Windows 8 and 8.1 Forums


New Graphics card not allowing computer to sleep

  1. #11


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Drivers can very well cause sleep issues, especially beta drivers; although they don't have to be beta to cause problems.

    With that, I would again suggest looking at the drivers, or perhaps the card itself since the issues appeared after replacing the card.

    Good luck.

      My System SpecsSystem Spec

  2. #12


    Posts : 51
    Windows 8.1


    Quote Originally Posted by Rockhound View Post
    This is interesting. Here are my thoughts:

    • Could it be that sleep is disabled in the BIOS (it may be listed as one of the S states, such as S3). Although, my intuition does not think so, because it apparently worked before the new graphics card, right? Either way, it would be a good idea to check the BIOS and confirm that the motherboard is set to allow the computer to sleep properly.
    • Do you still have access to the old graphics card? If so, can you reinstall that card and confirm that the 'Sleep' checkbox option is available under "Shutdown Settings"? If it is, then there may have been something wonky with the driver install.
    • Was the old card an NVIDIA card as well as the new one? Sometimes when you mix AMD and NVIDIA graphics cards and their drivers, things can get a bit messed up. When installing the new drivers, did you select the checkbox for "a clean install"?
    • My gut tells me this is a driver issue. Did you download the driver from the NVIDIA website? Try reinstalling the driver again and be sure to select "clean install".
    Hello again,
    I checked my BIOS. Since my card doesn't display my BIOS (as stated in an earlier thread) I had to pull my card off to be able to enter BIOS, therefore the entry was set and ready for sleep. This is a good reason why I dont think this is the problem .

    My card is an NVIDA and my previous card was an AMD. I did download my driver from the NVIDA website, but believe it or not there is no 'Clean install' on the installer, when I click 'Install Driver' it starts installing.

    Do you think uninstalling my previous drivers could overrun this?
      My System SpecsSystem Spec

  3. #13


    Posts : 60
    Windows 8.1 Pro with Media Center


    Yeah, try uninstalling the AMD drivers. Here is a link on how to do that:

    How-To Uninstall AMD Catalyst™ Drivers From A Windows® Based System


    Then, try reinstalling the NVIDIA drivers. When you do, select "Custom (Advanced)" and then select the checkbox for "Perform a clean installation". Since I can't post pictures yet, here is a link to a website showing you what to look for.

    Clean Install of Nvidia Graphics drivers
      My System SpecsSystem Spec

  4. #14


    Posts : 51
    Windows 8.1


    (Posted by Rockhound)Yeah, try uninstalling the AMD drivers. Here is a link on how to do that:How-To Uninstall AMD Catalyst™ Drivers From A Windows® Based System"Then, try reinstalling the NVIDIA drivers. When you do, select "Custom (Advanced)" and then select the checkbox for "Perform a clean installation". Since I can't post pictures yet, here is a link to a website showing you what to look for.Clean Install of Nvidia Graphics drivers"Hey-I uninstalled my AMD drivers, then attempted a clean install. When the install was going, it needed to restart. When I did so, it booted up and I had no picture. Then, I pulled the card out of my computer and plugged into the VGA port on my board. When I booted, the screen was blank, and flashing on an off. I can't get it out of this to reset to a restore point, nor can I use my computer right now (Im using my laptop right now). Any suggestions?
      My System SpecsSystem Spec

  5. #15


    Posts : 60
    Windows 8.1 Pro with Media Center


    Ok. Put the graphics card back in the computer and connect the video cable to the card, not the on-board VGA connection. Turn it on and wait to see if it will boot into Windows. If it does, then you can check to see if your graphics card drivers are installed. If they aren't, then Windows may have installed a generic driver. You can then proceed with installing the NVIDIA drivers.

    Another thought: You can keep the monitor plugged into the VGA connection on the motherboard, but you may need to go to your monitor and, by using the menu buttons, select a different input method, such as VGA instead of DVI. From here you should be able to get into Windows and then you can check to see if your graphics card drivers are installed. If they aren't, then install them, let the computer reboot and this time switch the cable back to the graphics card and change the monitor input setting back to DVI.
      My System SpecsSystem Spec

  6. #16


    USA
    Posts : 689
    Windows 8.1 Pro with Media Center


    Not sure what you're doing here so lets start from the beginning...

    • First you need to disable the on-board video card
    • Install the monitor on the dedicated card (the card you installed) and reboot the system.
    • Find the drivers for the card you installed - AMD/NVidia
    • Install drivers
    • Reboot

    Lets start with this before going anywhere else. What's happening?

    Edit...

    Not to be counter productive, but I wouldn't change monitor setting just yet as that can complicate things a bit. Example - now do we have GPU issues or monitor issues. Let's just stick to one thing at a time. this helps to keep things focused.

    My two cents.
      My System SpecsSystem Spec

  7. #17


    Posts : 51
    Windows 8.1


    Quote Originally Posted by Rockhound View Post
    Ok. Put the graphics card back in the computer and connect the video cable to the card, not the on-board VGA connection. Turn it on and wait to see if it will boot into Windows. If it does, then you can check to see if your graphics card drivers are installed. If they aren't, then Windows may have installed a generic driver. You can then proceed with installing the NVIDIA drivers.

    Another thought: You can keep the monitor plugged into the VGA connection on the motherboard, but you may need to go to your monitor and, by using the menu buttons, select a different input method, such as VGA instead of DVI. From here you should be able to get into Windows and then you can check to see if your graphics card drivers are installed. If they aren't, then install them, let the computer reboot and this time switch the cable back to the graphics card and change the monitor input setting back to DVI.
    Hello-
    I got this corrected. Right when it happened, I contacted a person I knew. He suggested that I boot from my recovery disc and use the options available to enter Windows. Luckily, I had a recovery point set right before I did what I did, so I used Advanced options to roll back to it.

    I also dont understand what you mean by 'You can keep the monitor plugged into the VGA connection on the motherboard, but you may need to go to your monitor and, by using the menu buttons, select a different input method, such as VGA instead of DVI.' I only have one VGA cable, and I'll keep it on my card
      My System SpecsSystem Spec

  8. #18


    Posts : 60
    Windows 8.1 Pro with Media Center


    Alright, it's good to know that you are back in Windows. Does it show that you have the NVIDIA graphics driver installed or do you need to go through that process again?

    Also, I apologize for confusing you with the various options. While you don't need to do anything about it now, I'll go ahead and clarify for you (for possible future reference). In some cases, we may be dealing with two different types of video output connections from the back of the computer. Those two types are referred to as VGA and DVI. One way of differentiating between these two is this: VGA connections generally have a blue connector and DVI connections generally have a white or black connector. The video cable going from the back of the computer to the monitor will be plugged into its respective connection (VGA or DVI). In doing so, on some monitors, you will need to go into the monitor settings menu and select the appropriate signal input connection (VGA or DVI) in order for the correct signal to be displayed on the screen.
      My System SpecsSystem Spec

  9. #19


    Posts : 51
    Windows 8.1


    Quote Originally Posted by sygnus21 View Post
    Not sure what you're doing here so lets start from the beginning...

    • First you need to disable the on-board video card
    • Install the monitor on the dedicated card (the card you installed) and reboot the system.
    • Find the drivers for the card you installed - AMD/NVidia
    • Install drivers
    • Reboot

    Lets start with this before going anywhere else. What's happening?

    Edit...

    Not to be counter productive, but I wouldn't change monitor setting just yet as that can complicate things a bit. Example - now do we have GPU issues or monitor issues. Let's just stick to one thing at a time. this helps to keep things focused.

    My two cents.
    Hello-
    We can skip the first part, except for disableing the onboard video card, which I can't figure out how to do. I played with drivers, but screwed something up, luckily I was able to roll back to a restore point I created earlier.

    Right now, I'm having neither GPU or monitor issues, my card behaves weird @ startup (You can see my Thread titled 'New graphics card not showing 'Splash Screen').

    This card is realy being a pain and I and starting to grow impatient with it. Any help, i'll appreciate.
      My System SpecsSystem Spec

  10. #20


    Posts : 51
    Windows 8.1


    Quote Originally Posted by Rockhound View Post
    Alright, it's good to know that you are back in Windows. Does it show that you have the NVIDIA graphics driver installed or do you need to go through that process again?

    Also, I apologize for confusing you with the various options. While you don't need to do anything about it now, I'll go ahead and clarify for you (for possible future reference). In some cases, we may be dealing with two different types of video output connections from the back of the computer. Those two types are referred to as VGA and DVI. One way of differentiating between these two is this: VGA connections generally have a blue connector and DVI connections generally have a white or black connector. The video cable going from the back of the computer to the monitor will be plugged into its respective connection (VGA or DVI). In doing so, on some monitors, you will need to go into the monitor settings menu and select the appropriate signal input connection (VGA or DVI) in order for the correct signal to be displayed on the screen.
    Hello-
    Yeah, I just didn't understand what you ment, I only have a VGA connection, I guess I should have stated that earlier.

    My driver's OK, the latest one installed, just not a 'Clean install'.

    >>When I attempted the clean install, I started having my problems. Luckily, I created a restore point before trying this, since I knew what couldv'e happened. The issue was that I couldn't get to Windows to revert to it when I started having my problems (Then restore disc got suggested to me). After that, I am very uncomfortable with attepting a clean install of my driver. I dont want that happening again, since I haven't much time to be fussing with a problem .

    So, what should I do now?
      My System SpecsSystem Spec

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New Graphics card not allowing computer to sleep
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