Solved AMD Display Driver Has Stopped Working

Ihavemanyissues

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Occasionally I'll be watching a youtube video (this only happens in fullscreen), and it will freeze up and I can still hear the audio. After 2-3 seconds it will resume and in the bottom right it displays something along the lines of "AMD display card stopped working and has recovered". A few times I've even got the VIDEO_SCHEDUALER_INTERNAL_ERROR on the BSOD.

I checked and the drivers are up to date. Any suggestions?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBuyPower
    CPU
    Intel Dual Core i3-3220
    Motherboard
    ASUS
    Memory
    8192 MB RAM
    Graphics Card(s)
    AMD Radeon HD 7700 Series
    Sound Card
    VIA High Definition Audio
    Screen Resolution
    1920x1080
    Cooling
    Liquid
Hi there,

have you had these issues all the time? Or did they just start happening after a driver update from AMD? It's not always wise to update the videocard drivers. Sometimes newer versions introduce new issues.

I for instance also have an AMD videocard. All drivers newer then 13.1 result in a crash in 40% of the time I close Internet Explorer.

So, what I'm trying to say is. Try to downgrade your AMD drivers to the latest version where you didn't have this issue.

Good luck with it!

Rover
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X
AMD display card stopped working and has recovered

I received that message quite frequntly when I first installed Windows 8. The screen would just go black for a second and then I would get the message; however, something must have fixed my issue and, since I have not upgraded any hardware, it must have been a Windows Update or a driver update. So, check to make sure all of your updates are current and make sure you have, in fact, installed the latest drivers. To confirm that, you can download this AMD auto-detect utility to take the guess work out of that concern:

AMD Driver Autodetect

Good luck.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Snoober- I seem to be having trouble downgrading, can you point me in the right direction?

Cents- When I try using the utility, I get the error message: Could not connect to server; could not parse error
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBuyPower
    CPU
    Intel Dual Core i3-3220
    Motherboard
    ASUS
    Memory
    8192 MB RAM
    Graphics Card(s)
    AMD Radeon HD 7700 Series
    Sound Card
    VIA High Definition Audio
    Screen Resolution
    1920x1080
    Cooling
    Liquid
Cents- When I try using the utility, I get the error message: Could not connect to server; could not parse error

I just successfully connected and downloaded the executable. Can't say why for sure but it sounds like your DNS routing is giving you a bad route to that server.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Snoober- I seem to be having trouble downgrading, can you point me in the right direction?

Here you can download the older drivers ==> Previous AMD Catalyst? Display Drivers

I'd advice you to first try the 13.1 version. Just uninstall the drivers that are on you pc now (via Configpanel/ remove software). Then reboot the pc and install the downloaded drivers.
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X
Just downgraded to 13.1, i'll post here if I have the problem again. :)
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBuyPower
    CPU
    Intel Dual Core i3-3220
    Motherboard
    ASUS
    Memory
    8192 MB RAM
    Graphics Card(s)
    AMD Radeon HD 7700 Series
    Sound Card
    VIA High Definition Audio
    Screen Resolution
    1920x1080
    Cooling
    Liquid
Since the release of 13.1....after a driver update...for about 2 weeks I'll get that same exact error message...I'll see it 2 or 3 times and then I won't see it at all. It's like cycling itself or something and then all is good. I've been using 13.9 since it was released and this is the first time with a driver update that "I have not seen" that error message. So maybe AMD has worked it out....fingers crossed anyway.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
Problem seems to occur more often now, should I downgrade further?
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBuyPower
    CPU
    Intel Dual Core i3-3220
    Motherboard
    ASUS
    Memory
    8192 MB RAM
    Graphics Card(s)
    AMD Radeon HD 7700 Series
    Sound Card
    VIA High Definition Audio
    Screen Resolution
    1920x1080
    Cooling
    Liquid
I haven't....I'm still running 13.9 and after the first 2 weeks....it's been running smooth.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    AMD Phenom II X 4 965 BE
    Motherboard
    Gigabyte GA-MA790X-DS4
    Memory
    G-Skill 8 GB PC 8500
    Graphics Card(s)
    AMD XFX HD Radeon 6790D
    Sound Card
    Realtek HD onboard
    Monitor(s) Displays
    2l Samsung SyncMaster S20B300
    Screen Resolution
    1600 X 900
    Hard Drives
    Seagate Barracuda 320 GB w/OS
    Seagate Barracuda 1 TB data storage
    PSU
    Ultra X4 750 watt fully modular
    Case
    Thermaltake OverSeer RX 1 fulltower
    Cooling
    Cooler Master Hyper212 120mm
    Keyboard
    Logitech G510
    Mouse
    Razor DeathAdder 3.5
Problem seems to occur more often now, should I downgrade further?

That's really annoying. I guess you've now come to the part where some 'trail and error' is in place.

I don't advice you to downgrade further. I'd advice you to upgrade to the next stable version, 13.4, and try that one for a couple of days. Eventually it might be wise to try using the latest BETA version to see if that one gives the same issues.

Are you sure the drivers of your motherboard are all up to date with the latest versions?
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X
I read a few years ago on the AMD site that one cause could be the power supply and not feeding enough power to the video card under load. You could try reseating the video card and the power cables to the video card.

Jim :cool:
 

My Computer

System One

  • OS
    Windows 7 HP 64bit, Windows 8.1 Pro w/Media Center 64BIT
    Computer type
    PC/Desktop
    System Manufacturer/Model
    ASUS - Home Built
    CPU
    AMD Phenom II X6 1100T
    Motherboard
    ASUS M5A99X EVO
    Memory
    Crucial Balistic DDR-3 1866 CL 9 (8 GB)
    Graphics Card(s)
    MSI R6850 Cyclone IGD5 PE
    Sound Card
    On Chip
    Monitor(s) Displays
    ASUS VE258Q 25" LED with DVI-HDMI-DisplayPort
    Screen Resolution
    1920 x 1080
    Hard Drives
    Two WD Cavier Black 2TB Sata 6gbs
    WD My Book Essential 2TB USB 3.0
    PSU
    Seasonic X650 80 Plus GOLD Modular
    Case
    Corsair 400R
    Cooling
    Antec Kuhler H2O 620, Two 120mm and four 140mm
    Keyboard
    AVS Gear Blue LED Backlight
    Mouse
    Logitech Marble Mouse USB, Logitech Precision Game Pad
    Internet Speed
    15MB
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    NIS, Malwarebytes Premium 2
    Other Info
    APC UPS ES 750, Netgear WNR3500L Gigabit & Wireless N Router with SamKnows Test Program,
    Motorola SB6120 Gigabit Cable Modem.
    Brother HL-2170W Laser Printer,
    Epson V300 Scanner
possible known bug in ie 11? have you tried like ff, chrome, etc to see if its this perhaps

To who's previous post are you reffering here? If you are reffering to my previous post about the 40% crash time in IE ==>

I was using IE 10 at that time (Windows 8). But since two days ago I'm using IE 11 (Windows 8.1). Since then I haven't had that annoying bug yet.

As for your advice....I don't want to use another browser. Been there, done that, hated it. I'm just a Microsoft Fan-Boy who sticks to the classics :D
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X
Well, part of the problem could be that it says i'm running 9.12.0.0 (just realized)
When I check for driver updates online, it says my driver is up to date. Where can I download 13.9?

Edit: Yeah, this happened in both chrome and opera
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBuyPower
    CPU
    Intel Dual Core i3-3220
    Motherboard
    ASUS
    Memory
    8192 MB RAM
    Graphics Card(s)
    AMD Radeon HD 7700 Series
    Sound Card
    VIA High Definition Audio
    Screen Resolution
    1920x1080
    Cooling
    Liquid
Well, part of the problem could be that it says i'm running 9.12.0.0 (just realized)
When I check for driver updates online, it says my driver is up to date. Where can I download 13.9?

Edit: Yeah, this happened in both chrome and opera


AMD Graphics Drivers and Software

Via the above URL you can download the latest drivers.

Greetz,

Rover
 

My Computer

System One

  • OS
    Windows 8.1 Pro x64 Media Center Edition
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Made
    CPU
    Intel Core i5 750
    Memory
    6 GB
    Graphics Card(s)
    AMD HD 7750
    Monitor(s) Displays
    Iiyama ProLite B2481HS-B1
    Screen Resolution
    1920x1080
    Hard Drives
    1x 120 GB SSD Samsung 830;
    1x 1.5 TB HDD Seagate;
    1x 2 TB HDD Western Digital;
    1x 3 TB HDD Seagate
    1x 80 GB SSD Vertex 2
    PSU
    Corsair CX 600
    Case
    Corsair Carbide 300R with Side Window
    Cooling
    Intel RTS2011 LC
    Keyboard
    DasKeyboard (blue switches)
    Mouse
    Wacom Baboo Tablet Pen & Touch
    Internet Speed
    50 Mbit FullDuplex Fiberglass
    Browser
    IE11
    Antivirus
    Windows Defender
    Other Info
    I also own the following Microsoft devices:
    * Surface Pro 2 128 GB
    * Windows Phone HTC 8X
possible known bug in ie 11? have you tried like ff, chrome, etc to see if its this perhaps

To who's previous post are you reffering here? If you are reffering to my previous post about the 40% crash time in IE ==>

I was using IE 10 at that time (Windows 8). But since two days ago I'm using IE 11 (Windows 8.1). Since then I haven't had that annoying bug yet.

As for your advice....I don't want to use another browser. Been there, done that, hated it. I'm just a Microsoft Fan-Boy who sticks to the classics :D

I think i was refering to you. Oh i hear ya i am a pure M$ guy too.... I really hate FF, Opera and Chrome. TBH.
No I mean at the time was to troubleshoot through that not to use.
But the issue you know is ie10 or whatever. So all good.
 

My Computer

System One

  • OS
    windows 8.1 pro x64
There is a simple fix for this. I have tried all the TDRxxxx this and TDRxxx that, increase voltage on graphics card (which I really did not want to do) etc. My machine would have this problem just opening Outlook. I would either get the not responding error or the machine would just freeze up.

This has worked for me:

Open a command prompt as administrator:
Click start
In the search box type cmd
Right click or shift right click the cmd.exe command that appears in the programs list

At the command prompt type:

powercfg.exe /h off and hit enter (this command disables hibernation, if you want to enable again change off to on)

Close the window and reboot

You should not experience these annoying issues now. Windows 7, 8 and 8.1 have a default power scheme that is set to "balanced". Seems that this scheme may be throttling the GPU and is so frustrating. I have read loads of post in numerous forums and none of the fixes suggested worked for me.
 

My Computer

System One

  • OS
    Windows 8.1
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