Windows 8 and 8.1 Forums


AMD card not working after 8.1 Update

  1. #1

    AMD card not working after 8.1 Update


    Hey guys new member here. I recently update my Dell Inspiron 15r with an inbuilt ATi Radeon HD 8730M to Windows 8.1. Unfortunately, after the update only the Intel HD card worked. I re-installed the drivers from the Dell website but they did little to solve the problem except fix CCC. Games such as Assassin's Creed Revelations which used to run at 60fps at maxed out settings now stutter at medium to low. I bought this laptop because of its dedicated card and it is a shame it is not working. I have the Windows 8 re-install disk supplied by Dell but I would like to fix this problem rather than shy away from it. Any help on this matter will be much appreciated.
    Thanks in advance.

      My System SpecsSystem Spec

  2. #2


    India
    Posts : 1,034
    Windows 7 x64/ Windows 8.1 x64


    Hi shrik450. Welcome to 8 forums.

    First uninstall the drivers that you have from the Dell website. Download the drivers from AMD site. Here is the link Download. Use the official drivers for Win 8.

    Disable the onboard Intel card from BIOS
      My System SpecsSystem Spec

  3. #3


    Posts : 511
    Windows 10 Pro 64 bit


    That worked for mine.
      My System SpecsSystem Spec

  4. #4


    India
    Posts : 1,034
    Windows 7 x64/ Windows 8.1 x64


    May I request you to please elaborate what worked for you clint? That might also help our friend.
      My System SpecsSystem Spec

  5. #5


    Quote Originally Posted by archer View Post
    First uninstall the drivers that you have from the Dell website.
    How do I uninstall those? Control panel shows only CCC.
    Quote Originally Posted by archer View Post
    Download the drivers from AMD site. Here is the link Download. Use the official drivers for Win 8.
    AMD website says that its drivers do not support Laptops with switchable graphics, which is why I went for Dell's in the first place.
    Quote Originally Posted by archer View Post
    Disable the onboard Intel card from BIOS
    I have tried to do so, but my BIOS has no such option.
    Quote Originally Posted by Clint
    That worked for mine.

    What exactly? Which laptop, graphics card, driver version? Could you elaborate?
      My System SpecsSystem Spec

  6. #6


    Posts : 511
    Windows 10 Pro 64 bit


    May I request you to please elaborate what worked for you clint? That might also help our friend.
    I went to AMDs web site and downloaded the Windows 8.1 drivers for my AND card in My Dell PC.

    What exactly? Which laptop, graphics card, driver version? Could you elaborate?
    Sorry I didn't read laptop. I have a Desktop. My card is AMD Radeon HD 5670 The driver is
    13-9_win7_win8_64_dd_ccc_whgl.exe 202,607 KB.
      My System SpecsSystem Spec

  7. #7


    Unfortunately, when you have "switchable" graphics (sometimes known as "hybrid" graphics), the hardware require special drivers that are nearly always ONLY available from the laptop supplier. Forcing the install of drivers from AMD will most likely NOT work, as the drivers at the AMD site are not designed to support switchable/hybrid graphics.

    This is the case because the laptop suppliers contract with builder to use specialized hardware on their custom motherboards. AMD does not supply drivers for such specialized hardware -- they tell you to go to the hardware supplier site.
      My System SpecsSystem Spec

  8. #8


    Hello.
    I've mostly solved this for myself.
    The problem is NOT with the AMD drivers, but with the intel HD drivers Windwos 8.1 supplies. These, unfortunately, are not made for switchable graphics. Just go to your manufacturer's website, download the appropriate intel HD drivers, and you are fit to go. Thank you all for your help.
      My System SpecsSystem Spec

  9. #9


    Posts : 1
    Windows 8.1


    Quote Originally Posted by shrik450 View Post
    Hello.
    I've mostly solved this for myself.
    The problem is NOT with the AMD drivers, but with the intel HD drivers Windwos 8.1 supplies. These, unfortunately, are not made for switchable graphics. Just go to your manufacturer's website, download the appropriate intel HD drivers, and you are fit to go. Thank you all for your help.
    Hi,
    I am also using an inspiron 15r with AMD Radeon HD 8670M with an integrated intel. I have the same problem as you do which is that my games arent running as they should and keep crashing, i tried downloading the intel driver from dell but it didnt seem to do the trick. I am hoping someone here can help me with this problem
      My System SpecsSystem Spec

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