Windows 8 and 8.1 Forums


cant install intel graphic drivers after windows8.1 update

  1. #1


    Posts : 10
    windows 8.1

    cant install intel graphic drivers after windows8.1 update


    Hello ,

    my computer is hp envy dv6 7280sf notebook with 2 GPUs intel graphics HD 4000 and Nvidia Gefoce 630 M running windows 8 64x

    after making an free upgrade online for windows 8.1 which run successfully

    both gpus were ok

    but after receiving a windows update with new drivers for intel graphics 4000 gpu , after install and restart , the computer freezes on blank black screen at windows startup with no mouse or anything only bacllight

    so safemode was succeful but i figured that the update for windos update was the cause and graphics drivers were installed so i removed the drivers for intel graphics and itried to reboot the computer so the restart was succeful
    but the intel graphics card was unistalled and no drivers were automatically installed
    so i tried to download and install the drivers from hp and intel website for windows 8.1 however the install fails

    automatic install from device manager failed both online and from computer and even from manula driver selection
    so therefore the install failed in safe mode , and the high def audio device ( on screen audio possibly ) failed and the device was not recongnized (no drivers installed) so i'm stuck without anydrivers for the integrated gpu

    and the games are no longer able to run normally even if the nvidia card is on

    i tried downloading an installing win8 drives but it failed to install also , for instance any new install of drovers sees to fail for me even for external usb hard drive

    this is weired , i cant figure a solution


    can you help

      My System SpecsSystem Spec

  2. #2


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    That's what we warn the masses about: Never install drivers from Windows Update. When you notice a driver update there, hide it then get it from the manufacturer's site instead.

    As a start, detach any 2nd screen or tv from the system.

    You likely borked things up with the approach you mention.

    The most chances of success from here on out are as follows:

    1) Uninstall all Intel Graphics software normally (if any still exists).

    2) Navigate to C:\Windows\inf

    Hunt through each and every OEM .inf file to find all Intel graphics and Intel audio (for the HDMI) files. Delete them all.

    3) Navigate to C:\Windows\System32\DriverStore\FileRepository and Take Ownership of all folders that are for Intel Graphics and Intel Audio (HDMI) - then delete them. Be careful not to delete any operating system inherent stuff.

    Reboot then install latest driver from Intel.com.

    (If you do it all well) Enjoy.
      My System SpecsSystem Spec

  3. #3


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    The Intel 3304 build is working great on my system. I'd wager if you download the drivers for my model from the Acer site, they will work on your system too. Here is the link, V3-771G model: Acer | Download

    BTW: You can install new Nvidia drivers, just never touch the Intel driver again once you get it working.
      My System SpecsSystem Spec

  4. #4


    Posts : 10
    windows 8.1


    Hello thanks MasterChief
    for your quick reply

    i'll give it a try and let you know ,

    for the windows update unfortunately they were set to automatic update and install without prompts

    but just question is this fix documented somewhere like a KB in microsoft or somewhere


    i just want to point out that the problem of driver install appears to be impacting any usb hard drive i tried to plug in the machine so i guessed that could another windows update that is generating this problem in addition to the driver updated with windows update


    thanks again





      My System SpecsSystem Spec

  5. #5


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    Nope. It's only documented above and in other threads that I showed it. It's my own custom fix that I developed. You're welcome.
      My System SpecsSystem Spec

  6. #6


    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit


    Have to be careful even with the official Intel drivers on their site with these hybrid laptops. Sometimes they will work, sometimes not. Takes some special coding to interact correctly with the NVidia GPU.

    Can read more here: https://communities.intel.com/message/210223
      My System SpecsSystem Spec

  7. #7


    Posts : 10
    windows 8.1


    thanks popeye for the info

    for masterchief , it would be great to point me to the exact inf files names , i found the hdaudio.inf which is probably for the hd audio intel device but for the intel display i'm not sure which one to select the one prefixed with intel are intelprep.inf


    just to make sure not to mess the other drivers

    thanks
      My System SpecsSystem Spec

  8. #8


    Posts : 10
    windows 8.1


    hello,

    using findstr /i "intel graphics" c:\windows\inf\oem*.inf , it was easier to find the relevant files

    for me it was oem45.inf for graphics oem68.inf for audio if i'm not mistaken or mission other files

    i didn't found any installed intel graphics softawre in add & remove software in control panel despite being sure i had it install
    so i guess i have to unistall in another way but not sure
    since i' can't locate in programe files

    anyway i'll give a try after restarting the computer , keep you posted if anybody is interested in this issue which i'm sure will impact a lot
      My System SpecsSystem Spec

  9. #9


    Posts : 1,883
    7601.18247.x86fre.win7sp1


    heh heh - Check this thread for results

    Cannot install AMDs' Display & Audio Drivers
      My System SpecsSystem Spec

  10. #10


    Posts : 10
    windows 8.1


    i tested the above MasterChief
    but it didn't work

    when i try to install the whql intel driver the follwing error message interrupts the installation

    from device manager same thing the installation fails when i point it to either the hp or intel downloaded driver

    Click image for larger version
      My System SpecsSystem Spec

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