Windows 8 and 8.1 Forums


PC won't boot after failed graphics driver update

  1. #1


    Posts : 7
    Windows 8.1

    PC won't boot after failed graphics driver update


    Hi all.

    I have an ASUS M-11 tower and I recently had it's Intel HD Graphics (4400) konk out on me. The HDMI output stopped working rendering my tower useless for watching HD movies on.

    I tried using an Intel driver updating app but apparently it didn't work. After a reboot I get a solid red screen, with no text on it, and no way to interact with it. I can't login or do anything. The only thing that happens is the screen changes from red to blue if I tap ESC, that is it.

    So I accessed the recovery options by pressing F9 at bootup. I chose the Reset PC option. It went thru the process, but after completing and its auto reboot, I just get a blank black screen now with no way to interact. No logos, no updating icons nothing to indicate more stuff is going on like setting up files. If I reboot from this screen, it just reboots the PC and loops back to the same blank black screen.

    I tried leaving it for over 20 minutes on the black screen thinking maybe it's just doing stuff in the background, but nothing comes of it.

    I am not sure what to do from here. I don't have a recovery USB or disc.

    Anyone have another suggestion ?

      My System SpecsSystem Spec

  2. #2


    Posts : 7
    Windows 8.1


    I realized after posting this it should have maybe been under another category, but I managed to get a full factory reset after using the full wipe option rather than the normal reset option from recovery menu (F9 at boot).

    This time I will be setting up recovery disk, password rest disk, system image etc. Normally I do on all PC's but got lazy and paid for it.

    Thanks.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    windows8.1


    You might try to boot into Safe Mode, see:

    https://www.google.ca/search?q=how+t...e+mode+windows

    This will boot using Microsoft's default VGA driver. From there you should be able to reset your video card's driver and give you a way to fix the actual problem with your video card's driver.


    A
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8.1


    Thanks for your response AdrianH !

    I tried all the Safe Mode options but ran into a wall. Can't remember off the top of my head what it was, but just remembered I couldn't get it to work.

    I actually got it going again with the full reset. Shortly after that, I was informed about the free Win 10 update and took that. In the meantime I purchased another ASUS desktop (M-32 series) w/ Windows 10 as I wasn't sure I could recover it.


    What really gets me is I purchased this brand new tower, and low and behold, the monitor goes black if I turn off the screen and can't get it to show the desktop without a reboot.

    Since I went to Win 8.1 and now Win 10, it's been graphics card/driver issues non stop. My Win 7 pro laptop still works great at least.

    I also had update issues with the 8.1 tower. Literally not a single update would take. At the end I had over 200 updates waiting to bepurchaesedtowerould try and shutdown the PC and have it install the updated, but an hour later it reverts all the changes.

    So long story short, I am going to try Win 10 on the originally 8.1 tower and see if all the issues are resolved.

    PS this new 10 tower I just purchased has system images, restore points, system repair disc and password reset disc and so will the upgraded 8.1 tower. Not going thru that again
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    windows8.1


    If you are having that much problems with it, you might consider sending it back. There should be some warranty, if not due to its age, you might have to replace the video card as it may have gotten fried somehow (maybe a powersurge).

    If it is a driver problem, you prolly should go on the forum for your particular video card and ask around if anyone else has had this issue. A PITA, sure, but unless you have another video card lying around which you can replace it with as a test, I don't see any other option.

    Hope you get this resolved. Let us know what happens.


    A
      My System SpecsSystem Spec

PC won't boot after failed graphics driver update
Related Threads
I'm getting this error once a day, where my computer crashes, and the only way to turn it off is to reset it and turn off my charger so I can turn it on again. What can I do?
HiI bought Win 8 for a Win 7 Dell laptop in Jan. 2013 and have happily used Win 8 for a year. I have a Win 8 backup disc and valid license key. I decided to update Win 8 to the free Win 8.1 a few days ago and went ahead with the download and installation of Win 8.1. However, after a seemingly...
Hi there everyone, This morning, I got an update notification from nVidia Experience that a new driver was available, so I installed and rebooted. On reboot, It flashed the MOBO splashscreen, then paused at the drive detection for over a couple minutes. I thought it was frozen, so I shutdown...
Hi folks and thank you for accepting me into group.....and Happy Christmas. Yesterday I used Driver Max to update a driver, it was something like Intel Chipset 400, but after just installing, screen went black. Eventually I had to power off and stay up again, but after the Toshiba Logo comes up,...
Hey guys. After certain update of my graphics card driver I no longer have a video playback on my video players (including WMP), besides VLC. All the other video player are just able to play the sound of the video file, Nut not the video (the screen just stays black).The thing is that I didn't...
So I've been trying to update my graphics card. Before I ever got the notification for the update and tried to install it, I could play minecraft, and star craft, and watch Netflix video. When I did install, and was given the failed due to I/O error box, I couldn't play any games or watch any...
Dear forumreaders, Thanks for reading my post. After a whole weekend of searching, trying different options... I don't know what to do anymore. After installing windows 8, which worked fine, my desktop suddenly freezes at any given time. Reboot is the only option. (I boot in AHCI for...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook