Windows 8 and 8.1 Forums


AMD Radeon HD 8500M on Samsung Ultrabook, Win 8.1

  1. #1


    Posts : 5
    Windows 8.1 Preview

    AMD Radeon HD 8500M on Samsung Ultrabook, Win 8.1


    Hi

    I recently upgraded to Windows 8.1 on my Samsung Ultrabook NP730U3E. After the upgrade, I'm having issues with the driver for my AMD Radeon HD 8500M graphic card. The PC is set up with a dual graphic card system with both the AMD card and an Intel HD Graphics 4000. The first time I upgraded I had problems with a black screen where I could only see the mouse cursor. This was resolved by enetering safety mode and deactivating the 8500M card. I then went back to win 8.0 and upgraded once more to 8.1, and the issue was gone. However, this is probably because now the AMD graphic card has been stopped by the system. AMD Catalyst Control Centre can't be opened either. I've figured as much as that there is some compatibility issues between the AMD Radeon 8500M and win 8.1, but does anyone know how to resolve this issue?

      My System SpecsSystem Spec

  2. #2


    Fiji
    Posts : 77
    7HP x64/7 Ultimate x32


    Hi

    Welcome to Eight Forums.
    Have you tried updating your drivers?

    There was a post on an issue similar to yours in this forum.

    I do not have the same notebook, have a HP notebook with Windows 8.1. My issues were resolved by downloading the mobility drivers direct from AMD along with updated Intel drivers.

    If you cannot obtain Windows 8.1 drivers for your graphics from Samsung, then you could try using the mobility drivers from AMD to try to resolve the switchable graphics issue. Be sure to update Windows first as they did release a WDDM Driver update a little while back that could help out with your problem.

    Hope this helps in some way and keep us posted on your progress

    Regards

    BTW - are you on 8.1 or still using preview?
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    Windows 8.1 Preview


    Thanks for the reply. It seems as though I have found a working solution for my computer. What I did was roll back the drivers for the AMD graphic cards and then update them again in device manager. Now everything appears to be as it should.

    I was running win 8.1 preview and upgraded to win 8.1, but because of the issues I rolled back to win 8 before I upgraded once more to win 8.1.
      My System SpecsSystem Spec

  4. #4


    Fiji
    Posts : 77
    7HP x64/7 Ultimate x32


    Thanks for the feedback, be sure to set a system restore point if all is well

    Keep well and regards
      My System SpecsSystem Spec

AMD Radeon HD 8500M on Samsung Ultrabook, Win 8.1
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