Windows 8 and 8.1 Forums


Win 8 AMD Switchable Graphics FAQ

  1. #441


    Posts : 3
    Windows 8


    Perfect alphastar! Thanks for your help!

    The last weekend i had to format the HD and reinstall the Windows 8; after, i installed the Catalyst of windows 7 version (with compatibility mode) and the intel driver that come with the last version of Catalyst Beta, and the switchable mode work with some little issues!

    1.- With the AMD card across of HDMI dont work the audio, i can see video in my TV but the audio listen in the laptop.
    2.- With the Intel card, i can see and listen across of HDMI in my TV, but after a few minutes, the performance is low and more low.

    I understood how this works. I will follow your instructions one by one. Thank you very much for all your support, I really appreciate a lot! And, could not be solving this without your help.

    Sorry for my low english lavel! Saludos!

      My System SpecsSystem Spec

  2. #442


    USA
    Posts : 79
    Windows 8


    I have tried using that sp59850 to change the Intel driver with the have disk method but it fails saying my system is not supported. Why is that happening. I Have windows 8 pro x64

    Current Intel driver is 10/9/2012 8.15.10.2858 PCI\VEN_8086&DEV_0046&SUBSYS_163D103C
      My System SpecsSystem Spec

  3. #443


    Posts : 5
    Windows 7 64 Bit

    HP Envy 17 3002ea Switchable Graphics Windows 8


    Hi there, everyone.
    I am new to this forum but I have been an avid follower for some time. You all seem to be very knowledgeable so I thought it time I signed up and got involved.

    I would like to ask a question to you all and see what you think:
    As the subject line suggests, I have an HP Envy 17 3002ea laptop currently running Windows 7 Professional 64 Bit.
    This machine also has the switchable graphics that we have all been discussing:
    1) INTEL HD GRAPHICS FAMILY running driver "8.882.2.4000" released on 28/11/2011.
    2) AMD RADEON HD 7690M XT running driver "8.882.2.4000" released on 28/11/2011.

    As it stands, this all worked perfectly and switches automatically on battery power etc.

    I had installed Windows 8 on this machine a few weeks ago and found that the switchable graphics didn't work. (I assumed this wouldn't as HP hadn't yet released drivers for it but I tried anyway).
    I rolled back to an image backup I did and all was fine!

    Then a few weeks ago, HP released drivers that would supposedly work for my configuration:
    AMD High-Definition (HD) Graphics Driver - HP ENVY 17-3002ea Notebook PC | HP® Support
    It mentions on this site that you should update the BIOS to F.08 before this so I did.
    I reinstalled Windows 8. Sadly I still had the issue of switchable graphics not being available and my system only recognising 1 graphics card. I played around with it and eventually got to the "Booting to a black screen" issue.

    I rolled back to my image backup again, and all is ok..

    THEN!
    I came across this post:
    HP Envy 17 3002ea Update to Bios f.08 breaks Intel HD Graphi... - HP Support Forum - 2398427
    It mentions that the BIOS update screws with the INTEL drivers so I was tempted to roll back the BIOS and then try again, BUT THEN...I see that, as of TODAY, HP America have released BIOS F.09!!
    HP ENVY 17-3000 Notebook PC series - HP Notebook System BIOS Update - HP Business Support Center
    Now my questions are:

    1) Has anyone managed to get Windows 8 Switchable Graphics working on the HP Envy 17 3002ea? If so, how?

    2) Has anyone tested this F.09 BIOS? ( I doubt it so soon). There is no mention of it fixing any issues with regard to graphics drivers in the enhancements section.. :/
    I am SO tempted to test it myself but really don't have the time now to reimage AGAIN and then roll back AGAIN should it fail.

    Sorry for the incredibly long post!!
    Really hope you guys have some wise words for me! Would very much appreciate it.
    (Of course, I am hoping you don't say "Test it yourself and report back")

    Hope to speak to you soon,
    Jeremy
      My System SpecsSystem Spec

  4. #444


    Posts : 138
    Windows 8 CP x64


    @jeremy33662

    HP has also updated your (ENVY-17 3002ea) Windows 8 video driver to SP60115 that I mentioned in my previous post. The good news is, unless you have some reason to believe that HP Support is wrong, I'm pretty sure that the F.09 BIOS with SP60115 Switchable Graphics driver will work just as well as your Windows 7 install.

    As for black screen issues, the newer Windows 8 WHQL Intel drivers (included in SP60115) have fixed that issue (according to Intel's changelogs for the various HD Graphics driver releases).


    @BFG

    I recommended trying SP60115 (link above) in combination with latest AMD Catalyst 13.2 Beta driver (now 13.2 Beta6), as explained in this previous post. However, both SP59850 and SP60115 are designed to support specific HP-branded Radeon cards (more details on how to figure out which cards are supported here).

    In short, I think that the card that is "not supported" is the AMD Radeon, NOT the Intel HD Graphics that you listed in your post. That said, if you provide your HP notebook model as well as your AMD Hardware IDs (you only included the Intel Hardware IDs above), we can check compatibility against either of the HP SPs to find the right combination for your Switchable Graphics setup.

    FYI: The AMD Catalyst Beta supports a wider range of cards than the HP SoftPaq releases, so installing the Beta on top of an HP SoftPaq may allow you to get Switchable Graphics working, even if the SoftPaq does NOT support your specific hardware (i.e. you can run the SoftPaq AMD-provided Intel driver, together with the AMD-provided Catalyst Beta Radeon driver to get a working Switchable Graphics installation).


    @rictrejos

    No worries on the English.

    Likely, your issue is related to Windows 8 compatibility with the (older) Windows 7 drivers, based on you using the Compatibility Mode install...they work, but just barely. Also, there are NEWER HDMI drivers included with almost every AMD Catalyst release, so you might try installing the latest AMD Catalyst Beta on top of your current setup to see if it helps.
      My System SpecsSystem Spec

  5. #445


    Posts : 138
    Windows 8 CP x64


    Oh and thanks to ALL for the kind words and support...MUCH appreciated.
      My System SpecsSystem Spec

  6. #446


    Posts : 5
    Windows 7 64 Bit


    @alphastar
    Thanks for your input, but sadly I can report that it still doesn't work!
    I couldn't stop myself from doing yet another image backup and testing it all. I updated to BIOS F.09 and installed Windows 8 with the new HP video card driver SP60115 but once it is installed the system still only recognises the AMD card and not the Intel one. Also the "Configure Switchable Graphics" option has gone, and device manager only recognises 1 display adaptor.
    I think I may just resign myself to only ever using Windows 7 on this machine!
    Once again, thanks for your input anyway!
    Jeremy
      My System SpecsSystem Spec

  7. #447


    USA
    Posts : 79
    Windows 8


    Hi I have the HP dv7-4269.

    The AMD Graphics card is Radeon HD 6370M
    PCI\VEN_1002&DEV_68E4&SUBSYS_163D103C

    I tried all 3 windows 8 HP softpaqs and none of them worked. (All said the driver didn't support my system)
    I decided to install the windows 7 drivers in compatibility mode and that worked.
    Then I installed the AMD beta driver but lost my brightness control.
    So I rolled back to the latest AMD stable and it also didn't have brightness.
    So I tried to roll back to windows 7 and my pc crashed but when it restarted I was still on AMD stable but got brightness control, so not sure how that happened. However I'm getting the amd cannot be started messages.

    So that's where I'm at now
      My System SpecsSystem Spec

  8. #448


    Posts : 138
    Windows 8 CP x64


    @jeremy33662,

    Your situation is different, because your notebook (HP ENVY 17-3002ea) is actually supported by HP on Windows 8; you should contact HP Support by phone to determine if you are experiencing some type of hardware issue. I say this because the Intel HD Graphics is actually physically inside your CPU, i.e. internal to the Intel Corei3/i5/i7 processors, so it should be recognized by both (either/or) the Intel HD Graphics and HP SP60155 drivers (and there is no reason I could think of why the SP wouldn't work for the Intel part, since that is the official HP driver for your model).

    Alternatively, you should try the latest Intel HD Graphics 3000 drivers for Windows 8 (currently 15.28.12.2932), or use TechPowerUp's GPU-Z to identify/confirm your specific Intel hardware. If you post the PCI Hardware IDs for your Intel card (obviously the same for Win7 or Win8), we could try to identify why the SoftPaq isn't seeing the Intel portion of your setup.


    @BFG,

    Your issue is the same as Peterdoubt, which I addressed starting at Post #339: HP has limited their driver support to certain HP Radeon 6370Ms (don't ask me why). The workaround would be to install the official HP Windows 7 driver in Win 8 Compatibility Mode. That driver is listed as SP52351 (30-Mar-2011), available here, and is quite old.

    Alternatively, you can try installing a newer AMD-signed Intel HD Graphics driver (HP SP or Leshcat) using the Have Disk/Choose method, then installing the latest AMD Catalyst Beta (currently 13.2 Beta7) to get rid of the AMD CCC "cannot be started" error. I believe that the AMD Catalyst drivers from AMD support all Radeon 5000/6000/7000s (or at least, more than the HP SPs do) regardless of manufacturer or PCI Hardware ID.

    Again, I can't endorse enough how well this last combination works for me.

    P.S. Also, AFAIK the Brightness Control issue is resolved by making edits to the Registry...Adrynalyne has more details on his blog here. Also, I understand that Leshcat's Issue Resolver (internal to his driver) uses the same method to fix this. Intel's changelog for the HD Graphics driver also mentions that later versions of the driver fixes the issue as well.
    Last edited by alphastar; 03 Mar 2013 at 20:59.
      My System SpecsSystem Spec

  9. #449


    Posts : 138
    Windows 8 CP x64


    @BFG,

    Further to the above, here is a detailed explanation from Post #382 on the makeup of the Switchable Graphics drivers and why posting the PCI Hardware IDs are so vital for troubleshooting.

    Peterdoubt's Radeon 6370 solution was to use Windows 8 compatibility mode install (with official HP Windows 7 drivers), then update them using the latest AMD Catalyst drivers.


    FWIW: The only HP-supported (via SoftPaqs,) HP-branded, Radeon 6370s are: PCI\VEN_1002&DEV_68E4&SUBSYS_3673103C and SUBSYS_3675103C
    Last edited by alphastar; 04 Mar 2013 at 02:25.
      My System SpecsSystem Spec

  10. #450


    Posts : 1
    Windows 8 Pro (64 Bit)


    Quote Originally Posted by jeremy33662 View Post
    @alphastar
    Thanks for your input, but sadly I can report that it still doesn't work!
    I couldn't stop myself from doing yet another image backup and testing it all. I updated to BIOS F.09 and installed Windows 8 with the new HP video card driver SP60115 but once it is installed the system still only recognises the AMD card and not the Intel one. Also the "Configure Switchable Graphics" option has gone, and device manager only recognises 1 display adaptor.
    I think I may just resign myself to only ever using Windows 7 on this machine!
    Once again, thanks for your input anyway!
    Jeremy
    Same laptop, same issue. It is definitely an issue with the BIOS. I think HP couldn't get switchable graphics working for Windows 8 reliably, so they just disabled the Intel card from F.08 on wards I noticed their Windows 8 graphics package DOESN'T contain the Intel drivers, which should be a clue.
      My System SpecsSystem Spec

Page 45 of 59 FirstFirst ... 35434445464755 ... LastLast
Win 8 AMD Switchable Graphics FAQ
Related Threads
I have HP Envy M6 1102tx with 2GB Radeon Switchable Graphics card but Catalyst Control Center can't be started.... Tried updating the ATI Radeon and Intel HD Graphics drivers and still not working. I am running Windows 8.1 64-bit
Greetings, I have been following the thread and so forth on the switchable graphics and anything to do with windows 8 for the longest time. I got one of those laptops where HP claims it doesnt support windows 8 and so forth. HP Envy 14 1211nr with beats audio. AMD 5650 1gb & Intel HD Video (FG)...
Hello! I have a notebook pc that comes with windows 7 from factory. I would like to install windows 8 in my machine. It has integrated intel hd graphics chip and separate nvidia geforce 420m graphic card. I heard switchable graphics are not working fine with windows 8. Is that true? BTW my system...
Switchable Graphics Driver in Graphic Cards
Hello, So I downloaded windows 8 onto my HP envy laptop (2011 model) and everything was going dandy until I tried connecting to my external monitor. It does not even acknowledge that my monitor is connected. I have looked online and it seems like the problem lies with my drivers. Apparently my...
Ok, so I have an HP ENVY dv6z-7200 Notebook PC that came with Windows 8 already installed. I've done A LOT of digging and came to the solution that I need to switch things around in the bios. I need to switch from Dynamic mode to Fixed mode, but there is no option in the new W8 EUFI thing, or...
Hello, I have an ati/amd radeon hd 6370 graphics card but it won't work on windows 8 RTM since the old drivers won't even install properly on windows 8(they install but don't seem to work). Can i get updated drivers(switchable graphics) for the ati graphics card? Also are there any updated...
If it's working, I'll grab the Windows 8 Release Preview. If it's not yet, I'll hold off for the retail version.
Eight Forums Android App Eight Forums IOS App Follow us on Facebook