Windows 8 and 8.1 Forums

ATi Code 10

  1. #1


    Posts : 6
    Windows 8

    ATi Code 10


    Hello,

    I have a problem that I can't seem to find an answer to. I have an HP TouchSmart tm2 with windows 8 installed. The video card is ATi Mobility Radeon HD 5000 series. I've downloaded and installed the AMD Catalyst™ Drivers Windows® 8 Consumer Preview. After re-boot I get "This device cannot start. (Code 10). Anyone have any ideas?
    Thanks for any help.

      My System SpecsSystem Spec

  2. #2


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Hi there and welcome.

    First, update motherboard bios to latest.

    Next, disable everything in bios that is not used, like if there are any ports you know you will never need etc...

    Third, boot to Windows and see if it all helped.

    Fourth, if not, tell me x86 or x64 Windows along with the hardware id of the video adapter. To do so, in device manager - right click it, Properties, Details tab. Change the dropdown to say Hardware ids. Copy/paste results here.
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8


    Hi, Thanks for the quick response. I've did everything you instructed and nothing changed.
    Here is the information you requested.

    X64
    PCI\VEN_1002&DEV_68E0&SUBSYS_1486103C&REV_00
    PCI\VEN_1002&DEV_68E0&SUBSYS_1486103C
    PCI\VEN_1002&DEV_68E0&CC_030000
    PCI\VEN_1002&DEV_68E0&CC_0300
    Thanks again for the help.
      My System SpecsSystem Spec

  4. #4


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86
      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8


    Unfortunately that didn't work. Thanks for the help.
      My System SpecsSystem Spec

  6. #6


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    You're welcome. What is the error it is giving? It should do alright, since your id is included.

    You can instead, install the Windows 7 driver from HP's website for your specific machine.

    Let me guess...you upgrade installed Windows 8?
      My System SpecsSystem Spec

  7. #7


    Posts : 6
    Windows 8


    No I clean installed on a spare drive that I had. The error is Code 10 device cannot start. I'll try the driver from the HP website. I'll keep you posted. Thanks again.
      My System SpecsSystem Spec

  8. #8


    Posts : 6
    Windows 8


    Unfortunately the driver from the HP web site didn't work either.
      My System SpecsSystem Spec

  9. #9


    Posts : 1,851
    8250 x86 + 7 SP1 x86 + Ubuntu 12.04 LTS x86


    Try installing the latest version of the Intel chipset utility from HP or Intel's site, for your model.

    Also ensure that the latest Power Management utility is installed well.
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8


    Still no luck. I appreciate all the help.
    Thank you.

      My System SpecsSystem Spec

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ATi Code 10
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