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Radeon HD 8650G + HD 8750M Dual Graphics not Working [HP]
Radeon HD 8650G + HD 8760M Dual Graphics not Working [HP]
I recently purchased an HP Envy 15z-j100 laptop, and it came today. Upon opening the laptop, I noticed the AMD Radeon Dual Graphics hardware sticker in the usual place. However, no matter what I do, I cannot enable dual graphics or even have Windows detect the HD 8670M discrete card.
As soon as I set up the computer, I updated the graphics drivers to version 14.1.
The dual graphics option does not appear in the CCC, nor does a display adapter other than the iGPU appear in the Device Manager.
Any help? I'm taking it to a local repair shop (Gadget Guru) tomorrow to see if they can open it up to check whether the discrete card is even there (hopefully without voiding the warranty).
Full computer specs:
HP Envy 15z-j100
Windows 8.1 x64
16 GB DDR3 @ 1600 MHz
AMD A10-5750M (HD 8650G iGPU)
Supposed HD 8670M discrete card
15.6" 1080p display
1 TB HDD
Last edited: Jun 13, 2014
OS
Windows 8.1 Pro x64
Computer type
PC/Desktop
CPU
i7-4770K
Motherboard
ASUS Z87-A
Memory
16 GB Crucial Ballistix Sport XT @ 1866 MHz
Graphics Card(s)
EVGA GTX 660 Superclocked Edition
Sound Card
Integrated
Monitor(s) Displays
X2Gen 19"
Screen Resolution
1280x1024
Hard Drives
WD Blue 1 TB
PSU
Corsair CX600M
Case
Cooler Master Elite 330
Internet Speed
28/6
Browser
Google Chrome
Antivirus
Malwarebytes Pro
OS
Windows 8.1 Pro/ Windows 8 Enterprise
Computer type
Laptop
System Manufacturer/Model
Dell Inspiron 1545/ Asus F5V
I'm not trying to use switchable graphics; I'm trying to use dual graphics (Crossfire between the APU and GPU).
I've also tried using driver version 13.151.0.0, but it did not work. I will give it another try later today though.
OS
Windows 8.1 Pro x64
Computer type
PC/Desktop
CPU
i7-4770K
Motherboard
ASUS Z87-A
Memory
16 GB Crucial Ballistix Sport XT @ 1866 MHz
Graphics Card(s)
EVGA GTX 660 Superclocked Edition
Sound Card
Integrated
Monitor(s) Displays
X2Gen 19"
Screen Resolution
1280x1024
Hard Drives
WD Blue 1 TB
PSU
Corsair CX600M
Case
Cooler Master Elite 330
Internet Speed
28/6
Browser
Google Chrome
Antivirus
Malwarebytes Pro
slightly off center
VIP Member
Guru
Gold Member
14.4 supports switchable graphics, I'm running it on my ASUS laptop. AMD A10-4600M + AMD Radeon® HD 7660G + 7670M. What makes you think you can run in Crossfire? I see no mention of it on the HP site for your model?
OS
Windows 10 Education 64 Bit
Computer type
PC/Desktop
System Manufacturer/Model
Asus
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
ASUS M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech M570 Trackball and T650 TouchPad
Internet Speed
80 Mbps Down 30 Mbps Up
Browser
Internet Explorer 11
Antivirus
Windows Defender
Other Info
HP DVD1040e Lightscribe - External USB2
I was under the impression that the two GPUs were able to run in Crossfire. If this is untrue, I'd still like to know why the dedicated card is not showing up in the CCC or the Device manager.
UPDATE: I mistakenly listed the discrete card as an 8750M, when in reality the card is an 8670M.
OS
Windows 8.1 Pro x64
Computer type
PC/Desktop
CPU
i7-4770K
Motherboard
ASUS Z87-A
Memory
16 GB Crucial Ballistix Sport XT @ 1866 MHz
Graphics Card(s)
EVGA GTX 660 Superclocked Edition
Sound Card
Integrated
Monitor(s) Displays
X2Gen 19"
Screen Resolution
1280x1024
Hard Drives
WD Blue 1 TB
PSU
Corsair CX600M
Case
Cooler Master Elite 330
Internet Speed
28/6
Browser
Google Chrome
Antivirus
Malwarebytes Pro
slightly off center
VIP Member
Guru
Gold Member
You'd need hybrid crossfire for that to work. Crossfire normally runs on two identical discrete cards in a desktop PC, if the motherboard supports crossfire. Not all do. I'm running version 14.4, my 7660G shows up under Primary adapter, my 7600M shows up under Linked adapter in the CCC.
OS
Windows 10 Education 64 Bit
Computer type
PC/Desktop
System Manufacturer/Model
Asus
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
ASUS M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech M570 Trackball and T650 TouchPad
Internet Speed
80 Mbps Down 30 Mbps Up
Browser
Internet Explorer 11
Antivirus
Windows Defender
Other Info
HP DVD1040e Lightscribe - External USB2
You'd need hybrid crossfire for that to work.
The 8650G and 8670M are designed to run in hybrid crossfire so far as I know, but I cannot seem to enable it, or even get the 8670M to be recognized by Windows. I'm sure the option will be available once Windows detects and gets drivers for the 8670M.
OS
Windows 8.1 Pro x64
Computer type
PC/Desktop
CPU
i7-4770K
Motherboard
ASUS Z87-A
Memory
16 GB Crucial Ballistix Sport XT @ 1866 MHz
Graphics Card(s)
EVGA GTX 660 Superclocked Edition
Sound Card
Integrated
Monitor(s) Displays
X2Gen 19"
Screen Resolution
1280x1024
Hard Drives
WD Blue 1 TB
PSU
Corsair CX600M
Case
Cooler Master Elite 330
Internet Speed
28/6
Browser
Google Chrome
Antivirus
Malwarebytes Pro
slightly off center
VIP Member
Guru
Gold Member
For me it's one or the other but not both. Which one is running depends on what I'm doing. For example if I'm on battery its the 7660G. If my power pack is connected the 7670M is available for use. I can designate which one is used for certain things like gaming in the CCC. However I cannot use them both at the same time. The 7660G is in my APU, its a CPU and GPU in one package. There is a big difference between switchable graphics and Hybrid Crossfire. Do you have a link to anything that states your laptop supports it?
As far as drivers go I'd go to HP first and see if there is a Windows 8.1 driver there. I'm not on my laptop at the moment but I'll have a look latter on in device manager. You may only see the Video card that is actually in use listed. I'll have a look latter.
OS
Windows 10 Education 64 Bit
Computer type
PC/Desktop
System Manufacturer/Model
Asus
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
ASUS M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech M570 Trackball and T650 TouchPad
Internet Speed
80 Mbps Down 30 Mbps Up
Browser
Internet Explorer 11
Antivirus
Windows Defender
Other Info
HP DVD1040e Lightscribe - External USB2
slightly off center
VIP Member
Guru
Gold Member
OK I'm on my laptop now here's what I found.
The last one is in CCC > Performance > Dual Graphics. I stand corrected, it is based on CrossFire technology. This is the first time I've seen any reference to Crossfire on my laptop. My apologies.
OS
Windows 10 Education 64 Bit
Computer type
PC/Desktop
System Manufacturer/Model
Asus
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
ASUS M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech M570 Trackball and T650 TouchPad
Internet Speed
80 Mbps Down 30 Mbps Up
Browser
Internet Explorer 11
Antivirus
Windows Defender
Other Info
HP DVD1040e Lightscribe - External USB2
I'm pretty sure that the Dual Graphics option would be available to me if Windows were able to detect the 8670M.
Only the 8650G is listed in the Device Manager:
I'm going to install the 14.6 beta driver and see if that helps.
OS
Windows 8.1 Pro x64
Computer type
PC/Desktop
CPU
i7-4770K
Motherboard
ASUS Z87-A
Memory
16 GB Crucial Ballistix Sport XT @ 1866 MHz
Graphics Card(s)
EVGA GTX 660 Superclocked Edition
Sound Card
Integrated
Monitor(s) Displays
X2Gen 19"
Screen Resolution
1280x1024
Hard Drives
WD Blue 1 TB
PSU
Corsair CX600M
Case
Cooler Master Elite 330
Internet Speed
28/6
Browser
Google Chrome
Antivirus
Malwarebytes Pro
slightly off center
VIP Member
Guru
Gold Member
Did you try the 14.4 drivers? That's what I'm running.
OS
Windows 10 Education 64 Bit
Computer type
PC/Desktop
System Manufacturer/Model
Asus
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
ASUS M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech M570 Trackball and T650 TouchPad
Internet Speed
80 Mbps Down 30 Mbps Up
Browser
Internet Explorer 11
Antivirus
Windows Defender
Other Info
HP DVD1040e Lightscribe - External USB2
I was using 14.4, but just upgraded to 14.6, with no luck getting the 8670M detected.
OS
Windows 8.1 Pro x64
Computer type
PC/Desktop
CPU
i7-4770K
Motherboard
ASUS Z87-A
Memory
16 GB Crucial Ballistix Sport XT @ 1866 MHz
Graphics Card(s)
EVGA GTX 660 Superclocked Edition
Sound Card
Integrated
Monitor(s) Displays
X2Gen 19"
Screen Resolution
1280x1024
Hard Drives
WD Blue 1 TB
PSU
Corsair CX600M
Case
Cooler Master Elite 330
Internet Speed
28/6
Browser
Google Chrome
Antivirus
Malwarebytes Pro
slightly off center
VIP Member
Guru
Gold Member
Do a factory reset and if it doesn't work then, I'd send it back.
OS
Windows 10 Education 64 Bit
Computer type
PC/Desktop
System Manufacturer/Model
Asus
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
ASUS M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Monitor(s) Displays
22" LG E2242 1080p and 2 19" I-INC AG191D
Screen Resolution
1280x1024 - 1920x1080 - 1280x1024
Hard Drives
Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
PSU
Thermaltake TR 620
Case
Power Up Black ATX Mid-Tower Case
Cooling
Stock heatsink fan
Keyboard
Logitech Wireless K350 Wave
Mouse
Logitech M570 Trackball and T650 TouchPad
Internet Speed
80 Mbps Down 30 Mbps Up
Browser
Internet Explorer 11
Antivirus
Windows Defender
Other Info
HP DVD1040e Lightscribe - External USB2