Windows 8 and 8.1 Forums


New built PC freezes and reboots, bugcheck code 0x124

  1. #1


    Posts : 17
    windows 8.1 64 bit

    New built PC freezes and reboots, bugcheck code 0x124


    I recently built a new computer and have been having reboot problems. I think they are GPU related. I am looking for possible solutions before I contact the manufacturer and get a replacement.

    CPU: AMD FX-6300 Phenom II
    Motherboard: Asus M5A78L-M/USB3
    GPU: Radeon R9 290 4GB
    HDD: Seagate 7200 rpm 1 TB
    PSU: 750 W bronze
    Memory: 2x Muschkin 4GB
    OS: Windows 8.1 64 bit, 6.3, build 9600

    The PC will completely lock up( including no mouse movement) occasionally and restart without going to a BSOD. This can happen at any time but I can pretty much force it within a minute by loading up a video game. This does not happen in safe mode. This does not happen when I take the GPU out and run off the motherboard only. I am using HDMI to my TV. I used whocrashed to analyze the minidump files and every crash I get the following error:

    On Sun 2/22/2015 7:51:17 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\022115-19796-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x5B0F61)
    Bugcheck code: 0x124 (0x0, 0xFFFFE00069719038, 0x0, 0x0)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

    This is a new build and a fresh install of windows. My chipset and gpu drivers are up to date. I reseated the ram and the videocard and checked all the cables to make sure they are plugged in. I have been using Core Temp and GPU-Z to log temperatures and nothing seems wrong in the logs when the PC freezes.

    This problem happens with both the current gpu drivers and the ones that came on disc with the gpu. The GPU will occasionally crash and recover without restarting the whole PC but usually it freezes and restarts. Any suggestions on what else I can do? The only thing I have left I haven't tried is updating the MB BIOS.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Welcome to the forum!

    Can't rule out the card being bad. Have you tried uninstalling the GPU in device manager and even selecting delete drivers, then reboot? Be sure to have internet connection.

    There is also DDU: Display Driver Uninstaller Download version 13.6.4.3
      My System SpecsSystem Spec

  3. #3


    Posts : 17
    windows 8.1 64 bit


    I just attempted to delete my gpu+drivers, restart and then install the older 13.12 drivers. Same ole' story unfortunately. I will try the driver uninstaller software tomorrow and maybe the 14.4 or 14.9 drivers but I have little hope of them working. We shall see. Thank you for the help.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    Please complete HW testing
    RAM: RAM - Test with Memtest86+ - Windows 7 Help Forums
    one stick at a time eight passes per stick
    Prime95 Blend test.
    If you have the dump filer form the crash, attach it as well.
      My System SpecsSystem Spec

  5. #5


    What about 14.12 "Omega" drivers ? those are latest stable version.
      My System SpecsSystem Spec

  6. #6


    Posts : 17
    windows 8.1 64 bit


    I have been using the 14.12 drivers up to this point.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,480
    Windows 10 Pro x64


    Check my previous post please...
      My System SpecsSystem Spec

  8. #8


    Posts : 17
    windows 8.1 64 bit


    I completed the Memtest with no errors. The forum says "invalid file" when I try to upload the .dmp so I am not sure how to upload the crash files, is there a different dump file?

    EDIT: Crashes.zip
      My System SpecsSystem Spec

  9. #9


    Posts : 2,480
    Windows 10 Pro x64


    Zip it up and upload it.
      My System SpecsSystem Spec

  10. #10


    Posts : 17
    windows 8.1 64 bit


    Done
    New built PC freezes and reboots, bugcheck code 0x124 Attached Files
      My System SpecsSystem Spec

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New built PC freezes and reboots, bugcheck code 0x124
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