Black flashing screen when radeon hd 6570 is installed.

Hottheadliberty

New Member
Messages
9
First off, i would like to say thank you in advance for any help i can get with this issue.
Second, my computer knowledge is limited so please be understanding of that.

Now the problem.

I purchased a Radeon hd 6570 card about 6 months ago. I replaced my nvidia card and and installed the amd drivers and everything worked great.
Two days ago i discovered that i had forgotten to delete the nvidia drivers from the old card. I went into the control panal and deleted all of the nvidia software, everything still worked until i restarted my computer. Now I get a black flashing screen (black to darker black) with a cursor that flashes on and off every second or two. the only way that my computer works now is by using the on board intel hd graphics chip

As far as i can tell windows will not even boot up if the 6570 is in the tower.
if you need anymore info let me know

please please please help me... I'm going mad without my games!
 

My Computer

System One

  • OS
    Windows 8.1
Hello and welcome to the forum!

Do you still have the old Nvidia card to plug back in and see if it works. If it does, then try to remove and uninstall the drivers, power down, then put the AMD card back in and see if it works.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
No the old card got thrown out. i am thinking what might have happened is;

when i uninstalled the nvidia drivers my computer reverted back to the onboard card drivers and i am forgetting a step on the re-installation of the amd card but i don't want to uninstall the the onboard card unless i know that is the problem because i do not want to make it so i cant use the monitor at all... does that make sense?
 

My Computer

System One

  • OS
    Windows 8.1
Ok, wanted to know better what you're dealing with. What does Device Manager show, two graphics adapters? Would help to know make/model of computer to determine motherboard. There may also be a BIOS setting for using the just the onboard graphics or the ability to switch between them.

Where are you getting the AMD drivers from? Have you tried re-installing them?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Tried re installing but might have missed a step computer is an hp pavilion p7-1423w

HP Support document - HP Support Center

device manager only shows the intel hd graphics (deleted catalyst control center after last failed attempt)

i have no idea how to mess with BIOS settings (but i can follow instruction if detailed)

and i got the drivers from the amd web site.
 

My Computer

System One

  • OS
    Windows 8.1
If it was working then the BIOS is most likely not the problem. Do you have 8.1 disc to do repair install?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
if you are talking about the windows disk then now it was pre installed on the PC

if i understand correctly i am supposed to disable or un install the the intel hd graphics then power down the pc then insert the radeon card then install the drivers with the monitor still connected to the on board card then then power down again then connect the monitor to the radeon card.

is that correct?

either way if i disable the intel hd card and its just a matter of the radeon card being fried then will i be stuck with a computer with no form of video output at all?
 

My Computer

System One

  • OS
    Windows 8.1
That is where the BIOS comes into play. There should be a setting to select the Intel HD graphics as the only video but you will have to check.

But, no, don't uninstall the Intel HD graphics. I was talking about the Nvidia before if you still had the card.

You didn't create a recovery USB Flash drive or disc when you first got the PC?

Do you have a restore point from before you removed the Nvidia drivers?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
sadly (stupidly?) no, i did not make a recovery backup... is it to late to do so?

how would i find that section in the bios options?

what are the odds that it is just a fried vid card?
 

My Computer

System One

  • OS
    Windows 8.1
sadly (stupidly?) no, i did not make a recovery backup... is it to late to do so?

how would i find that section in the bios options?

what are the odds that it is just a fried vid card?

Always possible the card just happened to fry at the same time as you did the driver removal.

Do you have a restore point from just before removal?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
You say with the card installed you get a blank screen right?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
With the card installed, can you boot and press F11 or F8 and get to a repair screen? Have to be quick right at power on.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Well, can't rule out the card being bad or maybe the PSU.

I would get it running without the card and make a USB flash recovery or disc. There should be software on your computer to do it. At least you will have that and then maybe you can get into repair mode with it when the card is installed. Either way you need to create recovery media.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
ok ill do that i was thinking about just backing everything up and doing a full factory restore anyway.

thank you for all of your help and time i am grateful.
 

My Computer

System One

  • OS
    Windows 8.1
You're welcome. Post back if you want some further help.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
I had an HP Pavilion 6550a-uk last. Nvidia was screwing it up something rotten. The software did not like the pc at all. I bought an ATI Graphics 6670 or something like that, and I deleted everything to do with Nvidia and switched off, removed and installed ATI, then rebooted with software in DVD drive. Windows began to install drivers and all worked perfectamundo :cool: As it was me doing it, it must have been a fluke !!!!!
 

My Computer

System One

  • OS
    Win 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    pc specialist made to order
    CPU
    Intel® Core™i7 Quad Core Processor i7-4790 (3.6GHz) 8MB Cache
    Motherboard
    ASUS® H81M-PLUS: Micro-ATX, LG1150, USB 3.0, SATA 6GBs
    Memory
    16GB KINGSTON DUAL-DDR3 1600MHz (2 x 8GB)
    Graphics Card(s)
    2GB NVIDIA GEFORCE GTX 750 Ti - DVI, mHDMI, VGA - 3D Vision Ready
    Sound Card
    ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
    Monitor(s) Displays
    iiyama 24 inch flat screen
    Screen Resolution
    1920 x 1080
    Hard Drives
    1TB 3.5" SEAGATE SSHD, SATA 6Gb/s 7200 RPM (64MB + 8GB SSD CACHE)

    2TB Seagate SATA HDD

    500Gb SATA docked
    Case
    In Win Turbo
    Cooling
    Super Quiet 22dBA Triple Copper Heatpipe Intel CPU Cooler
    Keyboard
    microsoft mutlimedia keyboard
    Mouse
    logitech corded
    Internet Speed
    152mb
    Browser
    FF, IE11
    Antivirus
    AVG Internet Security 2015
    Other Info
    16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW

    10/100/1000 GIGABIT LAN PORT
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