Windows 8 and 8.1 Forums


Windows 8 stuck in low resolution new laptop (Generic pnp)

  1. #1


    Posts : 7
    Windows 8

    Windows 8 stuck in low resolution new laptop (Generic pnp)


    Hi guys I just purchased a acer V7-482PG-6662 ( Acer | Aspire V7 | V7-482PG-6662 | Overview ) and it comes with a 1080p display but the issue is that it wont go above 1366 x 768.
    This is right out of the box, i cant change to a higher resolution and all the drivers have been updated.

    The Nvidia card works fine as it kicks in during gaming but even in games I cannot select a higher resoloution than 1366 x 768.

    I even did a fresh install of windows 8 and windows 7 same issue. Device manager indicates "generic pnp display" under the monitor heading.


    Any ideas on how to fix this? Others who have bought the laptop have not experienced this issue and their display is at 1080p.


    EDIT: Tried a linux live usb and same issue, the resolution is only 1366 x 768, is this a hardware defect?

      My System SpecsSystem Spec

  2. #2


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    That's probably the highest resolution it can get on the Laptop Display - Can you plug it in to an external Monitor? It may not have the actual NVidia drivers installed. It may be what the Monitor can handle. It is after all only a 14" display. I had a Gateway Core Duo laptop that gave full 1080p but it was a 17" screen. Most laptops with the 14" screen can only do the resolution you got. I'm, checking that now...

    Yep, I have an HP with a 14" WS Display, the highest it gets is 1366 by 768. If you want 1080 you gotta have at least 17" -Even with the actual nVidia drivers, it's a limitation of the screen size. I'm sure that others who had the 1080 as you say, probably had 17" screens. But don't fret, it's still a good laptop.

    Does it have an HDMI output? Try plugging it into an HDTV and I'll bet you wioll get full 1080p on that. It will give you that even with an SVGA output.
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8


    Quote Originally Posted by XweAponX View Post
    That's probably the highest resolution it can get on the Laptop Display - Can you plug it in to an external Monitor? It may not have the actual NVidia drivers installed. It may be what the Monitor can handle. It is after all only a 14" display. I had a Gateway Core Duo laptop that gave full 1080p but it was a 17" screen. Most laptops with the 14" screen can only do the resolution you got. I'm, checking that now...

    Yep, I have an HP with a 14" WS Display, the highest it gets is 1366 by 768. If you want 1080 you gotta have at least 17" -Even with the actual nVidia drivers, it's a limitation of the screen size. I'm sure that others who had the 1080 as you say, probably had 17" screens. But don't fret, it's still a good laptop.

    Does it have an HDMI output? Try plugging it into an HDTV and I'll bet you wioll get full 1080p on that. It will give you that even with an SVGA output.
    I can output just fine to another monitor @ 1080p via HDMi and Mini display port. No the laptop has a 1080p display so that is not the issue.
      My System SpecsSystem Spec

  4. #4


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Yah, but at 14" you wont be able to GET 1080- If you get 1080 on an external monitor, then there is your answer. The driver can dole it out, but your 14" screen can't hack it. The screen is merely physically incapable of showing 1080. 1366 by 768 is the best it can do.

    Maybe you can set up a custom resolution, I'll try it on this laptop here. Nope, it's capped off at 768.

    You may find some answers here:

    14-15 inch laptop screen... 1080P

    As far as I know the only 1080p panel in a notebook <15" is in the Sony Z. So either you'll have to settle for a 900p panel or move up to 15+"
    But that thread was in 2010.

    But I noticed this in your specs:

    Screen Size 14"
    Display Screen Technology In-plane Switching (IPS) Technology
    Screen Mode Full HD
    Screen Resolution 1920 x 1080
    Backlight Technology LED
    Touchscreen Yes
    Multi-touch Screen Yes

    Do you have the iPS driver installed?

    USUALLY, 1080 is impossible for any monitor under 15". Can you get the 1080 in Windows 7?


    Also, if this is a brand new laptop, and it's supposed to give you 1080 and it is NOT... Take is back and get a replacement.

    This is actually the first I have heard of a laptop of that screen size actually HAVING that resolution. So the Monitor Panel may be defective.
      My System SpecsSystem Spec

  5. #5


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    It also occurs to me if the Device Manager says "generic pnp display" - It's not detecting the actual Monitor Panel. Try updating the driver for the Panel.

    There may also be a driver for it in Windows update. Or, in the Acer Website. Check both places. But I would use whatever Driver's came with the unit. There should be a folder on the C drive with all of the actual drivers. If it has a recovery partition, maybe run that. If it wont detect the iPT Monitor and if it wont go to 1080, then something is very wrong with it. Because even my crappy Dell monitors detect for what they are.

    Try removing the driver for the Monitor, try rolling it back, etc. It's detecting the wrong hardware.
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8


    Hey, yea I cant get 1080p under windows 7 either.

    I tried to find a driver for the generic pnp but could not find anything that it would take. It could be the screen ill try to take it back to the shop to exchange it.
      My System SpecsSystem Spec

  7. #7


    Posts : 835
    Win 8.1 Pro


    Acer | Download

    Search Product Model V7-482PG

    You will need to find out if you have Intel Graphics or Nvidia and install the proper ones from that site.

    You should make sure that you install all the drivers needed from that site.
    Make sure you get the correct ones for you specific system. (Touchpad has 2 drivers, one of them will not work on your PC)
    Same with graphics
    Make sure you install the Chipset Drivers as well.
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8


    Quote Originally Posted by Tepid View Post
    Acer | Download

    Search Product Model V7-482PG

    You will need to find out if you have Intel Graphics or Nvidia and install the proper ones from that site.

    You should make sure that you install all the drivers needed from that site.
    Make sure you get the correct ones for you specific system. (Touchpad has 2 drivers, one of them will not work on your PC)
    Same with graphics
    Make sure you install the Chipset Drivers as well.
    All drivers have been accounted for from the acer website. No errors during installation but still the same issue.

    I have both intel and Nvidia graphics, but the nivdia ones only kick in when gaming. Its the Intel ones which i would assume are responsible for display resolution.
      My System SpecsSystem Spec

  9. #9


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    My laptop monitor shows up as "Generic PnP Monitor". I'm still able to get the 1600x900 native resolution on it. It's a 17.3 inch screen. My 1080p desktop monitor is a 22" monitor.
      My System SpecsSystem Spec

  10. #10


    Sloe Deth, Californicatia
    Posts : 3,908
    Windows 8 Pro with Media Center/Windows 7


    Quote Originally Posted by cruisx View Post

    All drivers have been accounted for from the acer website. No errors during installation but still the same issue.

    I have both intel and Nvidia graphics, but the nivdia ones only kick in when gaming. Its the Intel ones which i would assume are responsible for display resolution.

    Ah - That explains it - While the system is using the iNtel video chip, it will be confined to 1366 by 768.

    You should have full 1080 when gaming and possibly when using VLC to watch a video.

    I had read about a program that bridges systems that have Integrated/Dedicated cards- I'll try to find it, should work for you. I had downloaded it, I can't remember what it was called. I may have it saved on my other computer, I'll look for it later and get back to you. It stared with an I, and it was something like "Ivy Bridge" but that was not it.
      My System SpecsSystem Spec

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Windows 8 stuck in low resolution new laptop (Generic pnp)
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