Windows 8 and 8.1 Forums


Asus GTX 670 DC - monitor goes black sometimes

  1. #1


    Norway
    Posts : 25
    Windows 8.1 PRO 64bit

    Asus GTX 670 DC - monitor goes black sometimes


    Hi,

    I have 3 monitors, BenQ RL2450, two of them via DVI and one via HDMI.

    Issue, HDMI connected monitor goes black every now and then. Not really a pattern in it. Sometimes it can flicker black once every 5 min, sometimes once every 30 minutes. Monitors are ok, checked with other computers, cables are OK, tested on different monitors and HDMI on TV.

    I am suspecting drivers, so did a complete uninstall with graphic removal tool, then installed latest WHQL and beta drivers, still the same. Seen several users with the same issue, but no solution.

    Graphic card keeps 40-50 Celsius while gaming, so that's not the issue.

    Just can't remember back when I did not have this issue, hasn't been there forever.

    All monitors on 60Hz, and with the same resolution.

    Tips/tricks whatever really, is greatly appreciated.

    Thanks!

      My System SpecsSystem Spec

  2. #2


    Norway
    Posts : 25
    Windows 8.1 PRO 64bit


    I just did a test, reverted back to March 2013 drivers - 314.22 - and it's been stable and no black screens since the downgrade.
    Found this post at Geforce.com if someone has the same issue.

    Quote from the user:

    I work for a game developer, so our company uses a lot of GPUs.


    I encountered this issue yesterday when I installed my old BFG GeForce 275 GTX OC card in my new GigaByte GA-Z87N-WIFI motherboard, connected to a new Asus VS248H-P monitor, all on Windows 8.1 Pro, and updated the nVidia drivers.


    Thankfully our IT guy has seen this issue on -multiple- nVidia cards in our studio, and so when I asked him about it, he immediately said to use the 314.22-desktop-win8-win7-winvista-64bit-english-whql.exe driver. He even had a copy ready to give me. He said that in his experience this has been the last good revision of the drivers since they made a change that has caused problems ever since.


    For your convenience I have found a copy of the driver on nVidia's site you can download:


    NVIDIA DRIVERS 314.22WHQL


    Note that, per the driver name, you will need to be installing on a 64-bit copy of either Windows 7 or Windows 8 or 8.1. I'm sure with more hunting you can find a copy of the driver at the same revision for a different operating system.


    Full steps I took:


    Started Windows, used F8 and rolled back to previous System Restore point to remove current drivers.
    Went to About - Display Driver Uninstaller and downloaded DDU
    Ran DDU. It asked me to reboot in safe mode before proceeding. I did so.
    Used DDU to remove all nVidia drivers (pick NVIDIA at the top left). I also temporarily disabled Windows Update when it told me to.
    I used the '... and reboot' option ('highly recommended') after using DDU.
    I ran the 314.22-desktop-win8-win7-winvista-64bit-english-whql.exe driver listed above. I chose Express install and let it do its own damn thing.


    All is now working for me great! -- I was getting ready to RMA my monitor, too, but now it works fine. I guess it really is all nVidia's fault!


    I hope my IT guy's wisdom and experience can help someone else here. (P.S. He also thought it was a joke that nVidia was asking people to send their cards in so they could diagnose this.)

    ---

    Going to keep an eye on the issue for some days, and mark as solved if this one helps.
      My System SpecsSystem Spec

  3. #3


    Norway
    Posts : 25
    Windows 8.1 PRO 64bit


    Solved: It was the edge of the graphic card on the back of the case, that made it so the HDMI cable didn't get attached properly. Changed to a 3rd cable with smaller border, and it's now working 100% as it should.
      My System SpecsSystem Spec

  4. #4


    Posts : 406
    W10 Pro X64


    Thanks for updating, it will help others
      My System SpecsSystem Spec

Asus GTX 670 DC - monitor goes black sometimes
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