Graphics Confusion

hurricae

New Member
Messages
11
hello,
I bought a laptop and it supposedly came with a Radeon HD 8550g grahpics card however when i look for what i have via the laptop it always says "intel r HD 4000"
Now i've had trouble with the windows 8 apps as they are all blotchy, some of the screen disappears and i have to drag my mouse over to view it. I realise i need to update my drivers but I cant find the specific drivers for my graphics cards. Does anyone know where my drivers would be or byway to establish what graphics card I actually have?


HP ENVY m6-1310sa 15.6" Laptop Deals | Pcworld
my laptop
 

My Computer

System One

  • OS
    Windows 8
Hello hurricae,

I tried to look up your specs and there is some confusion; in that, there appears to be two different versions (one AMD based and one Intel based); however, I could only find info on the AMD based version:

HP ENVY m6-1310sa Notebook PC Product Specifications | HP® Support

Manuals for HP ENVY m6-1310sa Notebook PC | HP® Support

However, when I explored your maintenance manual, that's when I found there were two distinct versions:

Screenshot (72).png

Screenshot (71).png

In summary, I really think it would be best to contact HP support to clear up your confusion and provide you with the proper location to download your drivers based on your hardware configuration. Good luck.

my2cents
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
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