Windows 8 and 8.1 Forums


Problems after updating AMD UMA Graphics driver

  1. #1


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center

    Programs crashing after updating AMD UMA Graphics driver


    I don't know if I should post this in this forum or in performance and maintenance. I have an HP Pavilion P6-2120 with an AMD A6-3620 APU and an AMD Radeon HD 6530D GPU. My PC originally came with Windows 7, upgraded to Windows 8 pro through a free upgrade offer and then updated to 8.1 through the window's store. I updated my AMD UMA Graphics driver through HP Support Assistant to version 8.982.7.0000Bp1. My PC ran fine for a couple days after the update. All of the sudden, most of my programs will stop working within a minute of opening them, especially Internet Explorer. I did a system restore back to right before the update and that seemed to correct the issue. I tried to update the graphics driver again an I am running into the same issues. I had a similar issue back in September when I attempted to update the AMD Catalyst Control software, most programs would just stop within a minute but haven't had any issues after installing 8.1 until now. Any suggestions to solve this problem would be greatly appreciated.
    Last edited by pbm5362; 13 Jan 2014 at 00:00.

      My System SpecsSystem Spec

  2. #2


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center


    I also failed to note that I checked HP's support website for drivers on my PC and the only graphics driver they have is Version8.982.7.0 Rev. A from 10/23/2012 for Windows 8 which is the current driver that I have. This is not the version that is showing in the HP Support Assistant. HP's support website has no drivers for Windows 8.1. Hope this additional information helps.
    Last edited by pbm5362; 13 Jan 2014 at 00:01.
      My System SpecsSystem Spec

  3. #3


    Fiji
    Posts : 77
    7HP x64/7 Ultimate x32


    Hi


    Have a look at this thread:

    Win 8 AMD Switchable Graphics FAQ

    Be sure to back up your current data before you try any of the solution(s) stated.

    Keep us posted and hope things work out

    regards
      My System SpecsSystem Spec

  4. #4


    Butler, PA
    Posts : 32
    Windows 8.1 Pro with Media Center


    Hey thanks for the reply. I haven't had a chance to check out your suggestions yet. Been busy with job interviews and trying to find a job. For the time being I just did another system restore to before the update and everything's running fine. I checked HP's website and they haven't tested Windows 8.1 yet on my device. I will try your suggestions this weekend and let you know what's going on. Thanks again.
      My System SpecsSystem Spec

  5. #5


    Fiji
    Posts : 77
    7HP x64/7 Ultimate x32


    Sorry for responding late, hope things turned out ok
      My System SpecsSystem Spec

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