laptop start to freeze

infmachine

New Member
Messages
6
Today I instal win 8 pro on my alienware M17 R3, not clean instal just update since i buy the serial online from Microsoft store
when installing win i keep all my setting and file and its look everything running great.
after a few hours my laptop start to freeze especially after booting ( going to win 8 login ) and sometime freeze to when i play some game or doing my work ( adobe work )
when i check my system on device manager its show my graphic card ( amd radeon hd 6900M Series ) need to update driver or reinstall again, yes i do the work i download and reinstall the driver from much source and some from the AMD site too,, but the freeze and error still happens even the drivers already update on device manager
please anyone help me..

thank
 

My Computer

System One

  • OS
    Win 8 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware M17R3
    CPU
    I7
    Motherboard
    -
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD6900M Series
    Browser
    Mozilla
    Antivirus
    AVG
Today I instal win 8 pro on my alienware M17 R3, not clean instal just update since i buy the serial online from Microsoft store
when installing win i keep all my setting and file and its look everything running great.
after a few hours my laptop start to freeze especially after booting ( going to win 8 login ) and sometime freeze to when i play some game or doing my work ( adobe work )
when i check my system on device manager its show my graphic card ( amd radeon hd 6900M Series ) need to update driver or reinstall again, yes i do the work i download and reinstall the driver from much source and some from the AMD site too,, but the freeze and error still happens even the drivers already update on device manager
please anyone help me..

thank

Radeon 6900M... isn't exactly the one on the DELL site.

You need to know if it's 6970M or 6990M.

Then try a clean driver install (remove drivers and it's software) as mentioned in above post.

Here is an official drivers site:
Drivers & Downloads | Dell US
(Win7 is the OS that came with the laptop)
Update all drivers you can, chipset is also important besides the graphics.

I would try Win8 drivers for the graphics, both Intel hd 3000 and the Radeon 69XX one:
Search those here:

Intel:
https://downloadcenter.intel.com/default.aspx

AMD Radeon:
AMD Graphics Drivers & Software

Good luck
 

My Computer

System One

  • OS
    Windows 10 x64
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy DV6 7250
    CPU
    Intel i7-3630QM
    Motherboard
    HP, Intel HM77 Express Chipset
    Memory
    16GB
    Graphics Card(s)
    Intel HD4000 + Nvidia Geforce 630M
    Sound Card
    IDT HD Audio
    Monitor(s) Displays
    15.6' built-in + Samsung S22D300 + 17.3' LG Phillips
    Screen Resolution
    multiple resolutions
    Hard Drives
    Samsung SSD 250GB + Hitachi HDD 750GB
    PSU
    120W adapter
    Case
    small
    Cooling
    laptop cooling pad
    Keyboard
    Backlit built-in + big one in USB
    Mouse
    SteelSeries Sensei
    Internet Speed
    slow and steady
    Browser
    Chromium, Pale Moon, Firefox Developer Edition
    Antivirus
    Windows Defender
    Other Info
    That's basically it.
Hello

here is the screenshot using cpuz capt1.jpg
the intel graphic become available but the radeon one now ( its look deactivate ) im not good in explain but right now each time when i play game or just logon to win 8 its always freeze ( blank monitor ) and after i restart its normal again.

please help

thank
 

My Computer

System One

  • OS
    Win 8 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware M17R3
    CPU
    I7
    Motherboard
    -
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD6900M Series
    Browser
    Mozilla
    Antivirus
    AVG
I already download much of driver from AMD ( based on my display adapter information ) and install them all, on device manager the amd graphic driver already updated ( no yellow ( ! ) mark ) again ,, but my laptop still same freeze on logon and also FPS drop when playing game

thank
 

My Computer

System One

  • OS
    Win 8 Pro
    Computer type
    Laptop
    System Manufacturer/Model
    Alienware M17R3
    CPU
    I7
    Motherboard
    -
    Memory
    8GB
    Graphics Card(s)
    AMD Radeon HD6900M Series
    Browser
    Mozilla
    Antivirus
    AVG
If that laptop uses dual graphics I would highly recommend getting the driver from Dell for that specific model of laptop.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Back
Top