Windows 8 and 8.1 Forums


Video Card Unable to be Detected

  1. #11


    Posts : 25
    Windows 8.1 64bit


    I have tried to reinstall the card multiple times, when try to attempt to get the correct drivers, my computer would crash and be forced to reboot. Under Device Manager, AMD Radeon 3000 Graphics is listed.

      My System SpecsSystem Spec

  2. #12


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Levande View Post
    I have tried to reinstall the card multiple times, when try to attempt to get the correct drivers, my computer would crash and be forced to reboot. Under Device Manager, AMD Radeon 3000 Graphics is listed.
    What do you mean by attempt to get, download ? Then system crashes ? Or when try to install them ? What type of crash, Blue Screen ? Check event viewer under Custom Views, then Administrative events, see which in list have red circle saying Error.

    First need you to describe it better on questions i first asked in this post.
      My System SpecsSystem Spec

  3. #13


    Posts : 25
    Windows 8.1 64bit


    It's not really much of a blue screen crash, (at least, it doesn't appear to be), but it occurs while installing the newest drivers for my card. The error is as follows: "SYSTEM_SERVICE_EXCEPTION (AtihdWB6.sys)." When I open up Event Viewer, the error is listed as an Error from the source of Perflib with the event ID of 1008.

    Hopefully this is what you're looking for, i'll be here for a few more hours waiting on the thread.

    EDIT: Attaching two images with this post of the system crash and event viewer.
      My System SpecsSystem Spec

  4. #14


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    This is a very common error with AMD drivers, unfortunately many reasons can happen. Event Viewer we needed see details of event, by left click it towards bottom of middle screen, be details to this error. Another place is crash memory dump, now i am not knowledge enough at memory dump file.

    Say for one it is a driver issue, conflict with another on system, corrupt and not properly uninstalled AMD driver. Others can be out of date system drivers. Look at this article try steps at bottom, just do not do the registry one. One other thing would be to try to find an older AMD driver, this might be hard to find, but could also be an issue with just this new driver as internet is flooded with this error and many alike. This is sort of and pretty much a Windows 8.1 Blue screen crash.

    How To Fix Atihdwb6.sys Blue Screen Errors (BSOD)


      My System SpecsSystem Spec

  5. #15


    Posts : 25
    Windows 8.1 64bit


    I'll try these steps tomorrow and update tomorrow. Thanks.
      My System SpecsSystem Spec

  6. #16


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Levande View Post
    I'll try these steps tomorrow and update tomorrow. Thanks.
    Your Welcome, take a look into also yourself, just Google this error on AtihdWB6.sys file. Also i saw no updates for your motherboard on Gigabytes site except for USB 3.0 and one other surprising not much there, as i looked through 4 revisions of this board. AMD drivers have the tendency to have issues it seems.Was this card bought brand new ? No offense, but this is not one of there better models R9. Considering your system specs can go better. I have Always used NVIDIA so far i never had issues with them.
      My System SpecsSystem Spec

  7. #17


    Posts : 25
    Windows 8.1 64bit


    I could have gone better with the specs of my computer, but money was a constraint.
      My System SpecsSystem Spec

  8. #18


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Levande View Post
    I could have gone better with the specs of my computer, but money was a constraint.
    Meant able to go to higher card, good processor on board, the ratings were not too good on the R9, then troublesome drivers.
      My System SpecsSystem Spec

  9. #19


    Posts : 25
    Windows 8.1 64bit


    I tried steps 1 - 9 and found no solution to the problem, so I'll probably be reinstalling Windows and wiping my hard drive this Saturday to try this installation process from scratch. Anything you guys have to get the GPU working before then will be wonderful.
      My System SpecsSystem Spec

  10. #20


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Levande View Post
    I tried steps 1 - 9 and found no solution to the problem, so I'll probably be reinstalling Windows and wiping my hard drive this Saturday to try this installation process from scratch. Anything you guys have to get the GPU working before then will be wonderful.
    SFC Command System File Checker i assume did not find or fix anything ? Yes sometimes due to corrupt or missing system files, but as you seen not only reasons. Clean install takes time putting back all updates,drivers and software you put in, this may fix the issues of slow boot, AMD Sys error and or possible virus as long as it is not in boot sector (the virus) if you even had one or not. Nothings a guarantee till all is tried. Saying if do clean install, if due to a conflict, may be there again.
      My System SpecsSystem Spec

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Video Card Unable to be Detected
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