Windows 8 and 8.1 Forums


Dell Inspiron 15 with Windows 8 is not recognizing AMD Rad

  1. #1


    Posts : 6
    Win8

    Dell Inspiron 15 with Windows 8 is not recognizing AMD Rad


    Hi.


    Yesterday, I restored my Inspiron 15 to it's factory settings.
    Post-reset, I installed all drivers for Windows 8 directly from the Dell website except for the AMD driver which I took from the AMD website (just wanting to get the latest directly from the source, I guess). I also used that "Dell Detect" thingy to make sure I have all the latest drivers for everything.


    After installing, everything worked great, but I realized that when the display turns off / when I shut down the laptop / when I close the lid, it does not turn off the computer or hibernating it or making go to sleep - it just keep running but there is no display, total darkness. Trying to press the power button / F4-F5 / any other button-pressing related solution did not work, only hard-reset.


    Googling this issue, I found that it is very common, and many people with almost brand new Dell laptops, just like me, have encountered the same problem. After much research, I found some suggested solutions. In most of the solutions offered it was said that doing so would cause the system to mainly use the Intel Graphics HD card and not the AMD, meaning that for games and graphics, the AMD won't matter, which doesn't seem to be fair after paying extra exactly so I can have a dedicated card.


    Either way, I started with the first which was using Windows Update. After checking the Windows Update updates list, I saw 2-graphic card related items - something called Graphics Adapter WDDM, one for the AMD card and the other for the Intel Graphics HD. After installing this update, I realized I can successfully turn off the laptop.




    Once I turned it back on this morning, I got a pop-message:





    I then realized that it just simply doesn't see/use/detect the AMD card.
    This is how my AMD Catalyst looks right now:








    Looking at Everest, you can see it only sees the Intel Graphics HD:










    However, device manager is still listing the AMD card as if it's properly working:







    And if you look at the event log, you can see that initial driver was installed right after the Windows 8 fresh install I made a day and a half ago, and then there's other events, last night, around the time when I installed the Windows Update thingy:







    Any suggestion or help you can provide will be great,
    Thanks in advanced!

      My System SpecsSystem Spec

  2. #2


    Posts : 187
    Windows 8.1 Pro/ Windows 8 Enterprise


    Hi, if I`m correct you have installed the Windows update without uninstalling the Catalyst Control Centre. You should first uninstall CCC and then install the driver from Windows Update. The sleep issue is very common - if the latest drivers from AMD didn't work for you, you should try those provided by your PC manufacturer.
    Note: completely uninstall Catalyst software before installing different driver.

    Good luck, werty
      My System SpecsSystem Spec

Dell Inspiron 15 with Windows 8 is not recognizing AMD Rad
Related Threads
BSOD - dell inspiron 17 7000 windows 8.1 pro in BSOD Crashes and Debugging
I have had my Dell Inspiron 17 7000 for about 3 months now and have recently (last two weeks) begun to experience a BSOD with the message DRIVE_POWER_STATE_FAILURE. I have run the diagnostics program (results attached) Any help would be much appreciated Ian
Hi y'all, Here's my issue, the other day I bought a new Dell Inspiron 15 laptop and the first thing I did with it, was wipe all the factory partitions and downgrade it from Windows 8.1 to Windows 7. Well, after having it for a few days, I decided to return it, because I don't care for it. I...
hey friends i want to downgrade my windows 8 to windows 8 i have dell inspiron 1545 laptop. i guess there is no uefi option in the BIOS, i m using windows 8 enterprise 64bit.. please help.
Hi, I have 2.5 years old Dell Inspiron 15r n5010 with Intel Core i3 processor (M370 @2.4 GHz) and 3gb RAM. Right now I have Windows 7 (64 bit) installed on my machine. I have two questions: 1. Can I install Windows 8.1 (64bit) on my machine? 2. There is no driver available for Windows 8 for...
​I installed the Windows 8 Release Preview Evaluation copy, Build 8400, on my Dell Inspiron E1505 and it works just fine. I'm wondering if I can expect an upgrade to Win 8 Pro to work as satisfactorily, or might I expect trouble? Here are specs: Intel Core Duoprocessor T2500...
Windows 8 on a dell Inspiron Duo in Installation & Setup
There is video on windows 8 being run on a Inspiron Duo, look good for those who have touch screen, http://youtu.be/wLAMfbo69fw
Eight Forums Android App Eight Forums IOS App Follow us on Facebook