windows 8, that probably shouldn't happen.

    Is there any way I can install the newest available display driver without losing my screen?

    Thanks for your help,
    Felix Freiberger

      My System SpecsSystem Spec

  2. #2


    Posts : 8
    Radeon HD 4550 / Geforce 9800 GT


    Hey , I have the same problem , u find fix ? And u have also Touchsmart tm2 , looks nice with Win8 but this drivers ...
      My System SpecsSystem Spec

  3. #3


    Posts : 23
    Windows 8.1 Update Pro 64-Bit


    I did not find a fix.
    By using old versions and upgrading, I am now in a usable state, but I don't have the latest drivers installed.
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    Radeon HD 4550 / Geforce 9800 GT


    I msg Report to Amd Support and I will wait for answer , if something I will get , I will post here , Cya
      My System SpecsSystem Spec

  5. #5


    Posts : 8
    Radeon HD 4550 / Geforce 9800 GT


    Maybe u can say what exacly driver u have now ? I have some basic shit , and I can't play ANY game .
      My System SpecsSystem Spec

  6. #6


    Posts : 23
    Windows 8.1 Update Pro 64-Bit


    Unluckily, I don't know exactly how I got there, but according to Device Manager, I am currently on the ATI Driver 8.672.4.0 from 25.11.2009 for ATI Mobility Radeon HD 4550.
    I have Catalyst Control Center installed, but it doesn't open.

    Try installing the original HP driver in compatibility mode. Create a system restore point. Try updating your drivers, if you get to the black screen of death, do a system restore from the recovery partition or by connecting to your laptop via RDP.

    If you are able to get to a newer driver than I have without loosing your display, please tell me how you did it
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    Radeon HD 4550 / Geforce 9800 GT


    So we have the same problem , I restore system 3 times trying different drivers . I found that driver , if I get Black Screen I will be Dissapointed :P
      My System SpecsSystem Spec

  8. #8


    Posts : 8
    Radeon HD 4550 / Geforce 9800 GT


    sry , I cant instal that driver , coz I have actualy 8.97.10.6 , and It was instaled at Windows 8 instaling , I dont download anything , :/ , Propably I will w8 for some answer from AMD and new Driver Premiere :/ , Thx 4 help
      My System SpecsSystem Spec

  9. #9


    Posts : 8
    Radeon HD 4550 / Geforce 9800 GT


    sry , I cant instal that driver , coz I have actualy 8.97.10.6 , and It was instaled at Windows 8 instaling , I dont download anything , :/ , Propably I will wait for some answer from AMD and new Driver Premiere :/ , Thx 4 help
      My System SpecsSystem Spec

  10. #10


    Posts : 23
    Windows 8.1 Update Pro 64-Bit


    Oh, sorry to hear that. I somehow got to my driver version, but I really don't remember how.
    If you have a backup + system restore point, you could try uninstalling (with the "delete driver" box checked) the driver Windows 8 brought with it, and manually install the original HP one?
      My System SpecsSystem Spec

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