I recently bought the Samsung series 7 chronos w/ touch from Best Buy, model number NP780Z5E-S01UB with an AMD Radeon™ HD 8770M Series GPU. The issue I am having, is that while it "appears" to be in the computer, there seems to be a question as to whether the driver is actually functioning.
In the device properties:
General Tab: "device is working properly"
Driver Tab:
Provider AMD Inc.
Driver Date 11/26/2012
Driver Version: 9.3.5.0.
Digital Signer: Microsoft Windows hardware Compatability Publisher
Details Tab: AMD Radeon HD 8700 Series
Events: Timestamp/Description
1/15/2013 6:37:01 Device Configured (null)
Information: Device PCI\VEN_1002&DEV_6600&SUBSYS_C0E6144D&REV_00\4&2901ac1b&0&0008 was configured.
Driver Name: null
^ THAT is one of my concerns, what does null mean? Samsung and Best Buy said it means that it is the factory installed driver and has received no updates because it is a pre-release driver. AMD is not even offering information on their site about it, beyond what it's capabilities -will- be.
Driver Name: null
Class GUID: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device ID:
Outranked Drivers:
Device Updated: false
Resources: Conflicting Device List [ no conflicts]
If I click on "update driver" it just says driver is up to date. I uploaded the AMD autodetect software from AMD and it doesn't detect it. I am assuming because it's not a published product yet.
If I open the Catalyst Control Center and go to the bottom where the info tab is, it only shows AMD Home and AMD Software Update. There is no software or hardware tab to retrieve further information.
*Hardware information includes details about your AMD product, such as the graphics chipset, device ID, graphics bus capability, maximum bus setting, BIOS version, memory size, and total memory bandwidth. Software information includes details such as installed 2D and 3D driver versions, OpenGL version, and Control Center software version.
I was told by Samsung this morning that the reason those tabs don't appear in the catalyst control center is because it contains "time sensitive" information about the graphics driver that is not licensed to be shared yet. They are assuring me it works.
When I open the Catalyst Control Center in my computer, it shows it's running some things in "power saving" or not assigned mode, or in the case of Accuweather APP, high performance. If it wasn't working, I would "assume" the fact it shows its running my firefox browser would mean my browser wouldn't work when I change it to high performance as well?
Since the Intel HD4000 Graphics Driver is the default backup, I don't know how to determine if the AMD driver is actually working, or functioning, or the Intel is really doing it. I was hoping maybe someone could A) tell me how to determine this and 2) .. since I've never had an issue like this before, should I just return the computer if I have a currently unsupported pre-release graphics driver I can't verify is working? Neither Best Buy or Samgsung made learning about the pre-released Driver easy and it makes me wonder what I've bought here.
I appreciate any feedback, thanks!
In the device properties:
General Tab: "device is working properly"
Driver Tab:
Provider AMD Inc.
Driver Date 11/26/2012
Driver Version: 9.3.5.0.
Digital Signer: Microsoft Windows hardware Compatability Publisher
Details Tab: AMD Radeon HD 8700 Series
Events: Timestamp/Description
1/15/2013 6:37:01 Device Configured (null)
Information: Device PCI\VEN_1002&DEV_6600&SUBSYS_C0E6144D&REV_00\4&2901ac1b&0&0008 was configured.
Driver Name: null
^ THAT is one of my concerns, what does null mean? Samsung and Best Buy said it means that it is the factory installed driver and has received no updates because it is a pre-release driver. AMD is not even offering information on their site about it, beyond what it's capabilities -will- be.
Driver Name: null
Class GUID: {00000000-0000-0000-0000-000000000000}
Driver Date:
Driver Version:
Driver Provider:
Driver Section:
Driver Rank: 0x0
Matching Device ID:
Outranked Drivers:
Device Updated: false
Resources: Conflicting Device List [ no conflicts]
If I click on "update driver" it just says driver is up to date. I uploaded the AMD autodetect software from AMD and it doesn't detect it. I am assuming because it's not a published product yet.
If I open the Catalyst Control Center and go to the bottom where the info tab is, it only shows AMD Home and AMD Software Update. There is no software or hardware tab to retrieve further information.
*Hardware information includes details about your AMD product, such as the graphics chipset, device ID, graphics bus capability, maximum bus setting, BIOS version, memory size, and total memory bandwidth. Software information includes details such as installed 2D and 3D driver versions, OpenGL version, and Control Center software version.
I was told by Samsung this morning that the reason those tabs don't appear in the catalyst control center is because it contains "time sensitive" information about the graphics driver that is not licensed to be shared yet. They are assuring me it works.
When I open the Catalyst Control Center in my computer, it shows it's running some things in "power saving" or not assigned mode, or in the case of Accuweather APP, high performance. If it wasn't working, I would "assume" the fact it shows its running my firefox browser would mean my browser wouldn't work when I change it to high performance as well?
Since the Intel HD4000 Graphics Driver is the default backup, I don't know how to determine if the AMD driver is actually working, or functioning, or the Intel is really doing it. I was hoping maybe someone could A) tell me how to determine this and 2) .. since I've never had an issue like this before, should I just return the computer if I have a currently unsupported pre-release graphics driver I can't verify is working? Neither Best Buy or Samgsung made learning about the pre-released Driver easy and it makes me wonder what I've bought here.
I appreciate any feedback, thanks!
My Computer
System One
-
- OS
- Windows 8 (x64) (build 9200)
- Computer type
- Laptop
- System Manufacturer/Model
- Samsung #NP780Z5E-S-01UB series 7
- CPU
- 2.40 gigahertz Intel Core i7-3635QM
- Motherboard
- SAMSUNG ELECTRONICS
- Memory
- 8GB RAM w/ a 1TB Hard Drive
- Graphics Card(s)
- AMD Radeon HD 8700M Series- Intel(R) HD Graphics 4000
- Browser
- FireFox 19
- Antivirus
- Norton 360