Windows 8 and 8.1 Forums


laptop start to freeze

  1. #1


    Posts : 6
    Win 8 Pro

    laptop start to freeze


    Today I instal win 8 pro on my alienware M17 R3, not clean instal just update since i buy the serial online from Microsoft store
    when installing win i keep all my setting and file and its look everything running great.
    after a few hours my laptop start to freeze especially after booting ( going to win 8 login ) and sometime freeze to when i play some game or doing my work ( adobe work )
    when i check my system on device manager its show my graphic card ( amd radeon hd 6900M Series ) need to update driver or reinstall again, yes i do the work i download and reinstall the driver from much source and some from the AMD site too,, but the freeze and error still happens even the drivers already update on device manager
    please anyone help me..

    thank

      My System SpecsSystem Spec

  2. #2


    Orbiting the Moon
    Posts : 2,975
    Windows 10 x64


    Quote Originally Posted by infmachine View Post
    Today I instal win 8 pro on my alienware M17 R3, not clean instal just update since i buy the serial online from Microsoft store
    when installing win i keep all my setting and file and its look everything running great.
    after a few hours my laptop start to freeze especially after booting ( going to win 8 login ) and sometime freeze to when i play some game or doing my work ( adobe work )
    when i check my system on device manager its show my graphic card ( amd radeon hd 6900M Series ) need to update driver or reinstall again, yes i do the work i download and reinstall the driver from much source and some from the AMD site too,, but the freeze and error still happens even the drivers already update on device manager
    please anyone help me..

    thank
    Radeon 6900M... isn't exactly the one on the DELL site.

    You need to know if it's 6970M or 6990M.

    Then try a clean driver install (remove drivers and it's software) as mentioned in above post.

    Here is an official drivers site:
    Drivers & Downloads | Dell US
    (Win7 is the OS that came with the laptop)
    Update all drivers you can, chipset is also important besides the graphics.

    I would try Win8 drivers for the graphics, both Intel hd 3000 and the Radeon 69XX one:
    Search those here:

    Intel:
    https://downloadcenter.intel.com/default.aspx

    AMD Radeon:
    AMD Graphics Drivers & Software

    Good luck
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Win 8 Pro


    Hello

    here is the screenshot using cpuzClick image for larger version
    the intel graphic become available but the radeon one now ( its look deactivate ) im not good in explain but right now each time when i play game or just logon to win 8 its always freeze ( blank monitor ) and after i restart its normal again.

    please help

    thank
      My System SpecsSystem Spec

  4. #4


    Posts : 6
    Win 8 Pro


    I already download much of driver from AMD ( based on my display adapter information ) and install them all, on device manager the amd graphic driver already updated ( no yellow ( ! ) mark ) again ,, but my laptop still same freeze on logon and also FPS drop when playing game

    thank
      My System SpecsSystem Spec

  5. #5


    Sydney, Nova Scotia, Canada
    Posts : 6,490
    Windows 10 Education 64 Bit


    If that laptop uses dual graphics I would highly recommend getting the driver from Dell for that specific model of laptop.
      My System SpecsSystem Spec

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