Solved Graphics/Glitchy Problem with Videos in WMP and Zune

Bgeo99

Intermediate Poster
Messages
16
Location
New York
Hi.. this is a loong description but here it goes.. I have had a perplexing issue for a while with video playback.. it's a glitch--there is a peculiar green polygon covering 75% of the video output in both Windows Media Player AND Zune. I would appreciate it if I could do away with it in both areas in which it is happening. The picture explains what I mean.

WMP glitch.png

I tried a number of things but no luck:
-Tried various video file types (it's the same thing EXCEPT for MTS files which work in WMP - for some weird reason)
-Tried the WMP Troubleshooter in Control Panel
-Disabled DirectX acceleration in WMP settings
-Tried "sfc /scannow" in CMD but it tells me to check the error log, which I skimmed through and it contains NOTHING about video or graphics in general.
-Attempted to update Intel graphics drivers, but running the update application from Intel's shows me an error basically saying that "it isn't the correct one for my system" even though I know it is. This happened for both x86 and x64 versions.

The only thing that I can conclude at this point is the fact that WMP and Zune rely on the same source for their codecs (I think). VLC Media Player doesn't have this problem but Zune is where my song/video library is and always has been.. and I'd prefer to continue being able to watch videos normally wherever I want. I had also asked this on Microsoft forums but the best thing they could think of is restoring.. which I'm NOT going to do.

Please help and know that it's greatly appreciated. I can provide extra info if it's necessary.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Q500A
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs)
    Memory
    6144MB (6.0 GB DDR3) RAM
    Graphics Card(s)
    Intel(R) HD Graphics 4000
    Sound Card
    Realtek High Definition Audio & Intel Display Audio
    Screen Resolution
    1366 x 768
    Mouse
    Microsoft Wireless Mobile Mouse 3000
    Browser
    Mozilla Firefox 34.0
    Antivirus
    Kaspersky Internet Security 2013

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.

Hi and thanks for the help link. I downloaded their Codec Tweak Tool and altered a few settings like the website described, namely the "Preferred Decoders" and disabling Microsoft codecs like the Media Foundation. I changed the decoder for video formats once to LAV and then to MERIT but none of those made a difference with WMP or Zune, so I reverted the changes. Is there something I'm not doing right with the tool..?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Q500A
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs)
    Memory
    6144MB (6.0 GB DDR3) RAM
    Graphics Card(s)
    Intel(R) HD Graphics 4000
    Sound Card
    Realtek High Definition Audio & Intel Display Audio
    Screen Resolution
    1366 x 768
    Mouse
    Microsoft Wireless Mobile Mouse 3000
    Browser
    Mozilla Firefox 34.0
    Antivirus
    Kaspersky Internet Security 2013
Don't think you're doing it wrong. Have you tried the option to totally disable the Media Foundation codecs?

Also concerned about your comment about trying to update drivers but not correct for your system. Have you tried the drivers from the Asus site?

I see you said you tried disabling the Media Foundation codecs.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Don't think you're doing it wrong. Have you tried the option to totally disable the Media Foundation codecs?

Also concerned about your comment about trying to update drivers but not correct for your system. Have you tried the drivers from the Asus site?

I see you said you tried disabling the Media Foundation codecs.

Wow it just needed a display driver update from ASUS INSTEAD of Intel.. and Microsoft help forum wanted me to restore.. pshhh wow. Anyway THANKS.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS Q500A
    CPU
    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs)
    Memory
    6144MB (6.0 GB DDR3) RAM
    Graphics Card(s)
    Intel(R) HD Graphics 4000
    Sound Card
    Realtek High Definition Audio & Intel Display Audio
    Screen Resolution
    1366 x 768
    Mouse
    Microsoft Wireless Mobile Mouse 3000
    Browser
    Mozilla Firefox 34.0
    Antivirus
    Kaspersky Internet Security 2013
That's great! Happy dance! :dinesh:

Make sure you don't let Windows update install new drivers in the future.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
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