Windows 8 and 8.1 Forums

display issues

  1. #1

    Posts : 4
    Windows 8

    display issues

    Since upgrade to Windows 8 only one monitor is recognized in the 'screen resolution' pop up on my desktop.
    The second monitor is plugged in but displays a useless clone of the first display.
    I would like it to display 'extend' like it used to.

    Also the resolution is wrong, skewing the graphics to look squat by about 25%.
    This is because I am running the Microsoft Basic Display Adapter as a driver, and it only has 4 wrong resolution choices.

    The shop I took it to for installing Windows 8 says my motherboard is not supported by Windows 8.
    He says he tried upgrading the drivers, installing graphics cards etc. but had no success, the Microsoft Basic Display Adapter created the least problems.

    I ran the Windows 8 Upgrade Assistant before upgrading, it reported only a required update to the bios (done) and that my Nero burning would not work anymore. ( The loss of Nero is not a big issue, but the Media Player burner does not work either, it just outputs a CDs with a playlist and 0 bytes of music)

    Any assistance would be greatly appreciated.

      My System SpecsSystem Spec

  2. #2

    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot

    Extending desktop to multiple monitors

    Its funny you should ask, I just finished the same setup...

    right click desktop click screen resolution

    or use se the (windowskey) & P

    Click image for larger version

    Where it says multiple displays, set it to extend instead of duplicate..

    Now if your external monitor is of lower resolution both monitors will be set to the lower resolution..

      My System SpecsSystem Spec

  3. #3

    Posts : 4
    Windows 8

    Thanks Brooklyn567 for responding.
    Right clicking on the desktop and clicking screen resolution brings up a screen just like your screen shot, however the line with "Multiple displays: Extend these displays" is missing.
    Clicking "Detect" does nothing.

    I tried Windows key & P (was unaware of that, thanks) but I get this message:
    "Second screen
    Your PC can't project to another screen.
    Try reinstalling the driver or using a different video card."

    Both monitors are external (I'm on a PC)

    The second screen is displaying 'duplicate' of the first screen so it is connected and powered up. The problem is my computer does not know it is there.

    The seemingly competent guy who built this computer tried multiple drivers and different video cards but without success.
    The graphics would slow considerably, or the sound would stop working.
    He tried adding different sound cards to get the sound back, but without success.
    I'm thinking your HP is better supported by Microsoft than what I am using.

    Thanks for taking your time to consider this.
      My System SpecsSystem Spec

  4. #4

    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot

    Oh the basic adapter wont do..

    Do you know who makes the other video card?

    Have you installed any windows updates? There have been many many drivers added since the dvd was published, they will be in the updates..

    Theres a small program called SPECCY from piriform it will show you a list of installed hardware (among other things)

    See if you can identify both graphics card..
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Windows 8

    Hi there Brooklyn 567
    There is no separate video card, it is part of the motherboard.

    The technician said he tried several different video and graphic cards ("every one in the shop") but each time the sound would stop working. He tried adding several sound cards, but no joy.

    I looked at Windows Updates. It is turned on, and 95 updates have been added since Windows 8 install.
    One couldn't install:
    Security Update for Microsoft Visual C++ 2010 Redistributable Package (KB2467173)
    which generated error message:
    Windows Update error 0x80070003
    but this is way off topic.

    I installed Speccy from Piriform (nice little program I had never heard of)
    Graphics and Motherboard are as follows:

    Name Philips 230E on Microsoft Basic Display Adapter
    Current Resolution 1024x768 pixels
    Work Resolution 1024x728 pixels
    State Enabled, Primary, Output devices support
    Monitor Width 1024
    Monitor Height 768
    Monitor BPP 32 bits per pixel
    Monitor Frequency 64 Hz
    Device \\.\DISPLAY1\Monitor0
    ATI video
    GPU RS690
    Device ID 1002-791E
    Subvendor ASUStek Computer Inc (1043)
    Current Performance Level Level 1
    Technology 1 nm
    Die Size 49 mm
    Release Date Feb 28, 2007
    DirectX Support 9.0b
    DirectX Shader Model 2.0
    OpenGL Support 2.0
    Driver version 6.2.9200.16384
    ROPs 4
    Shaders Vertex 4/Pixel 4
    Memory Type System
    Bus Width 128 Bit
    Count of performance levels : 1
    Level 1
    Version 1.1.0
    Vendor Microsoft Corporation
    Renderer GDI Generic
    GLU Version Microsoft Corporation
    GL Extensions
    Manufacturer ASUSTeK Computer INC.
    Model M2A-VM HDMI (Socket AM2 )
    Chipset Vendor ATI
    Chipset Model Radeon X1250
    Chipset Revision 00
    Southbridge Vendor ATI
    Southbridge Model SB600
    Southbridge Revision 00
    System Temperature 40 C
    Brand Phoenix Technologies, LTD
    Version ASUS M2A-VM HDMI ACPI BIOS Revision 2302
    Date 2009-02-05

      My System SpecsSystem Spec

  6. #6

    Cheshire, UK
    Posts : 66
    Windows 7 Ultimate 64x /Windows 8 Professional 64x

    Hi John, i've done a search for your drivers, the chipset is AMD with GPU version 690, these drivers are the correct ones:
    AMD Support Search

    unfortunately there are only vista drivers, some people can get them to work using compatibility mode, others can't, trial and error to get it working otherwise.
      My System SpecsSystem Spec

  7. #7

    Posts : 4
    Windows 8

    Hello MrNeeds
    Following your suggestion I have tried to get 10-2_legacy_vista32-64_dd_ccc.exe to install but no luck.
    I tried various compatibility modes for it using XP service pack 3, Vista, Vista service pack 3, and Windows 7.
    For XP service pack 3 and Vista it would seem to install, but after 'install' I could find no trace of it, or of the Catalyst Control Center, or of any new drivers in the device manager. I tried many times, monkeying with permissions etc.
    For Vista service pack 3, and Windows 7 compatibility mode the installer would hang about halfway through install.
    It could be my lack of expertise at play but I have installed many other programs in Windows 8 without any trouble.

    Windows 8 offers Trouble Shooters but they were not of any help.

    My tech person also tried installing an update from AMD for my legacy mother board: 13-4_vista_win7_win8_64_dd_ccc_whql.exe but it takes out the sound and turns off the graphics accelerators for some reason. He tried adding Win 8 compatible sound cards and video cards but they are not being read.

    My plan now is to get a newer motherboard and chip. That seems better than paying to upgrade to Windows 8 pro so I can use it to downgrade to Windows 7 and perhaps have the same problems. And I am growing to like Windows 8 in spite of the multitudes trashing it.

    Anyway thank you very much for considering my issue, I find your and Brooklyn's volunteering for a stranger (me) refreshing, with all the darkness in the world these days.
      My System SpecsSystem Spec

  8. #8

    Cheshire, UK
    Posts : 66
    Windows 7 Ultimate 64x /Windows 8 Professional 64x

    I hope you get it sorted John, we do this because we like to help others when we can. A spare minute helping others is time well spent.
      My System SpecsSystem Spec

  9. #9

    Maryland USA
    Posts : 758
    Windows 8 & Windows 7 Dual Boot

    Hi John, its possible that windows is loading a damaged or corrupt driver that is already copied to the harddrive. If you go to device manager and click on VIEW then check SHOW HIDDEN DEVICES

    now look at your display adapters and see all the drivers that windows already has files for on the harddrive..

    right click and uninstall ALL of them

    when done click ACTION then SCAN FOR HARDWARE CHANGES

    see what windows installs as default, and see if you can now span your screen

    if not install the proper catalyst drivers, reboot if asked, then try to span desktop

    let us know hot that goes..
      My System SpecsSystem Spec

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