Windows 8 and 8.1 Forums


Can't activate/locate Nvidia Graphics card in laptop

  1. #1


    Posts : 7
    Windows 8.1

    Can't activate/locate Nvidia Graphics card in laptop


    Hi there,

    First time poster here , hope y'all are having a nice festive season ^^

    I'm currently using the Lenovo Ideapad Z500 (Model Number 20202) which I bought over a year ago (so expired warranty). When I bought it, I was told that it would come with a NVIDIA® GeForce® GT 635M 1-2GB graphics card (or something similar) along with Intel 4000HD integrated graphics. However, I can see no trace of the card in the system apart from in the manuals provided.

    In Device Manager, only Intel 4000HD is present and there are no errors (apart from in the Bluetooth Audio). Dxdiag and programs like Speccy say I've only got that as well. I can't run the Nvidia compatibility scanner as it's not compatible with Win8 or 8.1 and attempting to install a Lenovo specific Nvidia driver comes up with an error saying I have no compatible hardware. I've tried going into the insydeH20 BIOS thingy but I have no idea how to get into the advanced settings to check display settings.

    Everything points to it not existing but the service center I've called and visited insists it's in there and working (which it clearly isn't as I can't even access the Nvidia control panel).

    Does anyone have any ideas as to how to check if it's actually present (without opening it up) and how to switch it to the Nvidia card if it is indeed in there somewhere?

    Many thanks!

      My System SpecsSystem Spec

  2. #2


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Welcome to the forum!

    How about show hidden devices in Device Manager, anything show up there? Other than that, very hard to tell if you can't get into any advanced bios settings for graphics. Have updated BIOS to the latest?
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8.1


    Thanks for the welcome Popeye ^^

    I've tried showing hidden devices and it wasn't there =/ I've upgraded BIOS to the latest version and there's no extra options for graphics - confusing as other people with the Z500 has the "switchable graphics" option on there.

    I'll keep an eye out for any BIOS mods, and will update this thread if I find a solution

    Thanks for the help!
      My System SpecsSystem Spec

  4. #4


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Afraid you probably should have sent it back when you first got it, too late now. Sounds like a hardware problem.
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8.1


    Ah, thanks anyway.

    Next time I'll check everything works as written on the tin the day I get it. xP
      My System SpecsSystem Spec

  6. #6


    Well, here is a wild thought... Since I do not have control of your computer it is hard to tell what exactly is going on. Try to see if you can install the latest Nvidia driver. If you can, that means it is on the system. Worst thing that will happen is the installation errors out and can't install.

    According to Notebook check, you have a 635m, just as you said. So it is in there somewhere, and it is probably just the driver that is missing. Unsure if you reinstalled Windows or not.

    EDIT: Try posing a screen shot of your Device manager using "Snipping Tool" in the start menu. Upload it here and let us see what's going on.

    Links:
    Lenovo IdeaPad Z500-20202 - Notebookcheck.net External Reviews
    GeForce Experience Tweaks your Game Settings Automatically | GeForce
    Drivers | GeForce
      My System SpecsSystem Spec

  7. #7


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Interesting idea YoloWaffle, I hope it works. Don't understand why it would not show up in Device Manager with yellow triangle though. We'll see.
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by popeye View Post
    Interesting idea YoloWaffle, I hope it works. Don't understand why it would not show up in Device Manager with yellow triangle though. We'll see.
    I've had switchable graphics that did not show device in device manager in the past. I am assuming this is the same instance as the computer does indeed have switchable graphics, as long as long as he has the right device listed.
      My System SpecsSystem Spec

  9. #9


    There are many people who have this issue and there is a guide posted Here. Ironically... the 635m is the device listed in the guide.

    Links:
    HOW TO: Nvidia graphics driver can not find compatible graphics hardware | i Gadgets World | innovative Gadgets World
      My System SpecsSystem Spec

  10. #10


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Quote Originally Posted by YoloWaffle View Post
    Quote Originally Posted by popeye View Post
    Interesting idea YoloWaffle, I hope it works. Don't understand why it would not show up in Device Manager with yellow triangle though. We'll see.
    I've had switchable graphics that did not show device in device manager in the past. I am assuming this is the same instance as the computer does indeed have switchable graphics, as long as long as he has the right device listed.
    Quote Originally Posted by YoloWaffle View Post
    There are many people who have this issue and there is a guide posted Here. Ironically... the 635m is the device listed in the guide.

    Links:
    HOW TO: Nvidia graphics driver can not find compatible graphics hardware | i Gadgets World | innovative Gadgets World

    I've had switchable laptops for a number of years but never experienced the dedicated not showing in Device Manager. Just lucky I guess.

    For the OP's sake I hope you are right.
      My System SpecsSystem Spec

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