AMD Radeon HD 6470M erratically crashes c/back from sleep

patpat

New Member
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12
HP Elitebook 8460p Notebook.
Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz, 16GB Ram,
Single video adapter, External (displayport connected) 2nd monitor HP Elite L2201x


Using today Windows 8.1 update 1 (64Bit) with the HP provided (8.1 compatible) latest AMD video driver.
The laptop was working "perfectly" until the last video driver update (Windows 8.1) . The problem happens in 8, 8.1, and 8.1 update 1.

The crash (and automatic re-start) occurs erratically 1-3 times/week always when coming back from sleep mode.
Despite this particular problem the PC "always" works flawlessly.
The PC is used for C/C++ development, no big video demand, it runs cool, of course not overclocked; a typical workstation.

I've contacted HP (see the link) providing the after crash memory.dmp information showing
a DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT problem in the AMD driver :
Re: 8460p (video AMD) Win 8.0 x64 , video driver sp64287.exe... - HP Support Forum - 3498901
They do nothing but I do not really know if they are the ones that have to or if AMD should fix this kind of things.

I have also contacted AMD and they "somehow" do recognize their stuff "have issues" related to
DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT but they blindly blame Microsoft:
AMD Support and Game Forums - Display driver stopped responding and has recovered

AMD in my case ended up recommending not using the sleep mode! (not kidding):
AMD Support and Game Forums - AMD Radeon HD 6470M DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT


I have attached a debuglog.txt obtained from an after crash memory.dmp
I appreciate any help on this issue.
Thanks a lot
 

Attachments

  • debuglog.txt
    30.6 KB · Views: 97

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
Use a system restore point earlier to when the update was installed. Never update a driver through Windows Update, Hide them as they are not reliable. Any driver update should be done directly with the device manufacture.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
1) I cannot use a restore point going back to Windows 8.0 now that I need a driver 8.1/update compatible
2) The update was performed with the utility provided by the Notebook Manufacturer (HP) the one that includes the corresponding AMD drivers and applications.

I'm really desperate with this issue and neither HP nor AMP are willing to provide a solution. I WILL NEVER AGAIN BUY AMD video cards; their support is PATHETIC
 

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
lf it was OK before installing the driver update try to rollback the driver in Device Manager.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
the former driver is not 8.1 compatible; then I cannot go back;
All this mess began when Microsoft released 8.1 and at a point I found myself forced to update the OS.
 

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
What is the driver version you are using now?

You lost me here a bit:
"Using today Windows 8.1 update 1 (64Bit) with the HP provided (8.1 compatible) latest AMD video driver.
The laptop was working "perfectly until the last video driver update (Windows 8.1) . The problem happens in 8, 8.1, and 8.1 update 1."
When did you update the driver and from where, through the Windows Update or with the manufacturer?
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
The Notebook was with 8.0 working "perfectly" with some driver version compatible with 8.0.
At some point I've been forced to upgrade to 8.1, then at that moment I updated the video driver to the last version (8.1 compatible) (on a production PC I never update drivers if there's not a strong reason for doing so).
Since that day this nightmare is on and on...
I'm "always" using the official drivers distributed by the Notebook Manufacturer (HP) and I install them with the package that HP provides; never installing them through the Windows Update.
I have contacted AMD as I have said in my first post but I have never installed drivers coming directly from them; always from HP.
 

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
I still would like to know the driver version that is there now so I may find a more compatible driver.

Uninstall the driver you have now, reboot and let Windows install its own generic driver. Sometimes these drivers are better than the manufacturers.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
I already did that, the GPU ends up with missing/very old drivers that video converters need. As soon as AMD keeps refusing to fix their drivers this is a catch 22

Please see what AMD say here about GRAPHICS_DRIVER_TDR_FAULT; They Are SHAMELESS !
AMD Support and Game Forums - Display driver stopped responding and has recovered


This is the typical case of a company producing CRAPWARE without caring at all about their customers.
Bottom line "do not buy anything with ATI/AMD graphic cards EVER !
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
Perhaps time to change the card!
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
In my case that option implies trashing an HP EliteBook i7 Quad core with 16 GB of ram; a bit expensive don't you think?
 

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
True, especially when you would probably have to change the motherboard. This is a problem with most HP Notebooks.

Is this the driver you currently have on your system?
AMD Radeon HD 6470M drivers

I know there is a compatible driver for the AMD Radeon HD 6470M but I do not remember where I saw it, still searching.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
You are right I'd need to change the motherboard on a Notebook that has not been ever touched; that's not a trivial job. I'm working with this PC not time for experiments.

About the driver I'm actually using a newer one from HP website
Version:13.20-130911A-164036C (20 Dec 2013)
File name:sp64287.exe (287 MB)
 

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
It's can be not only software fault at the same your hardware fault also
try to remove the the of ATI Driver you are using and then install the old one
make sure your graphics quality gone after removing driver and restart every time after install/uninstall
And for the sleeping mode check the power saving setting and hdd up time make sure it always set to zero.:geek:
power problem.PNG
 

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    CPU
    Intel i3 2100
    Motherboard
    Intel DH661W
    Memory
    4+2GB
    Graphics Card(s)
    1 GB 6670 GDDR 3
    Monitor(s) Displays
    Samsung SyncMaster SA300 18.5''
    Screen Resolution
    1366x768
    Hard Drives
    WD 1TB Sata
    PSU
    Cooler Master 500w
    Case
    iBall
    Keyboard
    Logitech K200
    Mouse
    Logitech
    Internet Speed
    256Kbps
    Browser
    Firefox
    Antivirus
    Antivirus Sucks
A hardware fault that suddenly appears right after a graphic driver update?
A hardware fault that "only happens" erratically when the PC comes back from sleep and never under any other circumstance? I do not think so. The PC never ever crashes nor has any problem except this one.

I cannot put the old driver back as it is not 8.1 compatible.

Are you suggesting that I have to cancel the "Sleeping" mode in my Notebook??? I cannot do that; The sleeping mode is there for a reason; I cannot shut down the PC every time I go away from my desk?

Thanks
 

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
Possibly a Windows issue because I was running Windows 8.1 and whenever I woke up from sleep the same thing would happen on my GTX 560 TI not overclocked. I was forced to go to Windows 7 and I am not having that problem.
 

My Computer

System One

  • OS
    Windows 8.1 Pro With Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Build
    CPU
    AMD Phenom ll X4 840
    Motherboard
    Gigabyte GA-78LMT-S2
    Memory
    Crucial 4 GB DDR3 1333 MHz
    Graphics Card(s)
    Zotac GeForce GTX 560 TI
    Sound Card
    Realtek ALC887 (OnBoard)
    Monitor(s) Displays
    Acer V196WLB, HP w1907
    Screen Resolution
    1440, 900 (60 Hz)
    Hard Drives
    WD Caviar SE16 (568 GB),
    WD Caviar Blue (500 GB)
    PSU
    Corsiar CX 600
    Case
    Some case from 2001
    Cooling
    Cooler Master Hyper T4
    Keyboard
    Dell USB Keyboard
    Mouse
    Gateway USB Mouse
    Internet Speed
    Wave Cable
    Browser
    IE11, Safari, Chrome
    Antivirus
    Microsoft Security Essentials, MalwareBytes, EMET v4.0
    Other Info
    Rosewell front USB and cardreader,
    HP DVD burner(x2),
    Pinnacle Systems Firewire card
the funny thing is that the the driver for 8 worked perfectly with Windows 8 but the driver for 8.1 failed in 8, 8.1 and 8.1 update.
Its all about a LAZY company called AMD that does not fix the driver, probably thinking that I have to buy a newer model of Notebook.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
What the heck you called that (V 13.20) new driver then what is this on the pic
I am using windows 8.1 update 1 with ati gpu take a look the pics
everything fine.........
 

Attachments

  • ati driver.PNG
    ati driver.PNG
    66.2 KB · Views: 66
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Update 1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    CPU
    Intel i3 2100
    Motherboard
    Intel DH661W
    Memory
    4+2GB
    Graphics Card(s)
    1 GB 6670 GDDR 3
    Monitor(s) Displays
    Samsung SyncMaster SA300 18.5''
    Screen Resolution
    1366x768
    Hard Drives
    WD 1TB Sata
    PSU
    Cooler Master 500w
    Case
    iBall
    Keyboard
    Logitech K200
    Mouse
    Logitech
    Internet Speed
    256Kbps
    Browser
    Firefox
    Antivirus
    Antivirus Sucks
Please consider my PC is an HP Elitebook 8460p and that the mentioned driver is the newest driver available provided by HP (AMD). I cannot just add a generic AMD driver because that's usually a recipe for disaster when dealing with notebooks.

catalystInf.png

System.png
 

My Computer

System One

  • OS
    Windows 8.1 64
    Computer type
    Laptop
Please try to install the generic drivers provided by AMD Mobile - they may solve your problem!
Good luck
 

My Computer

System One

  • OS
    Windows 8.1 Pro/ Windows 8 Enterprise
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 1545/ Asus F5V
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