Windows 8 and 8.1 Forums


AMD Graphics Card Driver Crashes:Only on Skype with Webcam

  1. #1


    Athens
    Posts : 3
    Windows 8.1

    AMD Graphics Card Driver Crashes:Only on Skype with Webcam


    Hi all,
    I have a 5-month-old machine with Windows 8.1 installed (All the updates are in). On this I have an AMD Sapphire Radeon R7 260X Graphics card from which I had no problem since I bought it. I play games very smoothly without any crashes etc. But, although at first I could make video calls and open my webcam (Microsoft HD 3000) using Skype, now, whenever I do it Windows restarts my graphics driver and shows me an error message saying that the driver was not responding and it was recovered, and Skype continues "loading"my webcam indefinitely.


    • I have already uninstalled and reinstalled: Skype, my webcam drivers, my graphics card drivers (the problem was not solved)
    • I have the latest version of Skype and all of the latest drivers (for the webcam and my graphics card)
    • My webcam works from anywhere else but not in Skype (so it is a Skype-specific issue)
    • I tried opening my webcam through the Settings window of Skype and the same thing happened.


    I haven't any clue on how I am gonna solve this issue (without reinstalling the OS of course )... Any suggestions?
    Last edited by chrispanag; 07 Feb 2015 at 10:37.

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Welcome to the forum!

    Are the graphics drivers different from when you first got the machine and it was working?
      My System SpecsSystem Spec

  3. #3


    Athens
    Posts : 3
    Windows 8.1


    No the machine has no changes on the hardware side from the day I bought it. (Neither on the software side, regarding the OS)
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Not saying OS, asking about graphics drivers. Sometimes Windows will install drivers during an update. What make/model of computer is it and have you tried the drivers from their site?
      My System SpecsSystem Spec

  5. #5


    Athens
    Posts : 3
    Windows 8.1


    My graphics card's maker is Sapphire. The computer in general is custom made. The drivers were updated through AMD's software only. Also, when I reinstalled the drivers, I only downloaded the latest version through AMD's site so it is sure that no updates were added through Windows Update to my current installation.

    I am currently trying downloading the drivers through Sapphire's site instead of AMD's... I will update if it makes a difference.
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Also run sfc /scannow and see if it finds/fixes any problems.
      My System SpecsSystem Spec

AMD Graphics Card Driver Crashes:Only on Skype with Webcam
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